Issues with access method G.

hello,
i am using access method G,its working fine users are able to get the print outs , but the issue is in the windows selection box only ALL is highligted and they are not able to select the page numbers its disabled.
and one  more issue is we have 2 printers one head office and site office.In head office printer they are able to take the print out along with their company logo but in the site office with same configuration and same kind printer logo is not being displayed .
kindly suggest me for these issues.
thanks in advance.
regards,
Divya

Usually this means, that some necessary controls are not properly registered in the registry and hence can't be found. You may solve that by removing the SAPGUI from the PC completely, booting the machine and reinstall the GUI.
Markus

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