Issues with apple tv movie rentals

What is story with apple tv losing your rental if you click menu on the remote? You then have to log out of your itunes account, then log back in to find your rental. Then your rental starts back at the beginning. Cant this work better?

It usually does work better, this is something that has started recently for some users, I'm sure Apple are working on it.

Similar Messages

Sound issues with Apple TV show rentals/"choppy" sound quality

I have been renting "Lost" episodes from the iTunes store on my new Apple TV. There is something wrong with the sound quality. It's very choppy. Almost like a fan is cutting up the sound. Anyone else experience this problem? What's the fix?

Hello there, cjb1992.
The following Knowledge Base articles offer up some great steps for troubleshooting audio issues with Apple TV:
Apple TV: HDMI audio stops working
http://support.apple.com/kb/TS2090
No audio when using Apple TV
http://support.apple.com/kb/TS3789
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Apple tv movie rental keeps pausing as if buffering every few seconds, started over and now says to lower the video res, what is up

apple tv movie rental keeps pausing as if buffering every few seconds, started over and now says to lower the video res, what is up

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

HT204053 Issue with Apple ID iPhone 4S iOS 6.0.1

There is an issue, with Apple ID on iPhone 4S Apple ID, by entering wrongly Apple ID at the first time, it can't be changed anymore, or I just can't find where to change it, for proper use of App Store application and update of other apps.

The change the ID used for purchasing, go to Settings>iCoud & App Stores, tap the ID shown, sign out, then sign back in with the ID you wish to use.

Big issue with playing Flash movie in IE 6.0 with Windows SP2

This is a multi-part message in MIME format.
------=_NextPart_000_006E_01C699E5.68468390
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I face a big issue with Flash 8 movies playing in IE6 with
Windows XP =
SP2, as follows :
I have created a menu with a Flash movie for each button and
a movie =
with scrolling images,
and when the HTML page opens we need to click once on the
button or the =
scrolling images=20
to make-it working.
see :
http://piscine-et-spa.cybergraphik.net
Useless to say that the same movies are playing well in IE6
with Windows =
SP1 !...
Anybody can help ?
Thanks.
------=_NextPart_000_006E_01C699E5.68468390
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0
Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2800.1555"
name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DVerdana size=3D2>I face a big
issue with =
Flash 8 movies=20
playing in IE6 with Windows XP SP2, as follows
:</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>I have created
a menu with a Flash =
movie for each=20
button and a movie with scrolling
images,</FONT></DIV>
<DIV><FONT face=3DVerdana size=3D2>and
w</FONT><FONT face=3DVerdana =
size=3D2>hen the=20
HTML page opens we need to click once on the button or the
scrolling =
images=20
</FONT></DIV>
<DIV><FONT face=3DVerdana size=3D2>to make-it
working.</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>see : <A=20
href=3D"
ergraphik.net</A></FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>Useless to say
that the same movies =
are playing=20
well in IE6 with Windows SP1 !...</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>Anybody can
help ?</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana
size=3D2>Thanks.</FONT></DIV></BODY></HTML>
------=_NextPart_000_006E_01C699E5.68468390--

This is a multi-part message in MIME format.
------=_NextPart_000_0018_01C69A05.5FA39D70
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
You've run into the famous IE Flash fix implemented in SP2.
Supposed to =
be a security thing .. yeah .. right. Upgrade Dreamweaver to
8.02 to =
get the fix implemented in the program or visit the technote
here:
http://www.adobe.com/devnet/activecontent/articles/devletter.html
Just don't forget to upload the Scripts folder and file. :)
--=20
Nancy Gill=20
Adobe Community Expert
BLOG:
http://www.dmxwishes.com/blog.asp=20
Author: Dreamweaver 8 e-book for the DMX Zone
Co-Author: Dreamweaver MX: Instant Troubleshooter (August,
2003)=20
Technical Editor: DMX 2004: The Complete Reference, DMX 2004:
A =
Beginner's=20
Guide, Mastering Macromedia Contribute=20
Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP
Web =
Development=20
"Pascal" <[email protected]> wrote in message =
news:[email protected]...
I face a big issue with Flash 8 movies playing in IE6 with
Windows XP =
SP2, as follows :
I have created a menu with a Flash movie for each button and
a movie =
with scrolling images,
and when the HTML page opens we need to click once on the
button or =
the scrolling images=20
to make-it working.
see :
http://piscine-et-spa.cybergraphik.net
Useless to say that the same movies are playing well in IE6
with =
Windows SP1 !...
Anybody can help ?
Thanks.
------=_NextPart_000_0018_01C69A05.5FA39D70
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0
Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2912"
name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>You've run into
the famous IE Flash fix =
implemented=20
in SP2. Supposed to be a security thing .. yeah ..
right. =
Upgrade=20
Dreamweaver to 8.02 to get the fix implemented in the program
or visit =
the=20
technote here:</FONT></DIV>
<DIV><FONT face=3DArial
size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2><A=20
href=3D"
http://www.adobe.com/devnet/activecontent/articles/devletter.html=
">
http://www.adobe.com/devnet/activecontent/articles/devletter.html</A></=
FONT></DIV>
<DIV><FONT face=3DArial
size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Just don't
forget to upload the Scripts =
folder and=20
file. :)</FONT></DIV>
<DIV><FONT face=3DArial
size=3D2></FONT> </DIV><FONT
face=3DArial =
size=3D2>
<DIV><BR>-- <BR>Nancy Gill <BR>Adobe
Community Expert<BR>BLOG: <A=20
href=3D"
asp</A>=20
<BR>Author: Dreamweaver 8 e-book for the DMX
=
Zone<BR>Co-Author: =20
Dreamweaver MX: Instant Troubleshooter (August, 2003)
<BR>Technical=20
Editor: DMX 2004: The Complete Reference, DMX 2004:
A Beginner's=20
<BR>Guide, Mastering Macromedia Contribute
<BR>Technical Reviewer: =
Dynamic=20
Dreamweaver MX/DMX: Advanced PHP Web Development </DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT:
5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Pascal" <<A=20
href=3D"mailto:[email protected]">[email protected]</A>>
=
wrote in=20
message <A=20
=
href=3D"news:[email protected]">news:e7r16q$7ko$1@forums=
.macromedia.com</A>...</DIV>
<DIV><FONT face=3DVerdana size=3D2>I face a big
issue with=20
Flash 8 movies playing in IE6 with Windows
XP SP2, as =
follows=20
:</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>I have
created a menu with a Flash =
movie for=20
each button and a movie with scrolling
images,</FONT></DIV>
<DIV><FONT face=3DVerdana size=3D2>and
w</FONT><FONT face=3DVerdana =
size=3D2>hen the=20
HTML page opens we need to click once on the button or the
scrolling =
images=20
</FONT></DIV>
<DIV><FONT face=3DVerdana size=3D2>to make-it
working.</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>see :
<A=20
=
href=3D"
ergraphik.net</A></FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>Useless to
say that the same movies =
are playing=20
well in IE6 with Windows SP1 !...</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana size=3D2>Anybody can
help ?</FONT></DIV>
<DIV><FONT face=3DVerdana
size=3D2></FONT> </DIV>
<DIV><FONT face=3DVerdana =
size=3D2>Thanks.</FONT></DIV></BLOCKQUOTE></BODY></HTML>
------=_NextPart_000_0018_01C69A05.5FA39D70--

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase it...

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase the hard drive and do a reinstall. Since I have a recent backup this seemed like a good enough option. They were kind enough to send me a copy of the snow leopard disk to do the install since we couldn't get it to complete through the disk utility. Not sure why, since it says we are fully connected, it just never completed.
Anyway, so now that you have the background here is the new issue. The macbook pro keeps spitting out the disk I'm trying to install from. Disk utility and using the 'Startup Disk' function from the apple menu doesn't read the disk.
Can anyone suggest a solution to this vexing problem?
Thanks in advance.

Jeremy.Laurin,
have you tried agb76’s approach here?

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Is the Wi-Fi button greyed out? Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device. Then restore it as a new device. If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue. They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19. Only if it is software related do you get charged that $19.

What might be issues with Apple TV's compatibility with Samsung LED TV's, specifically the 5550 or 5500.

What might be issues with Apple TV's compatibility with Samsung LED TV's, specifically the 5550 or 5500?

I am shopping, with a focus on Samsung, and was told by a Samsung rep their TV's were not compadible with Apple TV. I found this difficult to believe so I wanted to pursue with persons knowledgeable with Apple TV.
If I find that Samsung is not compadible I wanted to determine which lines, e.g. Sony, might be compadibile, as I wanted to use Apple TV.
Thank yoyu

IPad air 2 not downloading or updating apps. Is this an issue with apple?

I Just got the iPad Air 2 Wifi 2 weeks ago. I was able to only update a few apps which was very slow, then nothing all together. Can't download or update my apps. Keeps turning in a circle and not loading. Is this an issue with apple? This problem started with my iPad 2 before I upgraded thinking there might be little or no support for it by now. I cannot be going to iTunes every time I need to download an app. Doesn't make any sense.

Thanks Brian. Did that already severally. Didn't resolve it. Had to had reset and reset settings before it started working. It's good now. Thanks once more.

Why is Apple TV movie rentals to expensive? I love my Apple TV, but I can go down the street and get 4 Movies for the price of one rental on Apple TV. Apple should reduce the price of movies rentals to $1.00

Why is Apple TV movie rentals to expensive?
I love my Apple TV, but I can go down the street and get 4 Movies at Redbox for the price of one rental on Apple TV.
Apple should reduce the price of movies rentals to $1.00!!!

Forgive me if my solution to your problem is oversimplistic, but if the movies are too expensive for you, don't buy them.

Syncing issues with Apple TV

Is anyone else having syncing issues with their Apple TV? I am trying to sync movies up that I just bought (StarTrek HD, IronMan HD) and the sync sits there with the progress bar moving all the way to the end but never actually finishes. Just sits there for hours! I don't know if it is because of the iTunes Extras or not, but it is getting very annoying.
I have read a lot of bad reviews of the Apple TV 3.0.1 update and I have to say, the my Apple TV is very sluggish and hangs a lot with this new revision. I am sure that is part of my issues syncing. All of this is sad because the product has such potential. To me, it is like an iPod for your TV.
I believe with this slow response times and issues Apply may be working on a hardware update to the device which is long overdue. Maybe the new software requires a faster processor and/or more memory which will be answered in the new hardware (one can only hope). We are just beta testing the new software. Apple: Listen to the people, we want bigger hard drive (500GB+) and reliability! We want it to run as smooth as an iPod. The moment you update the hardware, everyone with Apple TVs will buy a new one!

Yes I have the same problem,, and it was with 2.4 version, I upgraded to 3.0.1 and still the status bar progresses all the way to end and just hangs there,,, BS is what it is,, If this is not fixed or goes unanswered I am just going to take my Apple TV back as I just purchased it yesterday. 12/17/09

Audio sync issues with apple tv

Hi All,
I am having some issues with audio syncing properly on my apple tv. I have my movies stored on an external hard drive - movies go through itunes through to my apple tv (as it should be) via home sharing. Anyways, some of the movies seem to be out of sync when I watch them on my tv, but when I play them through itunes on my computer they are just fine. I've tried taking the movie out of itunes and even renaming it before i bring it back in - but that doesn't solve the issue. Any ideas? Any help would be greatly appreciated. Thanks!
Stacey

I just encountered this issue also. All my digital movies and dvd rips stream fine through itunes and into my apple tv. However I just imported a movie I made in imovie. The movie plays fine in quicktime or directly in itunes. When I play the movie on my apple tv streaming it from the same itunes account, the audio is out of sync.
Any help is really apprecieated!
D

Possibly why issues with Apple TV & iTunes...

Over the past 24 hours I have had terrible trouble with my Apple TV & iTunes setup - I've never had any issues until now so you can imagine I hit these forums looking for an answer pretty much right away.
I've got an Apple TV 2.0 (160gb) & Mac Mini (Intel Core Duo) running 10.5.2 connected over wifi using an Airport Extreme Base Station.
I've got iTunes 7.6.2 and didn't have a problem when running 7.6.0...
The AEBS is NOT setup for 802.11n as my Mac Mini only supports 802.11g. I have therefore got it setup for g-only (so no issues with wide channels etc on 802.11n).
I started using playlists last week to sync tv shows and movies (my kids always watch the same movies and tv shows over and over so it is the best way to keep these shows on the apple TV and add new content as and when I like).
Everything was working just fine until I added a couple of tv shows yesterday - then the apple TV decided to not play well with iTunes....or rather iTunes kept dropping the Apple TV and would not see it again until restarting iTunes.
Through a tortuous process of elimination I think I may have found the solution to my problem...
Here is what I have done so far :
1 - Reset my Apple TV back to factory defaults (v1.1) - iTunes still drops the connection to the Apple TV when syncing
Note: At this point I should have realised it's an iTunes problem and not the Apple TV, however I ploughed on...
2 - Upgraded Apple TV to 2.0 - still no joy with syncing the tv/movies playlists
3 - Sync'd just photos and music to the Apple TV overnight - no problem
4 - Sync'd one movie (no playlist) this morning - no problem
5 - Sync'd one set of kids TV shows (no playlist) - no problem
I checked the console at steps 1 & 2 above and found iTunes complaining about "can't read data length" when it drops the Apple TV.
So to cut this long story short - the problems I am seeing are likely a corrupt file or a corrupt playlist.
YMMV of course!
Kind regards,
Alex.

Hello SamiD77,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple TV: Syncing time and streaming performance dependent on the speed of wireless network
http://support.apple.com/kb/TA24640
Best of luck,
Mario

Apple TV Movie Rentals UK

I have a dumb question.
I understand that the UK is gonna get movies, long after USA, but I just wondered if there is anywhere online we can express an interest in certain movies, just so Apple can pressure the studio's to allow them to be sold over here.
For example, in the states you guys (and gals) have access to all the Pixar movies, yet we in the UK only have 2.
We have none of the Die Hard series, only 1 Bourne movie, etc.
I understand that we are at the whim of the studio's as to when movies will be made available over here. But if we had a way of highlighting to them what movies we're interested in seeing, then it should ease their decision on when to release over here.
Just a thought.

ParishYoung wrote:
And you know what, while I'm here, what's the deal with the price difference between Apple TV in US and the Apple TV in the UK?? (the device not the movie rentals / purchases)
When the US movie rental service was announced they dropped the US price significantly. This has not happened in the UK which is a shame, particularly with the Take 2.0 interface being extrenely iTunes Store centric vs the previous interface which was designed around your media in iTunes (purchased or home made).
For a device that's almost 18 month old, I think the price is starting to look rather high now that it's gone from a media extender (which is still is, and a great one) to a rent/buy online from Apple type sales pitch.
The economic climate isn't great, and if people are short of cash then from a rental perspective £200 up front for the privilege of renting from your armchair is steep, and they'll keep going to blockbuster or wherever and save the £200.
I personally think that AppleTv's a very sophisticated device for the price, but when people these days regard a DVD player for £20 from Asda as good value, then justifying £200 for an AppleTV isn't really going to happen for the average man on the street.
AC

Apple tv2 movie rental cache drops off and won't finish downloading (not related to internet connection)

I'm having an issue with my apple tv2 when renting movies. This isn't with home-sharing but just renting movies only with the apple tv. We've done this with 10 or so movies up until the issue so it has worked in the past.
What happens is that the movie downloads to a certain point and then the cache bar goes immediately to the end of the progress bar like the whole movie is downloaded. The movie will play to a certain point, say the 9 minute mark, and then the picture just freezes with no more sound but the progress bar tracker continues along like it's still playing. This has happened on multiple movies now.
We've spoken to support about this and tried a variety of troubleshooting ideas. Unplugged, reset, restored, updated firmware, etc. with no luck. The download will restart but freezes at the exact second that it did before while showing that the cached download is complete. We've checked the internet connection with other devices and there's no connection problem at all. Reset the router as well for good measure but no change.
I know we can try renting and downloading on the computer first and then sharing with the apple tv but I would prefer to know why it's not working on the apple tv itself.
Any ideas would be great.
Thanks

Yeah, that's what we thought too so we got a refund (by using the report a problem link and explaining what happened) and tried a different movie with the same result. Used the link again after the second movie didn't work and went through pretty much the same troubleshooting steps with them.
Basically the only solution offered so far has been to take it to a licensed apple retailer for them to take a look.

Issues with apple tv movie rentals

Similar Messages

Maybe you are looking for