Issues with Droid Razr Maxx Camera

My cousin lost all camera switching (front to rear-facing) capability, both in the camera application and Snapchat. I did a hard factory reset on the phone and looked for any new OS updates, but he seems up to date. Has anyone else encountered this problem?

Try Running a System Cache: Here's how to Run the S.C.C:. Give it a Try
With the phone ON Just tap the Power button to blacken the Display ( Don't Shut the Phone off ) Follow these Instructions
Press and hold the "Volume Up & Down at the same time" While doing that press the Power button. till the screen comes back on When that does that let off the Power button ONLY   Wait till you see a White screen   Follow to Step 2.
When presented with the White Boot Mode Selection Menu release the Volume buttons.
Press "Volume Down" to scroll down to Recovery then immediately press Volume Up.        Step 4 will Follow
From the Red triangle in Little Droid on the screen, press and hold Volume Down. for 10 sec. While doing that press for a Second the Up " Volume "
The Next screen You will have 5 choices Select Clear the Cache Partition it's the 5th choice.. then press the Power button.
Select reboot system now then press the Power button.
    And that should be it. b33

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Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Yahoo email stopped syncing with Droid Razr Maxx

Was working for over a year and just stopped working. gmail account still ok with sync.
Anyone help!
LC

Start by clicking on various links on this discussion Yahoo email stopped syncing with Droid Razr Maxx which is your discussion.

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Earpieace / Sound Issues with Droid Razr M

Having issues with my phone, bought new in September 2012, since yesterday morning.
When I make a call using the earpiece, I cannot hear it ringing (like dialing out to them) and after they answer, I cannot hear the person on the other end when they speak. If I put it on speakerphone, they can hear me just fine and I can hear them. Also on speakerphone, I can hear it ringing (dialing out). When receiving a call, my ringtone audibly works, but then the same situation applies once I answer it - I cannot hear they, but they can hear me. Again, if I put it on speakerphone, both parties can hear each other. My alarm / ringtone works just fine, as well as all my other ringtone / notifications - such as text, etc. But, if I try to play a YouTube video, play music through Pandora, or play another audio / video file with sound, it does not produce any sound, even through headphones attached to the jack. It also plays sound when starting up - the "Droid".
Seems like a phone issue considering it is working for some things, but not for others. I have gone through and checked all settings, tried it in safe mode, did reboots, etc, but all to no avail. Anyone have any other troubleshooting suggestions, or are having the same problem? It seems I have going to have to have it replaced - hoping this would be a manufacturers defect replacement though and not something that I should have to use my insurance on!
Thanks!

Hello Shelly41877
I'm very sorry to hear your having volume issues with your device. Thank you for taking the time and providing us with all the steps you already done. Let's work together and get this addressed.
Has the device been exposed to any liquid or physical damage? Is the device in a case? If so, please remove it and retest. If the issue persists please back up the device and perform a hard reset. Here's how: http://search.verizonwireless.com/?q=hard reset razr m&x1=p1&q1=support
Please let me know if the issue persists. I look forward to getting this fixed.
Joe_VZW
Please follow us on twitter @VZWSupport

Battery Issues with DROID RAZR

This is the 2nd RAZR I've gotten from Verizon, and I'm having the same issues. I have to charge the battery several times a day, even when I'm not using it. The so-called "Smart Actions" do nothing for saving my battery - they just annoy me. The battery gets hot as fire when I'm using the phone for extended periods of time, whether talking, texting, navigating, or playing games/music. I've only been with Verizon since February, and this doesn't give me very much confidence in their products. I'm seriously considering going a different route completely. Just wondering if anyone else is having the same issues and how Verizon fixed them.

I was with another provider for years. I finally switched due to the needed coverage that Verizon provides. I just got the Maxx so I am not familiar with the battery life of the Razr, but there are several things you can do to help improve the battery life. Without knowing what all you have tried (with the exception of the smart actions app), I don't want to bore you with things you may have already tried.
Are you in a location that gets good 4g coverage? If not, then try setting the phone to the 3g coverage, as 3g will not eat up as much battery. Menu>Settings>Wireless & Networks>Mobile Networks>Network mode>CDMAonly will put you on 3g
Limit the use of background running widgets on your home screens
WiFi uses more battery than 4g also, so only use it as needed and then make sure it is off when not needed.
Same with bluetooth and GPS.
See what applications you have downloaded that might require running background data. Some applications run in the background and using data will run down the battery quite a bit as well.
Visit the Android website to see what others suggest about how to save on battery life too. This can be very helpful and may tell you other ideas that could help.

Lots of problems with droid razr maxx hd

I think they all started after the update. My phone was working fine before that time but since then all sorts of strange stuff is going on and I don't know if it's due to the update or if it's the phone itself. The problems are as follows:
1. Phone seems to get stuck and gets hot....but not while I'm using it. I will go to use my phone and the screen is stuck to black and the phone is hot. I have to turn the phone off (sometimes takes several attempts) and I remove the otterbox and let it cool down. When I start it up it is fine. Sometimes it gets hot and the battery suddenly drops but it isn't stuck...I check to see if it's updating something but I shows that nothing is happening.
2. Sometimes it won't send my text......I just the "sending" notification.
3. When someone sends me a group text, I suddenly do not get the first group message (which explains everything) but I will get everyones reply.
4. It suddenly will no longer allow me to send a photo by text...it will let me send it by gmail. If I try to send a photo or retrieve a text with a photo someone has sent me, I will get the notification that "unfortunately messaging has stopped"
5. It randomly turns itself off or get stuck in the black screen (this is not good when it turns off during the night and it is your alarm clock.
Anyone with similar issues?

We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

KitKat Upgrade is horrible for Droid RAZR Maxx HD - Major issues - Horrible testing

If anyone can read this before accepting the update...DONT DO IT!!!! There are a lot of issues especially with the RAZR Maxx HD.
You lose SWYPE, they get rid of it. You lose your personalized dictionary.
You lose the capability of auto Bluetooth. I used to be able to just get in my truck and it would auto connect. NOW everything is manual. It keeps dropping the connect and I have to keep connecting. This is absolutely horrible upgrade.
If I am listening to an app through Bluetooth and receive a phone call, it will switch. After about 60 seconds, the call is still connected, yet the phone starts broadcasting the app as well as the phone call, it drowns out the phone conversation. I have to close the app or stop the broadcasting of the app. It will no longer keep it in the background.
The text messaging is now all with a white background, you can't tell the difference between you and the person you're texting.
I'm trying to figure out how Motorola and Verizon could think this is a good thing!!!

I am having the same issues, been thru tech support with my office, Verizon and Motorola. Nothing has been done to correct it. First off I never wanted the update, why is this update forced upon the users that do not want it. Every app that I have downloaded I have the option to either update or not, but not the phone that I PAID for. I PAID for the phone in its original state mainly due to the way it performed. I would NOT have PAID for a phone with the KIT KAT software. My Son was able to shut down his update and avoid the KitKat update on the exact model phone I have, and is experiencing none of these issues.
Some of my issues are:
Swype- I purchased my phone with the Swype feature on it, KitKat stole that from me. I will not purchase the Swype from Google Play as I have already paid for it.
Text messaging- Color scheme is abysmal to say the least, lost the ability for deleting multiple messages, cannot see group messages.
Wifi/Bluetooth- Cannot be used at the same time, have to chose one or the other, so no streaming video on wifi with bluetooth headphones
Weak Wifi- Signal strength has gotten horrific- Use to be able to sit outside and connect to Wifi- now only have 15 ft range- could get almost 50ft prior to update- sons Droid Razr HD still can with JellyBean
No 4g- I have always had 4 bars of 4g in my house- now I only get 3g or the 1X- Sons JellyBean phone sitting next to mine has 4g, mine will not
Loss of Wifi and bluetooth- All of my Wifi and bluetooth saved connections are gone and on some cannot connect- Can no longer connect to the hands free in my truck.
Loss of LED scheme- Again with the white- my LED light for notifications use to be a green light, blue for bluetooth, red for low battery, now it’s all white.
Corp Sync- Email notifications are no longer being pushed thru- I now have to manually check email messages, no longer coming up on the drop down screen and no notifications.
Battery Life- Battery now is depleting at a tremendous rate- I have force stopped and deactivated all programs that I do not use but because the phone seems to always be looking for signal it is eating up battery life.
I mainly use my phone for business and not for play; This KitKat update has really hurt my ability to communicate using my phone. I understand that the update will not be rolled back but I do hope that there is a patch that is coming out soon, as when I read up on the different forums everywhere there are thousands of us with the same issues.
My son and I have the same Droid Razr HD, He was able to avoid the update his phone works better than mine, true my screen may slide over a little smoother and it may play video a little more clearly (if it’s not buffering) but there is absolutely nothing that benefits me or my family on a FORCED, UNSOLICITED, UNWANTED update. If you want to update fine, but do not change my settings, or remove any of my features in the update.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Is my Droid Razr Maxx xt912 locked for use with another carrier's SIM - either in the U.S. or globally?

Is the Verizon Droid Razr Maxx XT912 locked to prevent using another carrier's SIM in the U.S.? Is it blocked to prevent use of another carrier's SIM outside the U.S.?
Thanks

Hi MattFlash, that is a great questions and I would be happy to help! The good news is that all of our 4G devices would be unlocked and ready for use with another carrier, so the Maxx is ready to go. If you would like to use another carriers service you may need their SIM card and would then need to follow their activation procedures. Hope this helps!
AdamG_VZW
Follow us on Twitter @VZWSupport

Can I upgrade a DROID Razr Maxx to KitKat. Tried running updates and it says I'm fully up to date with s/w version 4.1.2 (Jellybean)

I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.

So is it maxed out, then, and can't be upgraded to KitKat? Or is there a way I can force it up to KitKat. Sort of like loading Windows 8 on a machine that was delivered with Windows XP. Reason I want KitKat is Jellybean won't support some of the peripherals I'd like to use. Is it hardware limited so it can't support Bluetooth Smart, for example?

DROID RAZR MAXX Issue, Screen Issue

My one month old Droid Razr Maxx, has encountered an issue and is useless exept to tell the time. I was trying to change my wallpaper when the phone became very slow and laggy. The screen then flickered a little and went black. Next, it rebooted and then the home screen went black, except for the status bar which looks normal but will not drop down. Once the screen goes black from inactivity (even trying to press the touch keys produces no effect), pressing the screen unlock button will not turn the screen on. The screen will only turn on when connected to a charger. I had recently downloaded the gallery lock app (Morrison Smart Software), which seems to have mostly good reviews. I have performed 3 or 4 hard resets thus far. I need help fixing my phone. I can't remove the battery on this phone, and then screen isn't working correctly so I can't do a factory reset.

Can you boot into SAFE MODE ?? You can also UNINSTALL that Gallery Lock APP from the online Android Market (PLAY).
Safe mode:
- Power Off
- Power On
- Press & HOLD both up & down volume buttons at the same time -- for like 3 mins while it boots up. Keep holding these down!
- Phone should eventually come up and say SAFE MODE in lower left corner ..
Does THAT work??? If so, see if that app is in your APP drawer and try to uninstall it.
If that doesn't work, you can boot into the Maintenance Menu using a similar procedure that can get you to the ability to do a Factory Reset, if that's what you want to do.
let us know.

4G LTE on Droid Razr Maxx intermittently very slow

Recently (about the last few days/weeks) I have been experiencing extremely slow and inconsistent connections while on 4G LTE with my Razr Maxx. However, it's only intermittent; it will be slow to the point of being unusable for a few hours, and then like someone flipped a switch, get right back to a more usual speed (~2 mbps). I'd say it's about half and half slow vs fast. It's not an issue with signal strength (full bars, in Mountain View, CA) and restarting the phone has no effect. Has anyone experienced anything similar or have any possible explanation?
To be honest, it seems to match what I would expect from Verizon's "Network Optimization" except for the fact that I'm on LTE. I'm definitely in the top 5% of users (probably more like top 0.5%) and the behavior of switching between a fast and slow connection lines up with the idea of only limiting usage during congestion. Has Verizon recently enabled this "feature" for LTE users? It's quite frustrating!

I am on the phone with them right now. I am having this issue in Norfolk, VA.The first rep has already told me that there is an issue with Razr and intermittent data problems.
I have already hard reset the phone.
I have replaced the SIM card also.
I have changed the modes to CDMA/LTE
I have switched airplane mode on and off to force a reconnect.
This issue is the same issue I had with my DROID Bionic. They gave me the Razr to fix that phone. I think I am done with Motorola.
Update
They logged into my phone and are doing tests. Look at that, the **** thing is running just fine and running fast.Loaded pages fast and moved through the web fast. My download speed test came in at 4.94

Issues with Droid Razr Maxx Camera

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