Issues with Forwarding a picture via text or sending from My Gallery.

I have had my Droid Razzr Maxx for a couple of weeks. It has never let me forward a picture that I receive in a text message nor will it let me forward a picture from my gallery anywhere but to Facebook. It will say it is resizing the picture but it never finishes. I can receive any size photo just fine. I have tried adjusting every setting I am aware of but no change, could there be a defect in my phone? My wife has the same phone and does not have any problems like this.

Hello dstt1,
Picture messaging is a great way to share memories with others! After all, it’s affordable compared to having pictures developed and it’s interactive! Now that I think of it, I LOVE picture messaging! May I ask do you know the original file size of the message that you are trying to forward? Also, what software and build version do you have on your Droid Razr? If you have any 3rd party messaging apps then I would recommend removing the app(s) and retest the forwarding feature. If this has never worked for you then I would suggest performing a hard reset on the device. Below is a link to the steps on how to do so.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625
Once you have completed the reset then there is tutorial on how to re-setup and reactivate your phone. Once you have completed the tutorial then please retest the forwarding feature with a new incoming picture message. Please post your findings as they may come in handy in the future.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

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Issues with Forwarding a picture via text or sending from My Gallery.

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