Issues with CS6 and Adobe Application Manager

When trying to open an Adobe CS6 application, a crashing loop begins. The AAM opens and closes once per second in the Dock, along with the application I was attempting to open.  Because of the constant open and closing of these apps, it's almost impossible to get the mouse or keyboard to focus for enough time to do a force quit on either application, and a hard reboot is usually required to break out of the cycle. I had the entire suite uninstalled and reinstalled, but several weeks later, the issue resurfaced.

There was an issue with the serialization file created.
Creating a new serilaization file via AAMEE and running it resolved the issue.
Create a serialization file via AAMEE: http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/Ad obeApplicationManagerEnterpriseEditionDeploymentGuide_v_3_1.pdf
And then run it via command line.
Here are the steps:
AdobeSerialization (serialization file created using AAMEE 3.1) is not a double clickable file. You need to run it via command line to serialize the products. the command line is -
AdobeSerialization --tool=VolumeSerialize --stream --provfile=”Absolute_Path_of_prov.xml”
where
--tool=VolumeSerialize:  specifies that the tool needs to process the prov.xml file to serialize.
--provfile” specifies the absolute file path to the prov.xml file,
By default, the tool looks for the prov.xml file in the same directory as the executable file and so
typically you do not need to specify this option. (Specify this option only if the prov.xml file is in some
other location.)
Make sure you invoke command prompt with Admin privileges. Return code of zero means success.
Tiffany can you please confirm the same?
-Pragya

Similar Messages

  • Help with updating and Adobe Application Manager (Max OS X)

    Hi,
    I am a resent new customer of the cloud (student and teachers) service. I have started encounter some minor but kind of annoying technical problems. Before I registered for a cloud account I was running the Adobe Master Collection (trial) version on my MacBook Pro (Mac OS X 10.8.2). I successfully completed the registration to cloud and began to download and updated the app's. It went fine, until I came across a small little problem with Premier Pro. I was trying to import a few *.MOV files for a uni video that I have to do over Xmas.
    Instead of spending time trying to figure out the problem I decide to uninstall and download/install all of the app on the my cloud hub, just incase it was something to so with my pervious installations. I couldn't directly re-download the apps via the cloud hub, so I had to re-download another trial version. However, now I can not get the Adobe Application Manager to work, I keep saying "Download Error, Please try again" I have tried it load of time, but keep getting the same message.
    Please Help,
    Damien

    Moshpit84 did you utilize the uninstallers located in Applications/Utilities/Adobe Installers to remove your installation of Premiere Pro?  Also what version of the Adobe Application Manager are you currently using?

  • How to unintsall CC and Adobe Application Manager?

    How do I uninstall Creative Cloud and Adobe Application manager please. I have migrated from my old laptop and they seem to have corrupted on the way. I have tried the uninstaller in Utilities but it is "completing with errors. I'm stuck in a loop, help please? New downloads wont run.

    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Please help! My CS6 won't open and Adobe Application Manager keeps popping up to renew CS Cloud subscription.

    Hi there.
    I recently canceled my CS Cloud subscription about 3 weeks ago and went back to using CS6. I was using CS6 Creative Suite without a problem until 2 days ago. Now my CS6 programs (AI, Photoshop, InDesign, Acrobat) won't open. Instead the Adobe Application Manager keeps popping up to renew the subscription, see below insert.
    I have chatted with Adobe customer support numerous times but when it comes to transferring me to their technical support, the chat mysteriously becomes unavailable. The only time the transfer went through, I was advised to remove CS6 Creative Suite using Cleaner Tool and reinstall, which I did but my CS6 still does not open and the AAM keeps popping up giving me the same message to renew the subscription. The AI/Photohop icons just keep bouncing up and down without opening while the AAM pops up.
    What can I do to stop this annoying AAM from popping up and open my CS6? I just want my CS6 to open up again. Has anyone else experienced this issue? Please help!

    Cloud takes over https://forums.adobe.com/thread/1584746
    Uninstall... run the Cleaner... Restart your computer... Reinstall CS6
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • LR3 and camera raw and adobe application manager

    Hi all,
    I have LR3 and can't for the life of me find out in the documentation or on the website whether or not
    1. LR3 uses camera raw
    2. if it does, whether it gets installed automatically with LR3
    3. where it might get installed
    4. if necessary, how you have to install the upgrade (I get "adobe application manager required" error message, can't find that on the website either)
    HELP PLEASE!!
    Cheers, Bob

    Although ACR (app) may not be necessary when using LR3, it is needed when you use services in Photoshop - such as "merge to panorama", or HDR. I'm constantly getting an error the latest ACR is not installed. WIth the release of ACR 6.2, I'm trying again and when I try to install it I get an error "Application Manager needed to update your product" then:
    Adobe Application Manager is needed to resolve this problem, however it is missing or damaged. Download a new copy of Adobe Application Manager from Adobe.com, or install this product again.
    The link (http://www.adobe.com/go/applicationmanager)  to the page is incorrect and returns a 404 error.
    Helpful.
    I'm not albe to locate a link to download a copy of the Adobe Application Manager. Anyone know where that is?
    So, I still can't install ACR because of this issue. Although this doesn't seem to be a LR issue specifically, accessing ACR from LR3 is significant to some of us.
    Suggestions welcome, and appreciated.
    Lightroom 3
    OSX 10.6.2
    MacPro

  • CS6 owner; Adobe Application Manager enforcing CC??

    Why my just today updated Adobe Application Manager was exchanged for some CC application, forcing me to loging into CC to keep updated my CS6 stuff??
    I do not want to even hear about CC, please Adobe let me work in peace with the tools I've already paid and have the right to get them updated without CC.
    Anyone here knows about this new Adobe's move?

    Confirmed by Adobe "chat" if you do not get into the cloud you cannot update your CS6 stuff...
    Adobe stop the abuse....

  • InDesign and Adobe Application Manager

    Adobe Application Manager gets lost everytime I exit from Adobe InDesign CS6. Why? Everytime I open InDesign again for another session, it will not load and will only give an error message that I need to install Application Manager when actually, I already have installed it previously on my computer.
    Please help. Thanks!

    That still doesn't address what's causing the problem to begin with, though.
    I don't have a lot of faith in AVG, but I haven't heard of anything like this associated with it. Any other background programs running? Any third-party plugins installed in any Adobe programs?
    It might tell us something if you create a new user account and try running ID from there.

  • Trouble Combining PDF's, launching Acrobat and Adobe Application Manager 10x Pro

    Hi I’ve been having some troubles with the following problems, originally the programs worked fine, yet now they don’t. Help would be very much appreciated
    - cannot combine files with acrobat 10 x pro it says "Adobe PDF creation cannot continue because Acrobat is not activated" yet I have activated it. This is when I print combining sheets and when I combine PDF's manually.
    - cannot open Acrobat 10 x pro, it does not launch
    - cannot open Adobe Application Manager it comes up with an error message "we have encountered some problems..." it then tries to update but fails.
    thanks

    finaly figured out how
    I went into google to find a link to the application update manager which sent me back to the adobe website after downloading a fresh version
    I discovered in my downloads I still had a setup file for creative suite
    - set up click adobe acrobat and it should add the missing files and works like a gem now

  • Lr6 and Adobe Application Manager

    I upgraded to Lr6. After the installation I went and selected "update" in the help menue. In reply I got a box saying that Adobe Application Manager might be damaged, download the lagets version and reinstall, but not the reply that I already have got the latest version. When I download AAM and install it, I still get the same reply. What can I do now?

    Yeah, that is what I have discovered. I'm working on the creative cloud, so Lightroom 6 integration is new to me. I suggest you try signing out from the application manager. You did this in the preferences. Then sign back in and see if that makes a difference.

  • Encounted an issue attempting to install Adobe Application Manager after purchasing monthly sub.

    Just signed up to adobe cloud two days ago, but wasn't able to start installing the Application manager till today. The application downloads to my desktop fine, but when I try to open EXE file, I get this has an error message:
    WE'VE ENCOUNTERED THE FOLLOWING ISSUES:
      THE REMOTE SERVER IS NOT RESPONDING IN A PROPER MANNER. PLEASE RETRY IN A FEW MINUTES.
    So, I waited about an hour. Clicked on "retry" same error message appears.
    I'm running off of Windows XP Pro.
    I've downloaded a free trial of AI, and even checked to see if Adobe download assistant worked and it did abd I've never encountered this issue before.
    So, I'm not to sure what is going on. Is there a way I can download programs individually without having to download the application manager? Or am I missing something.
    Thank you for your assistance!

    It sounds like you are running into network configuration issues.  Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common solutions to these type of difficulties.

  • Is there a known issue with Safari and Adobe Flash?

    I get the following alert on most webpages with Flash:
    The page “Macromedia - Flash Player” has content of MIME type “application/x-shockwave-flash”, but you don’t have a plug-in installed for this MIME type. A plug-in should be available on this page:
    https://www.macromedia.com/go/getflashplayer
    I follow the link and download the Adobe Flash Player 9 for Intel-based Macs, but it does not resolve the issue. Am I missing something?

    Adobe FlashPlayer should first be uninstalled using the appropriate uninstaller available here:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2
    and then the latest version obtained from here:
    http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash and installed.
    (You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
    Some users have mentioned that the latest Flash Player (v.9.0.115.0) conflicts with Leopard, and that they have needed to revert to v. 9.0.47. This can be downloaded from here:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=1

  • Cannot install Illustrator CS6 from Adobe Application Manager

    I just signed up for Creative Cloud, and am getting the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)" error when trying to install Illustrator using the Application Manager.
    I have successfully installed Photoshop and InDesign, but tried several times with downloading and installing Illustrator.
    What is wrong? How can I solve it?
    Reagrds,
    Håkan

    Sorry for late response ,
    @Ledsjovagen,
    Follow the steps in the Article for error 101 :- http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html ,
    @jsnola,
    the install file from the AAM are saved in the Temp folder with the unique ID folder , however this files gets deleted automatically when the install completes.

  • Issues with realplayer and Adobe Flash

    I have an issue with Adobe Flash and Realplayer.  I installed the latest Realplayer ver 16 on my PC running Win 7 64 bit andI could not get the download this video popup to come up, but if I install the latest flash player I can use that video download aain until I shut down IE9 and then when I bring it back up  have to update flash player again in order to get the download this video toolbar to come back.  I had this combination working great for years and recently it started to mess up on me.  I do not think it is a virus because Malware Bytes checks out OK.  Has anyone run into tis and more importantly been able to fix it?

    This is not a functionality that Flash Player provides, but Real Player.  You should bring it up with the Real people.

  • I deleted AE CS6 and AE CC without uninstalling them, and am trying to re-install, and Adobe Application Manager must think that they're still there, and won't re-install them, either via DVD or via cloud.

    How can I re-install AE CS6?
    (I've had the cloud for about a year and a half, and recently purchased CS6.)

    Hi Brej,
    You stated that you deleted the apps and didn't uninstalled them. This is the reason you see these apps installed.
    Follow the instruction @ http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html , which help you to resolve the issue.
    Thanks,
    Manish Sharma

  • My "Adobe installer" is not running  and "adobe application manager" will not update....

    My question?
    When did making art get so technical? Also, have the software engineers at Adobe finally  begun to shed the Cheetos from their beards and then crown themselves as artists extraordinaire? Well good for them! Bad for me! No offense, but I've  been wrestling with this for quite a while. Without a single Cheeto.....
    Could somebody at least tell me that this problem is mostly imaginary? I can relate to that actually, one time in Santa Cruz...
    Bridge crashes frequently, especially during a drag and drop action. Photoshop crashes less frequently, but when even a mere moment's worth of my eternal genius has been shed, all life weeps, including you...unknowingly...
    I was then instructed by the Adobe to perform a strange ritual using an ancient language called the "DOS" and to inquire for the Adobe of the little known " fsutil file setshortname" routine. Then the Adobe would know my true name, and where my short paths were (?).I tried very hard to comply with the demands of the Adobelites who lounged in the Cloud but fled to this place for counsel./
    This is all true. My mother said so.
    Thanks, and with much too much time on his hands,
    Erich
    Operating System: Windows Vista 64-bit
    Version: 6.0 Service Pack 1
    Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x64
    Architecture: AMD CPU Family:15, Model:10, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3
    Physical processor count: 6
    Processor speed: 2593 MHz
    Built-in memory: 8191 MB
    Free memory: 1109 MB
    Memory available to Photoshop: 7173 MB
    Memory used by Photoshop: 70 %
    Image tile size: 132K
    Image cache levels: 4
    Video Card: AMD Radeon HD 5450

    By "not running", what exactly do you mean?
    You can't open it from "Programs"? You can't open it when double clicking a pdf file? You can't open a link to a pdf on a web page? Do you get any error messages?
    More details please.

Maybe you are looking for