Issues with AOL

I've had it. Thinking of changing companies now. I have spend 2 hours today and yesterday more. Trying to get help to fix my problem with my aol mail not coming through anymore. I tried the chat. They told me to call 800-922-0204. I called from 3 different phones several times and typed in the appropriate numbers and the computerized person kept repeating the choices. Could not get through.
I have looked at many help and message boards and gone through their suggestions. This one doesn't give me the same options on my incredible 2, so I cant even follow these directions. This is the worst customer service experience I have had ....and I am a patient person. I need email on my phone for work, so very frustrated.

Thank you for responding. I figured it out myself around midnight last night by going through other. I will keep Google play AOL and K9 in mind if it happens again.
Sent from my Verizon Wireless Phone

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Samsung note II, known issue of aol mail not being received on phone

I spent hours on the phone with Customer Service this past Wednesday & Thursday because my aol mail is not being received on my new phone. I just did some research online, and found out this has been an issue with AOL and Verizon since December 2012. The Customer Service rep told me this just happened the past week! What a bold faced lie!
I purchased this phone on or about July 3, and the AOL mail was working fine until this past Wednesday.
This is a know issue, and yet the lie right to your face about it.
I had a C/S rep tell me he would call me back later in the day, before he left work. I told him, I have heard that before. Oh, no, I will call you. Of course he didn't call. Your C/S reps think they can say whatever they want, but the calls have been monitored or tracked someway by your computer system.
I see many others have the same problem with the Samsung Note II and their email accounts.
Since December this has been going on, don't you think it's time you fixed the problem?
Two years ago, when I spent $200 on a phone, I said never again. But yet I wanted a 5.5" screen so I paid up! Never again!

I FINALLY spoke to someone today who was able to solve my problem so far.
In the PLAY STORE....look for K9 email app.....and download that...put in your AOL email address and password. You should now be able to receive your aol email on your phone.
It seems he has a Note II also, and had the same problem.
You would think that MANAGEMENT would tell all their C/S reps how to solve the problem. I guess they would rather lose a customer who has been with them for 10 yrs.

My wife has issues with her AOL email and was told to contact Apple about a virus scan. Has anyone else had a similar issue?

My wife has issues with her AOL email and a tech rep told her to contact Apple for a virus scan. Has anyone else had a problem like this?

You forgot to describe the 'issues' but there are no viruses that affect Apple OS X.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
The User Tip (which you are welcome to print out and retain for future reference) seeks to offer some guidance on the main security threats and how to avoid them
Bear in mind that from April to December 2011 there were only 58 attempted security threats to the Mac - a mere fraction compared to Windows malware:
http://www.f-secure.com/weblog/archives/00002300.html
(I have ClamXav set to scan incoming emails, but nothing else.)

Ipad Air with AOL as my email account - pictures to camera roll issue

I have a Ipad Air, and, my wife uses AOL as her email account. When I sent her an email containing pictures, and you hit the reply key, it gives you the option to save all images to your camera roll file. Out of 50 images, it's only doing 1 to 3 images and then stops.
I have an Ipad3 using gmail, and with the same email, it loads them to camera roll in 30 or so seconds.
Any idea whay this isn't working with AOL mail?
Do you think it's AOL, or, a setting in the iPad?
Thanks in advance.
Tom

Ok - I think that might be my only option unless I can access the backups I made before I upgraded. Can I access these backups? I really screwed this thing up. The worst part is that on the iOS 7 backup, all the pictures ARE THERE. I just don't want to run iOS 7 because some of my fav apps don't work.
I did notice that there aren't any other backups avaliable since after June 9th - will the ones I made before upgrading be avaliable in a few days? Thanks for your help.
Like I said, the backups I made right before upgrading have my camera roll in them, it's just the ones that are currently avaliable that don't,

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi

Problems with AOL IMAP server connection on my BlackBerry Z10 STL100-3, and BB PlayBook 64GB WiFi
Thursday 4:20am EST, 02-19-2015
Hi, My connection to the AOL IMAP server has suddenly failed - Says "Not Connected" on Accounts page
I haven't changed anything and this just started failing this morning.
I've saw same issue on my Blackberry PlayBook 64GB.
Is anyone else recently experiencing AOL IMAP Errors?
Solved!
Go to Solution.

Yes! Same thing happened suddenly to my Z10 this morning. No AOL.

Issues with Outlook 2011 since upgrading to Yosemite

Hi,
I have reached out to Microsoft for this issue and they are saying it's an issue with Apple, so I don't really know who to reach out to. I am running Yosemite 10.10.1 on my Macbook Pro. I have had Microsoft Outlook 2011 for Mac installed on this computer since I purchased it in 2010. Everything ran fine until I upgraded to Yosemite. Other than everything running waaaay slower than it did before the upgrade (slower than my Dell, if that tells you anything), my main issue is that my AOL email account will not sync incoming messages correctly in Outlook. It syncs both of my other email accounts just fine, but the AOL account is off. It imports only some emails and then it also converts emails that I have read on my phone into blank "no subject", "no sender" messages. The messages all still show just fine on aol.com and on my iphone. Very weird. I have completely uninstalled & reinstalled Microsoft Office, so I am assuming that it's not a problem with office, but with Yosemite. Any one else have a similar problem?
Again, I know this might not be the best forum for this question, but my Apple friends are the smartest people I know, so I'm hoping someone out there can help me out (and Microsoft has NOT been helpful at all)!
Thanks!

In late November I bought a second Macbook pro simply to have assured redundancy . Friday AOL stopped working on both computers and then another client em using MS server also failed.
I can read mail but not send .......... my guess is that it is the last Yosemite upgrade
I wonder how Timmy would feel if he launched in the Apple jet only to find that it's landing gear would not extend on landing because Gulfstream had sneaked into the hangar and modified the landing gear, knowing that it would fail. if he can visualize how I feel having been unable to work on a number of critical problems over the weekend. I bought two mac's because I wanted superior performance, not because I wanted to be a software troubleshooter. Simply an inexcusable betrayal of Apples customers ..

When will Firefox version 27.1 be compatible with aol toolbar used with my iMac OS version 10.7.5? I cannot install version Firefox 27.1 until fix is in place

I have an iMac desktop Operating System version 10.7.5.
Current Firefox Version 26 allows me to use AOL toolbar.
When I went to download / install updated Firefox version 27.1, message that appeared
said this version was incompatible with AOL toolbar.
Installation could only be complete if I disabled AOL toolbar which is NOT an option.
Please advise when this Firefox version 27.1 incompability issue will be fixed.
Thanks in advance.
<sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

The message likely said it was the toolbar that was not compatible with Firefox 27.0.1. It is up to the Extension authors to make their Extension compatible with Firefox not the other way.
Unless the Extension is ties with a application with a binary like with Antivirus toolbars, the majority of Extensions that have been compatible since say Firefox 10.0 should still work for example.
Have you checked for updates for this Aol toolbar extension?

However, we've had issues with other legacy systems and programs for outlook

I have a user who when she logs into her workstation and tries to access her outlook folders she is denied access. If she removes and then adds them back they work. Only one other person on our network had this problem which I initially thought was connectivity
related. I replaced their cat five cable and that seemed to solve their problem. I tried this with this user and it cleared up for about a week but happened again today. Any thoughts or experience with this. Outlook doesnt support archives in a network share
so I cant turn to them. It uses a login batch script to load mapped drives according to department. This all predates me so I did not build them. However, we've had issues with other legacy systems and programs so it is highly possible that this could be an
issue.

Will:Hi! Hi!
I use Firefox and it is now No. 1 on my choice of browsers. I agree it doesn't like the "for IE only" coded sites but then IE is now a non issue as it is dead in the water! So Safari is now really bloated and getting slower by the version. Firefox is quick, good to look at with numerous skins, and what is more has become the browser of choice for web developers on both platforms because it sticks to the WWC3 code. Camino is just another flavour of Netscape which seems to be a bloat AOL IE wannabee product. Do yourself a favour and download Firefox. Give it a few spins around the block and I'm sure you will agree. As for the sites it declines to accept because of bad code, then I would suggest a strong letter of protest to the webmaster! For too long IE has been flouting the rules and trying to be the only game in town. Take some affirmative action and let the webmasters know there are other browsers available to users. If you are still not a believer then check this out:
http://www.pcworld.com/reviews/article/0,aid,118959,00.asp
May the force be with you!

Serious Problems with AOL

I hope Ali B sees this posting. Looks like you are the AOL Whiz. But I will be just as grateful if anyone has suggestions. I am new to posting, and as other newbies have asked, please forgive my inexperience.
When I saw rsw90's dilemma about continuous problems with AOL, it hit a nerve. I have been an AOL member for decades as well, and have had to deal with cross-platform issues and file cabinet incompatibilities as I went from being a MAC man since 1984 to being forced to the Dark Side by business demands and returned to sanity. The problem is that AOL has seriously neglected MAC, and I seek the mercy of the enlightened about how to navigate this minefield.
In August, my file cabinet (AOL 10.3.7) stopped allowing me to save inbox mail to my personalized file folders using the "save to" button. I communicated with some very lame AOL personnel in Mumbai who promised to escalate the ticket, and I never got any sensible help. Then, the file cabinet froze up and shut down my AOL every time I tried to access. AOL help was useless. It was then that they told me that AOL doesn't automatically back up the file cabinet for MAC as they do for PC users and told me to accept the file cabinet was "corrupted" and "unrecoverable" -- something I cannot accept because there were over 20,000 saved e-mails that have serious impact legally.
As it turns out, the signs were there earlier that the file cabinet was becoming unstable due to the storage volume and I could have protected this by transferring or deleting. I could also have been instructed how to back up externally if they had thought to tell me. Another interesting fact is that the corruption only affected my main user sign-on ID, and none of the others.
Nevertheless, I made copies of the file cabinet that was inaccessible in the desperate hope that someone out there could help me move them to another program and open them, or repair the corruption. I learned from Ali B's posting how to install AOL Service Assistant, which touted that it can open corrupt file cabinets in Mail, but I'm not figgerin' well. I did set up the IMAP for my current AOL, but it only imported the file folders from my current AOL File Cabinet (post-crash e-mails) -- none of the contents. It did start importing my inbox, however. What I am hoping is that I may be able to set up a separate Mail account where I can attempt to import the saved corrupt File Cabinet and plan for the big celebration.
Any ideas?

Hi stevekinney2!
You probably have a corrupt PFC - Your AOL Personal Filing Cabinet, caused by an excess amount of stored items.
And I am assuming, that you do not a system backup, correct?
NO guarantees, but try this procedure.
First, If you are able to, open your Filing Cabinet from the AOL Menubar's contextual File menu. If you can't do that while signed on, try signing off, but don't quit AOL, and try again.
If there are things in there that you can't bear to lose, there are a few ways you can save them.
Method 1. Drag the item/items to a New Folder on the Desktop. Name the folder something like Old PFC. This folder can later be placed wherever you wish.
Method 2. Open the item/items, select Save or Save As from the AOL Menubar's contextual File menu. The files will be copied to the Desktop. You can then put them all in a folder, as in method #1.
Method 3. Open the item/items and make copies in a Word Processing application and again, save to a new folder. This folder can also be placed anywhere you choose, such as the Documents folder, in your Home Account folder, located;
HD > Users > Your Home Account > Documents
After you have verified, that the Email transfer was successful, sign off, and quit AOL.
Go to: HD > Users > Shared > America Online: HERE, you'll find (Your Screenname)'s Filing Cabinet.
Move that file to the Trash, but DO NOT empty the Trash. If this procedure does not rectify your situation, you can replace the new PFC with the old one. But I wouldn't recommend it.
Load AOL, Sign-on and see if it's fixed. If all is well, and you've made the copies of important data, there's really nothing in the old PFC that you need, so you can empty the Trash.
I've never had this particular problem, but I seldom keep more than a few items in my AOL PFC.
If I want to keep an article of mail, I use method #3.
If that doesn't clear it up, sign off and quit AOL. Pull your AOL Your Screenname's Favorites folder, which is located:
HD > Users > Shared > America Online: HERE, to the Desktop.
When you relaunch AOL, a new Your Screenname's Favorites folder will be created.
If the problem is corrected, you can drag the old copy of Your Screenname's Favorites, that is on the Desktop to the Trash, and empty it.
If that doesn't do it you can replace the new Your Screenname's Favorites with the old copy of Your Screenname's Favorites, that is on the Desktop, but again, I don't recommend it.
ali b

Can not surf internet with AOL dialup.

I can surf with wireless, but can NOT with AOL dialup. I can surf dialup when I load Safari.com on the AOL.
This problem is intermitent. I can surf with AOL 1 in 10 times.
When surfing with AOL it may crash with the rotating beach ball.
I have removed and installed a new AOL with their telephone support.
Problems began when I installed Quicken 2006, as it now crashes when I try to generate a report.

Hi HPIC!
I can't help you with the Quicken issue, but I may be able to help you with AOL.
Since you are comfortable with uninstalling and reinstalling AOL, may I suggest that you use the instructions I have composed, found here How To Manually Uninstall/Reinstall AOL.
I think they may be a bit more complete, than what the AOL tech had you do.
Good Luck!
EDIT: Before you do that though, try this. It may be an easier fix.
Sign Off, but don't quit AOL.
When signed OFF of AOL, but with the Sign-On screen open, click: SET UP > Expert Set UP.
Click : Add TCP Connection to bring up new dialog box.
Pull down the menu in Advanced Options - Connection Scripts:
Change the connection script to TCP (DO NOT use Airport)
Click Okay and close all windows.
ali b

NX Ultra with AOL IM- Windows 95

I just bought my parents a webcam for Christmas. They are trying to install it down in Florida. They are able to see themselves via the camera on their computer (so at least that part is working), but they are not able to use it in conjunction with AOL for live Video chat.
They have an old machine running Windows 98. I think I saw somewhere that you needed Windows XP to do Video IM, although I am hoping that there would be a way around this? My parents rarely use the computer and don't want to upgrade (I don't think that Windows XP would run well on their machine), just want to see their grandchildren on the webcam!
Any suggestions? Thanks in advance...
Frank

Hi Colin,
Just had another thought on the matter...
By 'not supported' do you mean that it could/does 'work' but Cisco won't support (TAC) issues with it?
I had a look at this article here:
http://www.omgubuntu.co.uk/2011/12/microsoft-announce-windows-live-messenger-xmpp-access
Which indicates that Live Messenger is now open to the public via XMPP. Is this a case that Cisco Jabber needs to be coded specially to connect with Live Messenger? Or is it simply a setting of values somewhere?
I do recall that pre-Cisco Jabber was able to communicate with MSN folk.
Your thoughts? (officially/unofficially)
Cheers,
Brett

APPLE PLEASE FIX THE ISSUE WITH ITUNES STORE CONNECTION PROBLEM..PLEASE..

Allot of people are having major problems both Mac and Windows users..cant connect or major Lagging problems..

Allot of people are having major problems both Mac
and Windows users..cant connect or major Lagging
problems..
Have you tried contacting your ISP to see if they can talk you through a trace from your computer to phobos.apple.com?
Some people with AOL were having problems and it turned out that their tracelog revealed connectivity issues.
You say that a lot of people are having problems but I'm not having any problems up here in Canada connecting and I had no problem yesterday or on friday. I have had problems in the past but I assume that it was network issues on the ISP side since I had problems connecting to some other sites as well.

Issues with Creative Cloud for teams deployment workflow

The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
[Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
It can be installed from command line by:
Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Issue with magsafe/charging (blinks green, amber, off)

Having a quirky issue with my mid-2009 Macbook Pro.
A month or so ago, I began having an issue with my macbook charging. When the computer is up and running and I plug in the magsafe it will say "Calculating..." and then say "Not Charging" and then switch to battery use. It constantly does this as long as the magsafe is connected. The lights on the magsafe will constantly cycle from green to amber to no light.
At first, it would do it a few times then it would start charging. Now it constantly does this without ever stopping. I was editing video the other day for a while and it never stopped the cycle.
Thinking it was the battery, I took it into the Apple Store last week and got a new battery because it had been saying "Service battery" for a while and the battery would only last about 20 minutes on a charge. So I just thought the battery finally refused to charge.
But the problem still exists.
The magsafe is new (only 3 months old) and here's the quirky thing: the computer will charge if it's asleep (lid closed) or shut down completely. No blinking lights at all. It will charge as long as it's asleep or shut down. So I don't think it's the charger. But as soon as you hit the power button to starting booting up, it will blink.
I have reset the SMC a couple times actually, but no change.
Is there something software/firmware related that I haven't tried? Any insight or suggestions would be greatly appreciated before I take it back to the Apple Store (which is about an hour away).
Thanks!

Try resetting the system management controller
http://support.apple.com/kb/HT3964?viewlocale=en_US
If that did nothing for you, try resetting the NVRAM
https://support.apple.com/kb/HT1379

Issue With Page Break When Sorting is also applied on group

Hi
I am facing an issue with Page break only when I have sorting applied on the grouping that I have in the template.
The following is the sample XML
<ROWSET>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Accounts</ORGANIZATION>
<FULL_NAME>test1,</FULL_NAME>
<ELEMENT_NAME>TEST BONUS</ELEMENT_NAME>
<CLASSIFICATION>Supplemental Earnings</CLASSIFICATION>
<RUN_VALUE>250</RUN_VALUE>
<MONTH_VALUE>500</MONTH_VALUE>
<QUARTER_VALUE>500</QUARTER_VALUE>
<YEAR_VALUE>500</YEAR_VALUE>
</ROW>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Finance</ORGANIZATION>
<FULL_NAME>test2</FULL_NAME>
<ELEMENT_NAME>VOLUNTARY AD AND D</ELEMENT_NAME>
<CLASSIFICATION>Voluntary Deductions</CLASSIFICATION>
<RUN_VALUE>5.19</RUN_VALUE>
<MONTH_VALUE>10.38</MONTH_VALUE>
<QUARTER_VALUE>10.38</QUARTER_VALUE>
<YEAR_VALUE>10.38</YEAR_VALUE>
</ROW>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Finance</ORGANIZATION>
<FULL_NAME>test3</FULL_NAME>
<ELEMENT_NAME>HMO MEDICAL</ELEMENT_NAME>
<CLASSIFICATION>Pre-Tax Deductions</CLASSIFICATION>
<RUN_VALUE>19.67</RUN_VALUE>
<MONTH_VALUE>39.34</MONTH_VALUE>
<QUARTER_VALUE>39.34</QUARTER_VALUE>
<YEAR_VALUE>39.34</YEAR_VALUE>
</ROW>
<ROW>
<GRE>org1</GRE>
<ORGANIZATION>Finance</ORGANIZATION>
<FULL_NAME>test4</FULL_NAME>
<ELEMENT_NAME>PENSION NR DC</ELEMENT_NAME>
<CLASSIFICATION>Pre-Tax Deductions</CLASSIFICATION>
<RUN_VALUE>0</RUN_VALUE>
<MONTH_VALUE>360</MONTH_VALUE>
<QUARTER_VALUE>360</QUARTER_VALUE>
<YEAR_VALUE>360</YEAR_VALUE>
</ROW>
</ROWSET>
In the template I group the data based on CLASSIFICATION and then sort on the same column CLASSIFICATION. I have a page-break applied for every group.
When I generate the PDF, I am not getting the page-breaks for every group. Instead some of them are displayed in the same page.
But when I remove the sorting that I had in the template on the column CLASSIFICATION, I am getting the output in the desired way but not in a sorted order.
kumar

Hi All,
I am using MS-WORD 2007 and BI Publisher desktop 10.1.3.3.3.
When I use split-by-page-break, splitting is performed for every line .. but not for group of lines.
Can anybody throw some light on this?
FYI...
I am using this code:
?if: position() mod 6= 0?
?split-by-page-break:?
?end if?
(Of course with in tags)
in G_LINES loop.
Can anybody help me out :-(
--Saritha

Issues with AOL

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