Issues with HP Pavilion Touchsmart 14-n019se (Energy Star)

I have had significant issues since 8.1 update. I have updated all drivers and the BIOS but still problems: Touchscreen does not respond to touch. When I set the notebook to sleep mode it crashes and all applications are closed and when I wake it up all apps are closed and I have to go through recovery options (ie Mozilla FF reload of tabs and MS Word recovery) Does anyone know how to fix these gripes - I have never had so many issues with a brand new notebook - WINDOWS 8.1 sucks. Thanks in advance.

Hi TelemarkHero, Welcome to the HP Forums! I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I grasp that after updating to Windows 8.1, your touchscreen no longer responds.
Have you tried using the built in troubleshooter in Windows 8?
Press the Windows key + C to open charms.
Type troubleshoot touchscreen in the search bar and press enter.
Follow the on screen prompts.
You can run the The HP Support Assistant to look for updates also. Here is a link to the software and driver page for your unit. HP Pavilion TouchSmart 14-n019se Ultrabook Drivers
If after all the updates are done, you are still experiencing the issue, I suggest you go back to Windows 8 and retry the update. Performing an HP System Recovery (Windows 8). During the recovery process, you will receive a prompt to backup your personal files. If you have not done one yet, I suggest you do in now. to prevent data loss. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Here is a document to assist you with Updating Windows 8 to 8.1.
I hope this helps.

Similar Messages

Do I have a battery charge problem? HP Pavilion Notebook - 15-p258na (ENERGY STAR)

Hi all, I bought a HP Pavilion Notebook - 15-p258na (ENERGY STAR) just yesterday, charged it fully. I notice that even after a full charge the batterly does not last very long. Perhaps two hours at most. I have had laptops in the past that can use battery power for much longer.
At 88% battery life the laptop has approximately 1hr 30 mins left. Just a few minutes later I check back to the battery icon at 76% charge and it has 2 hours 22 mins left (I have not stopped running any programmes on my laptop).
Update: Has 3hrs 1 minute charge at 66% power remaining
Update: 2hrs 24 minutes at 65% power
Is this usual for a HP? Never had one before and am so far not won over

Hi @lucyjoanne87 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 15 p258na Notebook and getting an error on the battery information. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
This is usually cause by needing an update. Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating.
Here is a link to test and calibrate the battery.
If this does not help you might need to call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Thanks.
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HP Deskjet 2060 Won't communicate with HP Pavilion Touchsmart 14-B132tx laptop

PLEASE HELP. My HP DESKJET 2060 All-In-One printer won't communicate with my HP Pavilion Touchsmart 14-b132tx. I've been printing before smoothly and it just suddenly stopped a week ago. I already bought a new printer cord and even the new one won't allow my printer to communicate with my laptop.
I am using Windows 8-64 bit. I've already downloaded the latest HP Print and Scan Doctor and even uninstalled and re-installed the HP Deskject Ink Advantage driver but my printer still doesn't work with or communicate with my laptop.
Please help me anyone? Out there?

It would appear that the printer USB port is damaged. It would be best to contact HP Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Display Driver issues with HP Pavilion m6

Hi,
I have an HP Pavilion m6-1035dx with an AMD A10 4600 apu with integrated Radeon 7660g graphics. I have had an ongoing problem where at any point when watching a video (youtube, twitch, even a DVD), the screen will freeze and go black for several seconds. It then recovers and I get a message saying the Display Driver has successfully recovered from timeout. Upon attempting to resume any video or start a new one I get a blue screen saying the AMD Display Driver did not recover successfully. I have tried multiple times to uninstall and reinstall the drivers to no avail. I have installed AMD's latest drivers (14.12) that were released today (12/9/14) and the problem persists. This has been very frustrating and I've been considering a new laptop because. I appreciate any help I could get.
Reilly

Hi @Reilly1013 ,
Welcome to the HP forum, I will do my best to assist you!
I see you have applied the updated driver from the manufacturer's site. HP recommends that you use the drivers provided by HP. OEM's can and sometimes do alter a driver to work with a specific system. If you install a driver from the manufacturer they have not been tested on your system and may or may not perform correctly.
Downloading or Updating Software and Drivers for HP Computers
With that being said after doing some research I have located this driver for you to try. sp59678.exe
If the issue remains as this has been an on going issue, I suggest contacting HP phone support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Sound issues with a Pavilion dv7 laptop, please help!

Hi everyone!
I have the Pavilion dv7 laptop and LOVE IT! It's a great machine and has amazing features, especially some quality sound, when it works. I'm looking for some help with this problem. I can fire it up and have sound. And then the sound will cut our and when I go down to the volume and open up the sound properties, my speakers are missing and it says it's using an HP dock, which I don't even have. Sometimes, it will say that it's using headphones. But the option for my speakers does not show up.
I can reboot and sometimes that will help and it will fire back up with sound, sometimes not. I'm looking for suggestions on what to do to keep my sound from going out.
Thanks in advance!
-Sean :-)

Likely the AC power jack has gone bad and needs to be replaced. Not sure why or how it can work if you remove ACPI support but the jack does have a pin that carries data to the motherboard and I suspect yours is bad. This is the part and what it looks like. It is a middle-difficulty replacement, at worst.
Part:
http://www.ebay.com/itm/HP-DV7-3000-DV7-3100-Series-DC-Power-Jack-Cable-/220895749025?pt=LH_DefaultD...
Manual:
Service Guide

Boot issues with HP Pavilion 10 touchscreen notebook

When starting up my PC today it came to the blue screen and gave me an error code: 0xc0000185 and informed me that my PC needs to be repaired. I then ran a hard disk check where it read SMART Check : PASSED, Short DST: FAILED and the Failure ID is RU12JW-71J7GC-MFPWWK-60WL03. I do not know what this means and any advice on what to do to resolve this problem would be appreciated.

Hi @fatty4string ,
Welcome to the HP Forums!
It is an awesome place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
I understand that when you started your notebook you received a message that it requires a repair and it failed the DST short test. This is a hard drive error and it is failing and will require replacement.
Testing for Hardware Failures (Windows 8)
Please contact HP support for assistance and have the error code handy for them.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I would like to replace a keyboard in my Pavilion 15-p 199sa ENERGY STAR

Last February I bought my first laptop from Currys Pc world. Once at home I noticed that the touchpad was faulty: lifted up on the upper left corner. I should have brought it back on the following day, but shame on me, I did not. Now I do not mind to pay for a new keyboard, and replace the old one to get the problem sorted out. but I do not know where or how to get it. I tried to open the link: Hp Support, Replacement parts, but this web page is not available. I sent an email to hp support and i have been told: "Based on the information provided you have purchased your unit from the Dixon's Store Group (DSG). The DSG have an agreement with HP, where they support the standard 12 month warranty on your product.
Because of this agreement with the DSG, your product is out of warranty with HP, therefore please contact your point of purchase for any support you may require". Now I do not feel to bring the laptop to Currys, because I tried to fix the touchpad and I have scratched the keyboard a bit.
Therefore, my friends be aware that when you buy an HP laptop from Currys Pc World, your product won't have any Hp warranty.
I went to Merchant Square in London to Hp Total Care Centre: but the shop has disappeared.
I will try over the phone.
(Probably it would have been the case to buy from a laptob brand that is also the laptop manufactorer)

Hi , Welcome to the HP Forums!
It is a terrific place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.Learn How to Post and More I grasp you would like to replace the keyboard and would like the part number and where to purchase one. Here is a link to the HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide . Please note chapter 3, page 20, item 2 for the replacement keyboard part numbers. You stated you were having a difficulty locating where to purchase the part. Here is a link to HP Notebook PCs - Ordering HP Certified Replacement Parts for your convenience. You can also try a Google search with the part number for other vendors that may have one. To say thanks for replying please click the thumbs up icon below. If this has addressed your query please choose solution provided to help other people locate this information. Best of Luck!

Where are the Touch Screen Drivers for HP Pavilion TouchSmart Notebook PC

I have a HP Pavilion 15-n210dx TouchSmart Notebook PC (ENERGY STAR)
Need the Touch Screen Drivers, where are they?
This question was solved.
View Solution.

Thank you for your quick response.
None of the offerred solutions work, please see screen captures.
First Screen Capture: Computer does not recognize that a TouchScreen is an active device. [This indicates a driver is damaged and/or missing]
Second Screen Capture: There are no Tablet PC Settings available. [This confirms that the driver is missing]
HP needs to upload TouchScreen Drivers to its' support downloads immediately.

No Sound on HP Pavilion TouchSmart 11-e001sa Notebook PC (ENERGY STAR)

Hi
i have a HP Pavilion TouchSmart 11-e001sa Notebook PC (ENERGY STAR) but do not have no sound coming out of the speakers.
the volume is set up high but when i play You Tube videos i get no sound
please Help!!!!!!!

Hey Cityhull,
I would like to first welcome you to the HP Forums!
With not being able to here sound from your notebook, I would like to first confirm that troubleshooting steps that you have done already. I have included the document 'No Sound from Speakers (Windows 8)', I have troubleshooting steps been completed, if so what was the outcome for the Windows 8 troubleshooting tools, and the rest of the steps.
Looking forward to working with you!
I worked on behalf of HP

HP Pavilion 15t Issues with Limited Internet Connectivity on Windows 8

So, I just received my new HP Pavilion 15t-e000 CTO Notebook PC last week, it runs Windows 8, & it's a 64 bit.
The only problem I've had is staying connected to my wireless Internet. The connection will cut out at random intervals saying "Limited" instead of "Connected". I constantly have to disconnect and connect to my wireless Internet. It is especially frustrating when I am trying to download something that takes longer than a couple of minutes because the Internet connection cuts out and I have to start the process all over again.
I have tried pretty much every "fix" people have posted that have worked for some people. No such luck for me. Sometimes it seems like it will stay connected and then I try to connect to a web page or download something and it goes out again.
- Turning off the "Allow computer to turn off this device to save power" under Power Management in the Properties section of my Wireless connection.... DID NOT WORK
- Using the command prompt to reset the network adapter ... DID NOT WORK
- Running the Network and Internet and whatever else Troubleshooters ... DID NOT WORK ***Update: If I run the network connection test via the HP Help/Support center on my desktop while the connection says Limited, I receive the notice that the "default gateway was not available" and the router was reset and issue fixed, etc. BUT, if I run the test while the wireless says Connected, the test always says there is no problem. And even though the test "fixed" the issue, it didn't because the Internet always cuts out again.
- Windows Updates has installed new updates a few times ... DID NOT WORK
- Forgetting the Wireless Network and Setting it Up as a new one again ... DID NOT WORK
- Using my computer right next to my wireless router ... DID NOT WORK
The wireless router being used is: Cisco Linksys Wireless-G 2.4GHz Broadband Router and our network is WPA with a security code. We also have a SpeedStream DSL Internet thing (sorry, I don't know what it is called). The compatibility center says this router is compatible with Windows 8 by the way. Other computers running Windows 7 and Windows Vista, iPhones, and iPads all work fine.
My laptop uses Intel(R) Centrino(R) Wireless-N 2230 and the light is on and it always says "device is working properly" in Properties.
Any help or suggestions would be greatly appreciated because I am at my wits end.
Thanks
This question was solved.
View Solution.

So, it seems my issue with the Limited Internet connection has been resolved. I didn't use my computer for two days and this afternoon when I turned it on I was still having issues. However, I went into the HP Support Assistant and it popped up that I had some updates to download and install, so I let it do its thing. It took a while because the Internet kept cutting out, but once the update for the Intel Wireless finally installed, my connection has STAYED CONNECTED. Finally!
I don't know why when I went into the wireless properties it said "device is working properly" and when I tried to Update the driver it said "your driver is the latest version" or whatever.
I suggest you go to the HP Support Assistant and check for updates in the "Updates and Tune-Ups" section. It was kind of random, but knock on wood my Wireless connection issue looks to be gone.
Hope this helps
P.S.
Here's a screen shot of what the HP Support Assistant (it is the one with the big question mark logo) main screen looks like :

A SERIOUS issue with WIFI in Pavilion 15-p002nk

Hi , Thank you for visiting the HP Support Forums and Welcome.Thank you for the very detailed information. I have looked into your issue about your HP Pavilion 15-p002nk Notebook and issues with the Wireless disconnecting. Here is a link to the troubleshooting the Wireless connection, if you need it.
If this continues I would change the Channel on the router. Routers are capable of communicating to your Notebook on several different channels. If your neighbours Wi-Fi is on the same channel, your network speeds might have issues. Some say this helps fix this problem Microsoft Fix it. Here is a link to help as well. Hope this is helpful. Thanks.

Hi all.. Since the time i bought my new PC laptop "HP Pavilion 15 Notebook PC, Number: 2S23EA#BH4" , I've an issue with Wifi Connection; it's discconecting by itself sometime without any reason, then, it reconnect again like nothing happend because the "Connect automatically " option on Windows 8.1 is checked. Although, sometimes when it disconnect I have to reconnect by myself, after many troubles like I have to restart the computer, or activating the Airlplane mode, disabling the Wifi cards and enable it again.. The strange behaviours of the Wifi connection is that is sometimes show me that the Wifi's stengh is full, all 5 bars, while it should be just like 2 bars or 3 at maximum, because where I'm connecting is a bit far from the router. but this just for few seconds before disconnecting, in addition, sometimes the Wifi card disable itself and re-enable at the moment and reconnect again. Moreover, once upon time when it disconnect, it dosen't detect my router or any other Wifi network around me. while there's more than 6 Wifi's available where i am living. Generally, this issue is not excessive, but those last days, it is being immoderate. i tried to look for some solution, but none of those proposed solution worked for me. I wish that i can find some resolution of this annoyning problem. advance Thank for everyone.

Issue with Keyboard Special Characters in HP Pavilion DV6-3004TU

I am using a HP Pavilion DV6-3004TU notebook. I just had my Windows 7 Professional installed. When I @ using Shift + 2 it displays " (quotation marks). It is vice-versa as well, ie., when I type " using Shift ' it displays @ symbol. I as well have issue with typing the hash symbol. When I type Shift 3 it displays £ instead of hash symbol. This is a brand new laptop and I am using an external USB keyboard as well for my convenience. This problem is encountered in both keyboards (notebook keyboard and external keyboard) as well. What do I do now? It has become a literal mess with characters making it difficult most of the times. Kindly help
This question was solved.
View Solution.

That looks like keyboard layout issue...Looks like your keyboard is set to UK english...to check that...
To check that, Click Start, type intl.cpl in the Start Search box, and then press ENTER. On the Keyboards and Language tab, click Change keyboards.
You should see 2 entries English (united States) and English (United Kingdom). If true, delete English (United Kingdom). That should take care of it...
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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Multiple issues with Pavilion x2 11

I have just bought HP Pavilion 11-h003sa x2 PC in my local Currys store. It was a display model, so they gave me full insurance for 1 month for free. I'd like to know if with the following issues I should return it all together, or send it for replacement, or there are some ways to solve those issues.
1. Icons and windows shadowing.
If I have some windows open even for a few seconds, and then the screeen change to the plain one color, you can still see the shadows of the icons and windows that were open. The effect disappears when the screen change to black, or some moving graphics are displayed.
2. Sleep not working
After update to Windows 8.1 sleep function is not working. The screen turns off, but to turn it on again, you have to hold power for 10 sec. and then push it once again and whole system reboots. I'm using the most recent graphic drivers from your web page.
3. Bios update issue
I have updated the laptop with the most recent Bios from the HP webpage. It all worked smoothly, after reboot it started counting and then asked "[Flash Dock EC]? ". If I pick yes, it updates something with percents, when it finish, laptop reboots and asks again. If I pick no, it goes straight to system, if I pick yes, percents go again. I tried to put all Bios versions you have on your webpage since and it didn't fixed it. I tried to apply them both through Windows exe and through HP Built in recovery tool. Bios starts after this question, so it's not a Bios issue. The only way to not see it on start is to unplug screen from keyboard. It's quite annoying.
Please tell me if there is any fix for those issues, or should I just return the laptop, or should I get a new one, since otherwise it's a nice piece of equipment and I'd love to keep it.

Hello MikeGold, welcome to the HP Forums.
I see that you have a few issues with your notebook. I will try to help you with them.
Provided that you can still boot into your notebook (as you were having issues with the BIOS), make sure that all Windows updates have been completed. Then check to see if anything can be updated through the HP Support Assistant.
1. This could be an issue with the actual display or graphics driver. If this wasn't updated at all from above. Please start by making sure this has updated. You can do so by going to this link Intel High-Definition (HD) Graphics Driver. Also, make sure that the chipset driver's up to date: Intel Chipset Installation Utility and Driver.
To look into issues with the display, this may also help: Resolving Problems with Notebook Displays (steps can be done with Windows 8.1).
2. The previous updates may have already helped or corrected this issue. If it hasn't start by checking power management settings. Make sure that you're using the recommend setting. From there follow this document : Resolving Problems with Sleep and Hibernate Modes (Windows 8).
3. I have two documents for you in regards to this task: Updating the BIOS, will help you on how to up date the BIOS (if still having issues, I recommend contacting support for help with this). To restore the BIOS back (if you choose to not update): Restoring the BIOS.
Please let me know how everything goes and provide details on any issues that remain (if there are any).
Thank you for posting on the HP forums.
I worked on behalf of HP.

Ram Issues with a Hp Pavilion a6357c or maybe the amd athlon 64 5000+

I am really not sure if I am in the area-of a post like this. Please excuse my grammar and spelling"will try and use spell check"...
I got this computer from a friend of mine.Total nightmare. Was told all it needs is a hard drive and maybe a video card..Boy was that not the issue. I first got it and plugged it-make sure it would boot to bios..Nothing computer turned on-fans and all..Nothing on the screen. To make a long story short...I found an old ps2 mouse..The mouse was defective...with that mouse plugged in-computer wouldn't even boot to bios..Fixed that issue. Got into bios and all was good. Next step..Video card-Bought a new pny 9500 GT and a TTGI 550 power supply....swaped it all out and it works great...Than found a hard drive SATA 2...everthing installed and ready to place an operating system on....
Windows 7 64 bit--Installed great...But when it came up to the start up---Freeze--blue screen...Ok thought maybe it was the ram.....ended up taking all the old ram out and replace it with some DDR2 6300--or what ever the max was...total of 6 gb...still issue...freezing--decided to boot into safe mode---all good and ran great....checked Ram-stress test-checked every little hardware--stress test-no issues...Booted back up out of safe mode... Same issues....ok--lets just try Windows 7 32 bit.....
Windows 7 32 bit.....Install went great-no issues....updated and all the sp's...but underload----bluescreen....played and played with it...but the blue screen were all over the place...back into safe mode and checked all the drivers--and devices....Ok lets just go back to what the system had----windows Vista....
Again----everything boot and installed perfect...This time was a liitle more stable...updates--all the sp's all the drivers.....
Blue screen underload......Ok maybe my ram is at fault.......
It ended up stable and working perfect---single channel mode-2 gb in the first slot....I tried every way to put the ram in.....
found out--ok---only stable in single channel mode...anytime I added ram--for dual channel...Fail under load....Put the 2 gb stick or a 1 gb stick any any of the other slots-by itself---perfect stable and running great...I was even able to add another 1 gb stick with the 2 gb stick---but it had to be in single channel....tried to add more in single channel and fail....3 is it and it is not all the way stable--but stable enough to run...2 gb stick by itself---perfect.........
Did some digging---maybe it is the memory controller...But can not find any post with this issue---I keep finding people asking the quesion--and there storys match...But no answers and it seems that the just get a walk around.....
I have narrowed it down..It has to me the intergrated memory controller on the chip....so i think...I could just purchase a new one and swap it out........But here is the issue...........
Safe Mode will take all the ram-dual channel---single channel..anyway.......But so will linix-----Only has this issue with Windows....
The other werid item too---My had drive say scis drive or something along that lines--Not sata.....and again-I can not find a post to explain why......
Please understand----Stress test on Ram-cpu-motherboard--videocard----everthing--is perfect no issues...PSU is perfect---checked it out in another sytem---no issues....I am at my witts end with this thing and I have got nowhere......
It is working great with just a 2 gb stick of ram---very fast and very responsive....But adding extra ram really bothers me...Not because--it make a differance-Just because I don't know...
Can somebody out there school me.....I have tried everything........

Sorry all-But i never got a reply to this situation. But I am done. I ended up running threw tons of post and tons of threads. I can tell you that when people ask a question. There is always some smart A--, telling them something that has nothing to do with the current situation. I guess alot of people out there think they know everything- and have nothing to do-but mess with the people like me when they are stumped. Anyways...I ended up running a computer check in or after bios...I think they call it burned in-HP....what ever-the last straw when you can not figure it out..Ran it with one stick---than with all the sticks..Everytime--it claimed that there was nothing wrong..But when I tried to restart it--boom blue screen..with the mulyi sticks of ram. So when I couldn't find an solution online...I stoped using the words HP a6357c.. and just typed the issue..Funny thing the issue kept poping up--and with the same motherboard or processor...and again-nobody ever came up with a solution..Most of the post claimed the issue was the power supply....ot the ram timming..But I know better..Not to mention people kept saying-buy the tool from ebay to check wattage usuage.....Bam----wattage...Did a simple check with harware monitor...my 3.5 or 3.3 rail was running at 1.78....enought to power one stick of ram---not 2...or barley enough to power a 1 gb stick and a 2 gb stick in single channel mode...Again-people were blaming--PSU"not my case".Ram Timming.."not my case".........Then I found a person with the same make and model.....Look for fat or bad capasitors...Never thought of that.....Guess what------That is what I found....No body but a thread-one thread has explained...If you have this same issue-Look at the capasitors...Maybe this is a defective motherboard--you can not find it on the site anyway-no specs nada..like it was a mistake..So if you have one just like this- I have a feeling-you will run into this issue-in one way or another..I just don't understand why both companys have no fix--or no--recall info..No answers to problems on these....now I have a big black paper weight.....sorry for my spelling and grammer-just so mad..the net was no help on this

2 issues with the Touchsmart ICQ506

Hello,
I am new to this site and have a couple of issues with my ICQ506. The first one is I keep getting an error message stating that "rundll32.exe" has stopped working and windows is checking for a solution. No solution comes up and it says it is closing the program and will notify me if there is a solution.
Second I am trying to install Photosmart Essentials 3.5 onto my computer. I currently have the 2.9 version. Once the program has download and it starts to check my system I get an error message that states the installer has quit working and that the program is closing. I have also saved the download and then run it from my computer with the same results. Any suggestion to these problems.
Thanks for any assistance with this.

Rundll32.exe is an important process of your windows operating system. The process rundll32.exe executes dll files and puts their libraries into your system's memory. Without this process your computer would become instable and very slow.
The process runs from your system directory C:\windows\system32. If it executes or runs from a different location it is most likely a virus or trojan horse.
You should scan your computer immediately with a virus scanner. Viruses using the name rundll32.exe are W32.Miroot.Worm. Backdoor.Lastdoor, and Trojan.StartPage (among others).
With regads to Photosmart Essentials 3.5 install failing, you might want to check your windows event logs, either the system or application event logs for some clues as to why the installer has failed... (if your system has a virus then most likely of you fix the virus then possible that the installer may work again),.. Does any other software fail to install a part from Photosmart Essentials 3.5? Maybe try windows update, see if there are any other patches that can be installed successfully...
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

Issues with HP Pavilion Touchsmart 14-n019se (Energy Star)

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