Issues with Adobe and their Acrobat XI Pro product

A couple of problems I am having with Adobe products. First, you tell me I can't get Acrobat XI Pro in Papua New Guinea and yet you allowed me to have the free trial. Now I want to buy it and you won't let me. Second, your chat which says is available 24 hours a day, seven days a week doesn't work. Lastly, I can't change my country of residence in my account. So far it's a very disappointing experience with you. I wonder if there is some other product out there that does the same thing without all the problems I am encountering from Adobe?

Hi vintage kiwi,
I apologize for the inconvenience you are facing.
You can reach our chat support directly from: http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Rave

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