Issues with CS6. Signing in, Rendering, Disk Cache, No response from Bug Report.

Hi,
I submitted these issues some time ago to ae bugs <[email protected]> and did not hear back. I am a long time AE user and usually have a good Adobe experience, but CS6 does not work smoothly for me, and I have not found much help with my issues including emailing support and posting to the site. I find the current website not very effective for tech support.
- Every time I open CS6 it asks me if I want to continue the Trial and I have to go through the steps to sign in. This is frustrating since I have paid for Creative Cloud and this slows me down.
- In several projects I have had to turn off "Enable Disk Caching" or it renders text in the upper left corner, no matter where it is actually placed.
- General slowness, especially using Trapcode Form 2.0. In those cases the playback head in the timeline will not update for many seconds. Also, dragging keyframes around gets very exaggerated. If I drag a keyframe a few frames it will move way off the timeline.
- 3D text layer render times are so long as to be unusable. (I realize this could be related to my system, but still very disappointing for a Quad Core machine).
(I have an Nvidia GTE 120 graphics card. 2.93 Quad Core, AE CS 11.0.1.12, OS 10.6.8)
Any help/suggestions appreciated...
Thanks,
Paul

Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
The rest - yeah, CS6 sucks. We've heard all of it before and there are endless threads on the raytracing stuff as well as the flakey fast previews and cache.
http://myleniumblog.com/2012/05/15/make-cs6-work-for-you/
Mylenium

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Strange performance issue with 3510/3511 SAM-FS disk cache

Hi there!
I'm running a small SAM-QFS environment and have some strange performance issue on the disk storage part, which somebody here might be able to explain.
Configuration: one 3510, dual controller, RAID-5 9+1, one hot spare and one disk not configured for whatever reason. The R5 logical drive hosts a 150GB LUN for SAM-QFS metadata (mm in SAM-FS speak) and a 1TB LUN for data (mr in SAM-FS speak). Further, there are two small LUNs (2GB, 100GB) for some other purpose. Those two LUNs have nearly no I/O. All disks are SUN146G. Host connection is 2GBit, multipathing enabled and working.
Then the disk cache became too small, and the customer added a 3511 expansion unit with SUN300G disks. One logical drive is a RAID-1, 1+1, used for NetBackup catalog. The other is a RAID-5, 8+1, providing two LUNs: 260GB SAM-FS metadata (mm) and 1.999TB SAM-FS data (mr).
For SAM-FS, the LUNs form two file systems: one "residing" in the 3510, the other "residing" in the 3511 expansion. Cabling is according to the manual and checked several times by several independant people. Operating system is Solaris 10, hardware is a V880.
The problem we observe: SAM-FS I/O on LUNs on disks inside the 3510 is fine. With iostat, I see 100MB/s read and 50MB/s write at the same time. On the SAM-FS file system which is running on the two LUNs in the 3511, the limit seems to be at 40MB/s read/write. Both SAM-FS file systems are configured the same in regards of block size.
In case I have activity on both SAM-FS file systems, I see 100MB/s+ on the LUN running inside the controller shelf and another 40MB/s on the disk runnin in the 3511 expansion chassis. So, the controller is easily capable of handling 150MB/s.
Cache settings in the 3510 controller are default I think (wasn't installed by me), batteries are fine.
Is this 40MB/s we experience a limitation by the expansion shelf? Don't think so. Anybody has any ideas on this? What parameters to check or to change? Any hint appreciated. I can also provide further details if needed. Thank you.
wolfgang

SUN300G disks sound like 300GB FC disks.
Depending on how many files are in the SAMFS file system, sharing the mm and mr devices on the same RAID array can be a pretty horrible idea. In my opinion and experience, it's almost always better to NEVER put more than one LUN on a RAID array. Period. Putting more than one LUN on an array results in IO contention on that array. And large, unnaturally configured (9+1? Why?) RAID arrays will have problems from the start.
What are the block sizes used on the RAID arrays? It wouldn't surprise me to see that the RAID array on the expansion tray has a very large block size. Larger block sizes are, in general, not better. Especially for SAMFS metadata - which IIRC is something like 8k or 16k blocks.
I suspect what is happening is most of the metadata updates are going to the mm device on the new array, contending with the IO operations on the file data.
How much space is left on each mm device? What does "iostat -sndxz 2" show when you're having the IO problems?

Pen pressure issues with CS6

So, I'm having an odd issue with my tablet and its pressure sensitivity with CS6. I've got a Genius MousePen tablet; M508W model. I can use it on my mac computer with photoshop elements; pen pressure works just fine with it. In CS6, when I do the stroke preview for all of my burshes, it shows the tapering-- as well as in the brush settings. When I go to make an actual rush stroke though, it doesn't apply the pressure settings. I've got the most recent drivers for the tablet downloaded, All of the old driver software was uninstalled, I've made sure that the drivers are for my version of windows, I've tried setting the compatability back to windows 7 and using the windows 7 drivers, but STILL nothing. The only reason I'm lead to believe that this is an issue with CS6 is that the tablet works with PS Elements just fine. If anyone could help shed some light on the situation, I'd greatly appreciate it.

I am having a similar issue.
Working in CS6 on a Cintiq Companion.
Pressure sensitivity disappears while I'm working.
The only way to get it back is to quit out of Photoshop and relaunch.
The pressure sensitivity works fine in Autodesk Sketchbook.

I just had another issue with cs6 locking up.

I just had another issue with cs6 locking up. This time, I was in cs6 beta working on an image, I went to file/open to open another existing file in photoshop, and when the finder window popped up to select a .jpg to open up, the cursor wouldn't respond to the finder window that was opened up, and I couldn't close it out, and I had to force quite cs6.

If I'm reading this correctly, your last kernel panic (that's what these are called) occured six months ago. Is that correct? It probably does not have anything to do with the number of windows you have open; I suspect it has to do with one of the third party kexts or non-apple hardware. My guess would be something with parallels (is the software up to date?), but if you're only getting panics at 6 month intervals it's really hard to diagnose.
Kernel panics aren't fun, but they aren't the end of the world. make sure you keep regular backups, and if you can figure out how to replicate the panic at a more frequent interval we can figure it out.

PS CC running extremely slow... No issues with CS6...

Same system... CS6 runs perfectly fine, close it, then load CC, not even workable. Close CC and reload CS6 and it runs fine...
Is CC really that much more hardware dependent? I feel like the issue is software related and has nothing to do with my machine... My Machine isn't some kind of powerhouse, but it does have 8gb of ram, and again, no real issues with CS6...

I am having this same problem and can't figure out what is going on. CS6 runs excellent, CC is unbearable. two second delay on almost everything. It is unusable.
Windows machine:
-Windows 8
-Intel i7 970 3.2GHz with HyperThreading
-Solid State main drive (C drive)
-12GB RAM
Any suggestions?

Issue with CS6 Image in CC

Has anyone come across an issue with opening a CS6 file with luminosity, and other effects applied where when you open it in CC it drops most all the effects? Any solutions to this? I still need to be able to manipulate the artwork in CS6 and CC and allow others to open it but am concerned that the effects are dropping off. When I opened it in CC the artwork was completely changed due to colors changing and effects disappearing.

I don't have a direct answer to your question, as I still run CS6, but I do read this forum daily and I don't remember seeing any other complaints about your problem.As hard as that might make it for you to get substantive help, it might lead to a better understanding of the problem if you restate it with more specific details and better attention to your terminology. Here's what I mean:
Issue with CS6 Image in CC
Thread title says "image," which is a term most commonly applied to raster images as opposed to native Illustrator vector art. Nothing else in the post makes it clear whether your problem pertains to raster images, vector graphics, or both.
..with luminosity, and other effects applied...
Some ambiguity there too. Luminosity is a Blend Mode, whereas Effects are really something different. Again, it's not clear whether your problem pertains to Blend Modes, Effects, or both.
When I opened it in CC the artwork was completely changed due to colors changing and effects disappearing.
This sounds like a particular instance involving a particular file, but it's not clear whether your problem pertains to just one file, or several, or all. It would really help to post a detailed description of one instance, including the file contents, any/all Blend Modes and/or Effects used, and specifically, which ones drop away and exactly how it affects the outcome.

Issue with "at sign" - @

I have tried to create a databaselink to a SQL SERVER but I'm facing issues with the username.
When I use the following command the dblink is created but I am unable to connect to the dblink:
CREATE DATABASE LINK mydblink
CONNECT TO *"[email protected]"* IDENTIFIED BY "password"
USING 'tripoint';
When I test the dblink I receive the errors *ORA-01017: invalid username/password; logon denied. [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user *'thiagobarnabe'*. {28000,NativeErr = 18456}* and ORA-02063.
If I use the following command I do not receive any error, it works perfectly:
CREATE DATABASE LINK mydblink
CONNECT TO "ThiagoBarnabe" IDENTIFIED BY "password"
USING 'tripoint';
It is important to notice that in both cases I'm using username and password enclosed by double quotes (") and both usernames and passwords are correct and exists in my SQLServer. In addition, in the error message we can see that the unrecognized user is what precedes the "at sign". I read Oracle documentation, tried to find any solution but so far I didn't find anything able to help me.
Is it possible to use users with at sign or not?
I would apreciate your valuable comments.
Edited by: user12833006 on 14/01/2013 04:33

There's a bug (bug 16168452 - USERNAME WITH "@" SIGN CAN'T LOG INTO SQL SERVER USING THE GATEWAY) logged for 11.2.0.3 DG4MSQL gateways that the at sign can't be used in a username. The bug is still open and under investigation. It was already confirmed that the issue happens also with DG4ODBC 11.2.0.3 and we have to wait for a fix.
Edited by: kgronau on Jan 15, 2013 7:55 AM
In an earlier release for 11.1 a fix was rejected (Bug 7356433: DG4ODBC REMOTE DB USERNAME AS EMAIL ADDRESS FAILS TO CONNECT) as it interferes with the @ handler using internally in OCI. But now as MS started with windows 8 to use the email like naming method it might change and the issue might be fixed.

Issues with CS6 and Adobe Application Manager

When trying to open an Adobe CS6 application, a crashing loop begins. The AAM opens and closes once per second in the Dock, along with the application I was attempting to open. Because of the constant open and closing of these apps, it's almost impossible to get the mouse or keyboard to focus for enough time to do a force quit on either application, and a hard reboot is usually required to break out of the cycle. I had the entire suite uninstalled and reinstalled, but several weeks later, the issue resurfaced.

There was an issue with the serialization file created.
Creating a new serilaization file via AAMEE and running it resolved the issue.
Create a serialization file via AAMEE: http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/Ad obeApplicationManagerEnterpriseEditionDeploymentGuide_v_3_1.pdf
And then run it via command line.
Here are the steps:
AdobeSerialization (serialization file created using AAMEE 3.1) is not a double clickable file. You need to run it via command line to serialize the products. the command line is -
AdobeSerialization --tool=VolumeSerialize --stream --provfile=”Absolute_Path_of_prov.xml”
where
--tool=VolumeSerialize: specifies that the tool needs to process the prov.xml file to serialize.
--provfile” specifies the absolute file path to the prov.xml file,
By default, the tool looks for the prov.xml file in the same directory as the executable file and so
typically you do not need to specify this option. (Specify this option only if the prov.xml file is in some
other location.)
Make sure you invoke command prompt with Admin privileges. Return code of zero means success.
Tiffany can you please confirm the same?
-Pragya

Known issues with CS6

Does anyone have a list or a url of known issues for CS6 - specifically - Illustrator, InDesign, Photoshop and Acrobat.
Work in OSX Lion
I am up to 50 views with no response - so I'll change the question.
Is anyone using CS6 on OSX Lion experieincing any issues?

Jeff has provided the generic artcle of the issue of the Adobe product with the Mac Lion
However find the link below for the Indesign and Illustrator sepcific known issues.
Indesign
Illustrator
If you want to find the Known issue of other application look for the Release Notes , Ex:- Indesign CS6 Release Note , Illustrator CS6 Release Note etc

Saving issues with CS6

Is there an issue with saving in InDesign CS6? I keep trying to want to "Save" after I make a slight change and the software keeps trying to "Save As" and create a new file. I will not allow me to save over the old file and it's annoying the hell out of me.

No 3rd party plug-ins. I don't have any utilities running in the background.
The read only issue I think is the reason. I'll check on it and get back to you on what I find.
If this is the cause, then would this be a bug with ID? Why would a file I created on an accessible drive on my desktop or server open up as a "Read Only"?

Anyone having issues with Self-Signed SSL-certs on mail servers?

Can't get it to allow connecting via SSL to outgoing mail servers with self-signed certificates. Problem did not exist in earlier versions of OSX as far as I know.

YES. I have a cert from lunarpages, where my accounts are hosted. I'm seeing two issues, and they are different for the different servers at lunarpages:
1. Multiple logins from different machines --> problem
2. Multiple accounts accessing same server --> problem
So, with 1 account on one of lunarpages machines, I can have several machines running Mail with ssl on at the same time and get no problem (that is, once I've saved the certificate and marked it trusted). But as soon as another account (my wife's email on the same domain, for example) tries to access the same server, it gives me an ssl error, a choice to save that cert. and if I do then my account will generate the ssl error. Seems like only one account can have the certificate.
On another account on a different lunarpages machine, I can't have several machines running Mail at the same time, only the first will get through and the rest will give an SSL error.
Lunarpages says they can't find a problem, though my last email with them told me to use TLS rather than SSL. Of course, there's no way to specify that in Mail anyway, but I'd thought Mail automatically used TLS anyway, and I'm running the right ports (587 for smtp, 993 for incoming).
Feels like it's an issue with Mail or the OS's handling of certificates. Any clues on a fix will be most appreciated as this is getting annoying. I've had to turn off SSL on my wife's and daughter's accounts just so that I can use it. And I have to quit Mail so that on the other account I can get my mail on my iPhone. Having to quit Mail on my main work machine is frustrating -- if I forget to do it I can't get mail.

How to fix issues with cs6

I bought the master collection of CS6 and its been great on my mac OS X Lion but recently I had to download the new OS X Yosemite and ever since then I've been having issues with my programs. I use Photoshop CS6 the most and now its been so hard to even work because hot key commands don't work half the time and other little things have made working on the program almost impossible. I don't know if I need to re-download the programs or what.

Did you install the WhiteWindowWorkaround plugin to work around several known MacOS issues?

Issue with self-signed Extensions

I am packaging my extension with self signed cert that is created with the ZXPSignCmd executable.
It functions correctly and the -verify command confirms the ZXP is good to go.
When a user install the extension, however, it only functions once the first time they open Illustrator after installing it. Every time after that, when Illustrator is opened, the panel is completely blank.
This issue can be resolved by enabling PlayerDebugMode on the end-user's .plist file (as outlined for developers in the blog) but obviously this is something I do not want the end user doing. Does anyone have insight as to why the extension panel only loads once, and then breaks? Enabling PlayerDebugMode addresses the issue, but I can't figure out why. I assume is has something to do with the the way it is signed, but I would like confirmation/clarification if anyone knows what is going on.

Ok, I've validated my html and I'm getting a few errors related to Angular. They're all one of two types of errors
Error 1:
<div ng-controller="ExampleController">
Gets the following error:
Attribute ng-controller not allowed on element div at this point.
Error 2:
<my-directive></my-directive>
Gets the following error:
Element my-directive not allowed as child of element div in this context. (Suppressing further errors from this subtree.)
Error 1 is for any Angular related thing...ng-click, ng-controller, ng-show, etc.
Error 2 appears where all my custom directives are.
I did a comparison between the not-working extension and a working one that also uses Angular (without any custom elements). When I validated the working extension, it returned a bunch of Error 1's but no Error 2's (this is expected, seeing as there are no custom elements).
To your question about dynamic HTML - there is none. All of the files are static after they're installed. I double checked this by running a diff-merge between the extension before and after it has been run once. They are exactly the same, so no files are changing.
There are known issues with custom directives in older browsers like IE8 - http://www.befundoo.com/blog/angularjs-directives-in-ie8/
Out of curiosity, I tried adding elements in the head, as described in the above blog, inside my extension. This did not have any effect, and the extension still fails.
I'm considering rewriting my directives as attributes instead of elements, and seeing if that does it. That would take some time though, so if the above info helps narrow down the problem or raises other questions of yours, I'm all ears! Thanks again for all the replies!

CUDA Issues with CS6 Mac

All,
I'm currently having a really big problem with my Mercury Playback Engine and CUDA support.
I'm running 10.6.8 with a GTX285 graphics card.
After a long time getting the card to initially start working with CS6, I came across the current problem. I have to switch CUDA drivers every day. Basically, if the computer is restarted, I have to load the CUDA drivers from NVIDIA back onto the machine.
I've been flip flopping between 4.1.29 and the most current version. I can't seem to find anyone having this problem and the computer is starting to have performance/rendering problems after a week of doing this trick.
Any help would be appreciated.
Ryan

This sounds like a problem within OSX rather than Premiere Pro. It's hard to know what the problem is without more information, which I guess you don't really have.
When you go to System Preferences and click on the CUDA button (usually bottom row) what driver version and GPU driver versions does it say?
Have you tried completely uninstaling the drivers from your system and installing them from scratch?
We're runing with a GTX285 and not seeing these problems, so it almost has to be a system configuration problem.

Issue with self signed certificates on jetdirect J7949E

I'm having a baffling issue with certificates generated internally for use with some HP printers. I can create certificates and install them on J8003E model jetdirect cards and they work fine. When I try to install certs on any of the J7949E cards they fail with an invalid file message. This applies to the root cert as well.
I'm using the Microsoft cert. authority to generate the files.
The printers with the problematic jet direct cards are 4700 Color laserjets and the working models are 4015x monochrome laser printers. Has anyone had this problem and what was done to resolve it? I'm running the latest version of the firmware on the jetdirect cards but the problem existed with older versions as well.

Ok, I've validated my html and I'm getting a few errors related to Angular. They're all one of two types of errors
Error 1:
<div ng-controller="ExampleController">
Gets the following error:
Attribute ng-controller not allowed on element div at this point.
Error 2:
<my-directive></my-directive>
Gets the following error:
Element my-directive not allowed as child of element div in this context. (Suppressing further errors from this subtree.)
Error 1 is for any Angular related thing...ng-click, ng-controller, ng-show, etc.
Error 2 appears where all my custom directives are.
I did a comparison between the not-working extension and a working one that also uses Angular (without any custom elements). When I validated the working extension, it returned a bunch of Error 1's but no Error 2's (this is expected, seeing as there are no custom elements).
To your question about dynamic HTML - there is none. All of the files are static after they're installed. I double checked this by running a diff-merge between the extension before and after it has been run once. They are exactly the same, so no files are changing.
There are known issues with custom directives in older browsers like IE8 - http://www.befundoo.com/blog/angularjs-directives-in-ie8/
Out of curiosity, I tried adding elements in the head, as described in the above blog, inside my extension. This did not have any effect, and the extension still fails.
I'm considering rewriting my directives as attributes instead of elements, and seeing if that does it. That would take some time though, so if the above info helps narrow down the problem or raises other questions of yours, I'm all ears! Thanks again for all the replies!

Issues with CS6. Signing in, Rendering, Disk Cache, No response from Bug Report.

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