Issues with 64 bit win 7 clients printing from 2008 R2 print server
Hello All,
I have a Windows 2008 R2 SP1 64 bit server built with a print server role. My issue is 64 bit win 7 clients cannot add a new printer. The clients see the printer in the list, starts the printer installation, get to the point of downloading the
driver & then fails ' Windows cannot connect to the printer. ' the error is 0x0000012 or 0x000003ee. Any way I try to add the new printer I get the same result. The only way I can get the printer added is to do a local printer with the full path \\servername\printer_name
and then "have disk" and point to the driver folder on the print server to get the printer added.
Anyone have any thoughts on why the 64 bit clients will not add a new printer from a 64 bit print server ?
Thanks,
Steve
Hi Steve,
Please check if you can ping the print server successfully from this Windows 7 client computer. Did you encounter
the same issue when add other printers? Or just for this one printer?
Please type
regedit on Run to open Registry Editor and follow the path:
HKEY_CURRENT_USER\Printers\Connections and check if there has existent printer connection on the registry key.
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu
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