Issues with downloading a preordered album.

I preordered an album and just got an email saying it's ready for download. However when I click "complete album" in iTunes it open the iTunes Store but nothing happens. I don't see any options for beginning download. Help?

Hey krb987,
I found this information about methods of downloading a pre-order (other than the link within the email):
Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
via: iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Have a great day,
Delgadoh

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Hey krb987,
I found this information about methods of downloading a pre-order (other than the link within the email):
Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
via: iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Have a great day,
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Cannot download my preordered album

I've preordered the album "my own lane" by kid ink and the music says that it has been purchased but it has not downloaded. I've checked my available downloads but it just says that all my purchases have been downloaded. So I checked my account and clicked on the manage preorders link and the only thing that I was able to do from there was cancel it. I decided to cancel the preorder and just buy it again but now I can't because the songs say that I have already purchased them. What do I do to get the music that I want?

Hello Brendant808
You should have received and email stating that your pre-order is ready to be downloaded. If you have not seen it, the report the issue to iTunes Store.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

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I Recently preordered an album and received an email saying it was ready for downloading but when I go to purchased I don't see the album there and it's asking me to pay if I want the songs. why are the songs not showing up?

Hi, RickyDVdub.
Thank you for visiting Apple Support Communities.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process. You can also check for available downloads to see if the items are pending.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
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Hi, RickyDVdub.
Thank you for visiting Apple Support Communities.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process. You can also check for available downloads to see if the items are pending.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
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http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
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Hello Brendant808
You should have received and email stating that your pre-order is ready to be downloaded. If you have not seen it, the report the issue to iTunes Store.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
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Issues with downloading a preordered album.

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