Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Video of ping:
nl.tinypic.com/r/ztisd1/8
I hope someone has the solution.
Excuse me for my incorrect English, it's not my native language.
Bye!

Thanks for your reply.
I'm glad (and I'm not glad for the others..) that I'm not the only one. But it's not because there are more devices connected to my router because I am the only one now and I'm still having this problem while my other laptop doesn't have any problems at all. I've tried everything so far now. Resetting my router, restarting my router, reinstalled windows, reinstalled drivers, got rid of the software suite, turned off firewalls, virusscanners etc. Everything.
I thought it was only with Insurgency but it's also bugging me with Battlefield 4.
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Longer vid of ingame netgraph:
nl.tinypic.com/r/97mjae/8
I am hoping that there is something that solves my issues. I'm starting to think that another wireless network adapter from another brand is the only option. Is there an option to change the wireless network adapter on my laptop because I will if I can. This piece of sh*t needs to be replaced.
Bye

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Hi,
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Hi @DmiBro,
Welcome to the HP Forums!
I see that you are having some wireless issues with your HP Deskjet 3545 to your Mac OS X 10.10 and Windows 7 computers. I am sorry to hear this, but I am happy to help!
I would recommend the following guides:
HP Single-Function and Multifunction Printers - 'Printer is offline' Message Displays on the Compute.... (The solutions for OS X v10.8 Mountain Lion and OS X v10.9 Mavericks will work on Mac OS X 10.19 Yosemite.)
HP Single-Function and Multifunction Printers - 'Printer is offline' Message Displays on the Compute....
HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Mainta....
Tips for troubleshooting wireless connection issues
The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.
Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.
I would also recommend this website, HP Wireless Printing Center - Troubleshooting Issues.
Hope this information is helpful, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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I have a very annoying problem with my Nokia 5800 XM and the Spotify-app. I updated the app to v. 0.4.3.9 yesterday and it required that I uninstalled the old version first, i.e deleting all my cached tracks. Now today when I'm going to resync (on WLAN, since it's about 500 tracks) it just won't connect. I choose the correct WLAN from the list, but the app continues being blue (not green) and then the list pops up again. I read another discussion about almost the same thing a moment ago, so I tried to go to the menu and check the WLAN connection from its menu. So I did that, and it says my WLAN has full signal strength (I'm right next to the router) but then it loses the connection and asks me again which network I want to use. I have not had any issues with WLAN in any other app, and I have synced tracks with Spotify on my WLAN before, so I have no idea where the problem lies. Maybe something with the update and my WLAN? I don't know...
About the attachments: The list that shows several times and then the WLAN list where I'm connected to my network and it has full strength. "Marsvinsfarmen" is my network.
I'm thankful for answer, I use Spotify every day!
Solved!
Go to Solution.
Attachments:
Scr000012.jpg ‏51 KB
Scr000013.jpg ‏54 KB
Scr000014.jpg ‏50 KB

Okay everyone! I struggled with this problem for a long time, and I was just about to send a complaint to Spotify when it worked for me! See, I did a little different than before; this is the list I was going to file:
"1. I open Spotify from the application menu.
2. I choose "Online" mode.
3. My phone asks me how I want to connect to the Internet.
4. I pick "Easy WiFi".
5. I choose my WiFi network from the list.
6. Application seems to be signing me in.
7. My phone asks me again how I want to connect to the Internet.
8. I repeat the procedure. Spotify can't connect with WiFi.
-I have tried to connect using other WiFi networks, didn't work.
-Before I updated last time I could connect without problem.
-I can connect using 3G.
-I can connect using WiFi in other applications than Spotify, for example Opera Mobile and the native browser.
-I have reinstalled the application without difference."
However, I did it a little different, which made it work: instead of choosing "Easy WiFi", I choose my network directly from the list: see attachment. I never thought of that I could do so and I can't remember I did that before the update either. I have now synced my tracks and the app seems to be a little buggy, I still hope for an update, though it now works at least. Sometimes it crashes.
Please, tell me about if this worked for you and if you have other, better solutions. This isn't good enough, I still seek a better way.
/L
Attachments:
Scr000020.jpg ‏53 KB

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Hey Siddh.s!
Here is an article that will help you troubleshoot this issue with your Wi-Fi connections:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thanks for using the Apple Support Communities. Have a good one!
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Hi
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