Issues with iPhone 5 ringing home

I wonder if someone can help! I'm cabin crew and have been trying to use my iPhone 5 and ring home to the uk and keep getting sorry this function is not available! My phone is in flight safe mode till we land and when I ask the phone to search for signal I get no service so have to manually look for a network and select. I can place and receive text messages with no issue just the calls won't work. Spoken to my network provider EE and they say I have no restrictions on the account and should be receiving and making calls because I receive and places text messages! Any help on what is wrong with my phone?
Tim

Take a look in Settings>Carrier - tap it and see if "Automatic" is ON.
If it isn't you will be looking for an EE signal in a country that uses an EE partner (another carrier)

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