Issues with merging layers with layer styles

Just downloaded CS6 Photoshop off the creative cloud and the merge layer command does not work. What is happening is there is one layer with a layer style then a shape layer and when I hit Cmd E it merges the layers but the layer style will not merge with it. I was chatting it up and everything they recommended did not work. It works on all my other co-workers computers and we are all on the cloud. I tried renaming pref. folder, settings folder, re-installing, holding down shft+option+cmd on start up. I also created a test account but that turned out to be a major inconvenience. Once logged into the account there is nothing there. The suggestions just started getting more ridiculous as chat proceeded. Nothing.
Has anyone experienced this issue?
Does anyone have a solution where I don't have to create a whole new admin account just to see if CS6 Photoshop works correctly?
P.S.
Adobe customer portal is about worthless.

Get Rich or Die Tryin wrote:
Just downloaded CS6 Photoshop off the creative cloud and the merge layer command does not work. What is happening is there is one layer with a layer style then a shape layer and when I hit Cmd E it merges the layers but the layer style will not merge with it. I was chatting it up and everything they recommended did not work. It works on all my other co-workers computers and we are all on the cloud. I tried renaming pref. folder, settings folder, re-installing, holding down shft+option+cmd on start up. I also created a test account but that turned out to be a major inconvenience. Once logged into the account there is nothing there. The suggestions just started getting more ridiculous as chat proceeded. Nothing.
There are two merge layers type commands  one is merge down involves only two layers and another that is merge visible layers.  In my opinion there is a problem with the way merge down is implemented. When you use merge down if the bottom layer in the merge down has a layer style the merged layer also has this layer style attached.  This means that pixels from the layer merged into it will be effected by this layer style.  The result may well not look like the composite looked before the merge. The will also happen in CS5. Merge visibile layer works the correct way in my view as the merge progresses the top two layers are merge by applying any layer masks and layer styles first and merging the two layers the resulting layer has no layer masks and no layer style. This result is then merged with the next lower layer with its masks and style applied first. The result is a single layer without mask and style that looks like the original composite view.  If your having the problem with CMD|CTRL+E and the result has a layer style try turning  the layer style visibility off see if that helps.  If it helps some  backup to before the merge down  use merge visible or first rasterzise the bottom layer to be merged.

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