Issues with end users saving fillable pdf's.

I created a fillable form via Adobe XI Pro. Just some standard radio buttons and text areas. Some users after filling in the form when they save the file it erases everything they filled in. I cannot control the version of adobe the end user has on their system, is there anything I can do. I am not even sure if that is the problem as it seems to only happen 20% of the time the form is sent out. I confirmed with the last user that encountered this problem that their system has Acrobat XI v11.0.06.

The original one I sent is the base document I send out. Attached is the
last set I received where client said they completed but when saved it
erased all the entries.

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For a better understanding on how to create fillable PDF form using Acrobat X, please watch this video tutorial:
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current issue is orphan "B" characters are appearing
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Issues with end users saving fillable pdf's.

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