Issues with my Curve 9330

Let me start by saying I have been searching for an answer to my questions for a while both here and other places and I haven't found much. I am new to the world of Blackberry so forgive me if I screw something up here.
The first problem that I am having is with email. I have a gmail account and my emails used to delete off the phone when I deleted them from the computer at gmail.com. Now they stay forever and I have to delete them off the phone too. I don't know what happened to cause the issue. I did upgrade to the new OS6 but was having some issues with that too and reverted back to OS5. I did have the email issue with OS6 also but not before I upgraded. The other issue I was having with OS6 was the cursor would just move itself without any input from me. It would always move down and to the right. I did like OS6 for the most part but couldn't deal with the cursor issue and email issue. I thought when I reverted back to OS5 that the email issue would be fixed but it was not. I have tried deleting the account and adding it back and that dont work. I have tried to download the gmail plugin again and I can't download it I get an error. I just don't know what to do with this to fix it. Any help is appreciated.
Device info
Your carrier: Sprint
Model info and OS version (Go to Settings, then Options, then about):9330 v5.0.0.1030
Add above to you profile if you dont want to type it in all the time.
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 325093540bytes
Did a battery pull fix your issue? no
Apps installed and their version if possible. (Go to Settings, then Options, then applications):google sync, lookout security, poynt, visible vote, youmail
BT device model/version (you will have to look at the BT device): don't have one

Hi neechie1992,
Welcome to the Support Community!
Please try connecting your BlackBerry® Curve™ 9330 smartphone to a computer without the battery inserted and trying to reload the BlackBerry® Device Software. Once the software load has already started, reinsert the battery. For further instructions, please see: How to force the detection of the BlackBerry smartphone using Application Loader. www.blackberry.com/btsc/KB10144
This process will remove all data from your BlackBerry Curve smartphone. Since it is not detected by your computer, you will not be able to backup your data first, but if you have a previously taken backup file, you can restore your data from that backup.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

Email issues with BB Curve 9330

How can I set up two personal emails to my phone?

@SavanaTerra The Blackberry is great email device. You made a great choice. The best way to set up email is to follow these steps:
From the Home screen, press the Menu button> Select Setup> Select> Email Settings> Select Add> Select the account type (e.g. other)> Enter the appropriate Email address and Password then select Next > Select OK.
Also if you have never had a Blackberry here is a website for registering, setting up, and managing your email or adding other emails:
www.blackberry.net/go/vzw
Your username is:
Your password is:
Also, for additional support or troubleshooting please visit:
www.verizonwireless.com/support
www.blackberry.com
www.verizonwireless.com/learning
Have a great day and thanks for choosing Verizon Wireless.

Flickering Issue with RGB Curves in Adobe Premiere CC (2014) version

I've been an Adobe Premiere user since Premiere 6.5 and have never encountered any serious issues with the software. However in this most recent Creative Cloud update I am have a flickering issue when using RGB Curves, the color correction effect I use most often. When the effect is applied, there seems to be a shift in the shadows between a "crushed" black and a "flat, or faded" black every other frame. I've been using this latest update for about a week and haven't had any other issues aside from this one.
Unfortunately this is huge issue at the moment due to a deadline I am facing in which RGB Curves has been used as the primary color correction tool on the entire project (multiple episodes). I would simply revert to a previous version of CC but I know that the new updates are never backwards compatible. Since the project has been saved in the CC (2014) update, reverting to previous software versions would be impossible. I am currently exploring exporting the XML from the CC (2014) projects and importing it into a previous version of the software.
Please let me know if anyone out there is experiencing any similar issues or if there are any suggestions on how to solve this issue. Thanks!

I am experiencing flickering issues as well. However my issues are with the Fast Color Corrector and the Three Way Color Corrector. It seems as if the color correction tools are causing intermittent flickering on some people's systems.
Additionally when I converted some old PPCC 7.2.2 projects which had the Three Way Color Corrector applied, some clips in sequences would come up as a green screen in the program monitor. If I turned the TWCC off the footage would display correctly in the program window. If I turn the TWCC back on it would display the green screen again.
I haven't found a solution to the flickering but to solve the green screen issue I have to remove the effect, then re apply it. I guess for whatever reason, the 2014 version of PP has issues with 7.2.2 projects where the TWCC was applied.
I'm hoping Adobe will address this soon with an update for the various bugs that have been reported.
PPCC 2014 8.0.1
Win 7 Pro

Issues with BB Curve 9300

I am writing to complain about the deterioration in functionality of my Blackberry Curve 9300 over an unacceptably short period of time. I am a UK user and our service provider is T-Mobile. I have been in possession of the phone for a year, and my issues are detailed below.
1. The phone often freezes whilst in the middle of a task, despite not being overloaded with already open applications, requiring me to reboot the phone by removing the battery.
2. The battery no longer lasts any longer than 8 hours, despite the fact that I am not a heavy user of applications and do not use the phone for extensive multi-tasking. I have done all that I should to preserve the life of the battery, and I find such a rapid deterioration in battery-life completely unacceptable; it no longer lasts until the evening.
3. The rubber covering on top of the phone has completely deteriorated to the point of breaking away entirely, leaving the phone incredibly difficult to lock and unlock. I have not done anything to cause such a deterioration except use the button to lock and unlock the phone.
4. The trackpad often scrolls up without any contact from myself, making the composition of coherent messages almost completely impossible and intensely frustrating. I have not dropped the phone or caused any scratches to the trackpad that would demonstrate that this is my fault, thus I can only assume that the trackpad is faulty.
5. Often the keyboard will input characters that are accented or completely unrecognisable, again making message composition an incredibly frustrating task. I am not sure what has happened to the phone to cause such a keyboard malfunction, but I believe something to be faulty.
I am very careful with my phone, I have not dropped it once in the year that I have been in possession of it and I am never careless with the phone. Given the extensive problems I have with the product, as detailed above, I can only assume that these issues similar to issues that I know other Blackberry users have suffered. I have approached T-Mobile about the problems above but was told that these issues were RIM's concern. Any help that you can provide me with in furthering this complaint would be much appreciated, as the phone is incredibly frustrating to use at this point in time.
Many thanks.

unpredictagirl wrote:
I am also having issues with the phone! Since I updated my software 2 weeks ago my app world stopped working and now I cannot download it after deleting it. About a month ago when downloading mp3's it all of a sudden started having format issues even though the music is in the supported format. My photos that were taken with the camera turned to thumbnails that cannot be opened and that is why I decided to update the software in the first place. Since the new software update I now also have a java.lang.error when ever I reboot the phone. I'm frustrated! Anybody with tips as to how I can get these problems sorted please help! I have deleted all third party apps and the error persists.
Hello,
You should probably do a clean OS reload
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

2 SMS Issues with Blackberry Curve 8530

Hi, I've had 2 issues with my SMS functions on my BB curve 8530 which is recently purchased.
1) I don't receive any form of notification when I receive SMSes, regardless of whether my BB is in Vibrate or Normal mode. The LED light does not flash either. I know (from other forums) that this is a common problem, but I have yet to find a valid solution for this. This problem occured around 1 month after using the BB.
2) Initially when using SMSes it comes in a chat format (e.g. history of the conversation will appear below as you type a reply) but now it only appears when I am viewing a received message. When I try to send a outgoing message, I am only able to see the history of messages I have typed, and not the ones received. How do I rectify this issue?
Thank you so much

Hello, i'm not sure about a solution for number 1, but i am experiencing the same problem for number 2. Before i changed my theme from the classsic one, everything was going okay with my texts but since i have changed it i can no longer view my messages as a conversation. I can still see my messages but i have to go all the way through the message menu ( sms inbox/outbox ect) I recommend that you open a message from your inbox, hit the blackberry key, scroll down to options, then general, then where it says theme controlled change it to combined. I tried that and it didnt work for me, but it might for you as it did to my friend. Good luck!

Address Book and Sync Issues with Verizon Curve

I got my first BB about a month ago and like it, for the most part. I have three major issues with it now:
1. SYNC I've downloaded and installed the latest software from pocket mac and my first sync went fine (I have a MacBook Pro running 10.4.11). Every sync after that has failed. I've tried the recommended solutions like cleaning out the sync history, re-installing, etc. I've un-installed and re-installed several times with no change. The sync begins fine and but never finishes. One thing that could be a problem is the version - every time I download the software, I've clicked on the newest version, (PocketMacForBlackBerry4.1.25.dmg) but after it installs, it calls itself Version 1.2 (1.4). Shouldn't it be 4.1? I know there are issues with older versions, but I can't seem to get 4.1 installed.
2. ADDRESS BOOK Sinse my first and only sync, I've needed to add a LOT of contacts into my address book manually. It doesn't work most of the time. When I add a new contact and save, it won't exit the contact, but pops up this note: "Address updated externally, changes will be lost and the viewer closed." The same thing happens if I'm trying to create a new entry or edit an existing entry. The real crazy part is that many of the numbers I've added show up when they are incoming calls - the name and correct phone number, but when I try to call out on my phone, the contact info will not show.
3. GPS Not a major deal, but none of the GPS services work. I use the Google Maps mobile app, but the GPS does not work. Neither does any of the other software I have installed for GPS. I have gone into the preferences and enabled the GPS and saved the changes. The logo even appears on the main screen, it just doesn't work. *NOTE* I've found that Verizon has disabled the GPS unless you pay for the VZ Navigator service. Typical Verizon marketing. Is there any way to bypass Verizon's block?
Needless to say, I'm not very impressed with Pocket Mac software of the RIM address book utility. I've read over many of the posts in this forum and see many other frustrated users. Makes me really think about throwing my money at an iPhone.
If anyone has any solutions to my problems/frustrations, I would be VERY grateful.
thanks for your time,
-marlowe
Message Edited by marlowe on 11-19-2008 12:12 PM

I cannot say I AGREE! any louder.
This pocketmac people claim in the website to offer "solutions" but they have given me lots of headaches and I too would just go and buy an iphone. The only problem is that AT&T does not work in my house.
No matter how many tricks I have tried I cannot make my 8330 accept the changes i make in my address book. It is absolutely a killer.
Some previous user said that bluettoth could help but at any rate that was to over ride the address book with the 8330 data and in my case i was trying to do the opposite.
Any help on this would be greatly appreciated!

Driver issue with BB Curve on a XP pro

I know this has been asked to death but none of the previous solutions seem to work for my client.
He got a new BB curve.
I install the latest Desktop Manager from BB site, 5.01 xxx and it installs ok but the Desktop manager will not load correctly. It states that i should plug the phone into the pc which it is already.
I go to device manager and it states the phone still needs a driver. I point it to the driver location and it comes back and states the "data is invalid". I uninstall and reinstall as network adminstrator to rule out any permissions issue but it still fails.
Also, when I uninstall the DM, I tell it to delete the users folder/information to make sure I get a clean and complete uninstall.
Any ideas on this?
PC- XP Pro SP3 up to date.
Thanks.
Joe

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Issue with Blackberry Curve 9220

Hi,
I have a problem with the blackberry curve 9220 joy stick or laser (do not know what to call it exactly - phone terminology). I could see the laser light while switching the phone ON and then later it disappears. Due to this I'm unable to navigate the screen through the joy stick. This is becoming very difficult to make phone calls nor for any usage per say. Is there something wrong and needs an urgent attention?
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
I really love this phone and wanted some solution to make it work.
Need help
Thank you
Elvin Sam
Solved!
Go to Solution.

Hi Welcome to the Community!
elvinsam wrote:
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
Up until that point, I thought that I would have useful advice for you...but that information changed everything. There were steps to try ("the rice trick"), but they needed to be done 3 months ago...too late now. Applying power to your BB between it getting wet and doing those processes reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later (which sounds like your situation). And everything in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Data Issues with New Curve 8900 on ATT

Hi, I just got this Blackberry Curve 8900 yesterday for ATT, and it's my first Blackberry. Everything was working fine up until earlier today when I realized that my data wasn't working properly. The data will work with certain apps, but certain apps with also not connect. My e-mail and BB Messenger also will not connect. The only way for me to get them to work is if I connect to wifi, but other than that on my EDGE the majority won't connect.
Here is a list of apps i've compiled that shows what works with what:
-Works with Data & WiFi-
BB Browser
iheartradio
FML
poynt
-Won't Work with Data but will work with WiFi-
BB E-Mail
BB Messenger
BB App World
Facebook
Twitterberry
Myspace
Google Maps
I went to Manage Connections, and Mobile Network Options and my data is set to on, and i've done muliple battery pulls to no avail. When I turn on my WiFi all my emails and alerts that I missed come rushing in. For example I resent a Service Book to my device and I did not receive that until my WiFi was turned on. My "EDGE" is in capital letters so i'm receiving data.
Can someone please help me solve this frustrating topic? It really is mind boggling.
Thanks!
Stephen B.

You have a BlackBerry Data plan right? I'm assuming so since it works sometimes
Also if you notice when the Wi-Fi is off, if you go into Manage Connections | Service Status does the BlackBerry Internet Service say it's connected to the Mobile Network? Or if you go into Mobile Network Options can you run a Diagnostics Test and see if it sees that your data is connected?
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Sound issues with Blackberry Curve 9320

Hi all, ive owned the 9320 for about a month now and this morning its deicded to not play any sound, at all.
Ive not changed any setting, ive also checked that I havent muted the phone, its using its normal sound scheme, which I have been using this past month or so.
It also isnt playing any media files, I have a few of my mp3's saved to the phone to the listen to, any time I try to open a song, I get an error saying device cant read file.
All this started today and the only thing ive done with the phone today is make 1 phonecall.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

WiFi issues with Curve 8530

Hi,
I am having major WiFi issues with my Curve 8530. Everytime I connect to my wireless router, it takes a long time to connect to BIS, and then if I try to use basically any data at all, my router drops my Curve 8530. Sometimes it stays connected, but I cannot use App World at all, and email, and web browsing is all over the place in terms of speed, sometimes it is fast, while sometimes it is slow, and most of the time it stalls while loading a page. How do I configure my router for use with BIS and have it not drop my Curve 8530 everytime I use data over WiFi? BIS works perfectly over my cellular carriers network, so BIS is activated on my device. I have tried giving my BB a static IP, but that did not solve anything. My router is a Netgear WNR2000. Also, I have the latest device software installed on my BB, and all of my apps are up-to-date.

Hi,
Have you had any luck and resolving your problem?
We have a similar problem but it's with iOS devices where only one can connect at a time. We have about 10 that need to connect. All other laptops and tablets connect fine.
Power cycling the AX411 fixes it temporarly.
Darren

2 Issues with Curve -- Camera and Application Connectivity

I'm having 2 issues with my Curve 8300. I tried upgrading the SW to 4.5 but it didn't help. Any ideas?
- The camera is no longer working. When I try taking pictures, it saves a JPG file but the file to the assigned folder but the file is smaller than it should be (usually ~6KB) and it doesn't render as an image.
- I'm trying to use an application (the NYT Crossword Puzzle) but it gives me the error message "Unable to connect to the server. Please try again later.", even though I do have connectivity for e-mail and web browsing. I tried adjusting the application permissions in advanced settings but it didn't help.
Thanks.

Hi and welcome to the forums!
As far as the camera I would try the following:
No data will be lost when doing the following: pull the battery while the device is ON. Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed, Thanks
If that doesn't work I would suspect a low memory condition please read this link:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14213&sliceId=SAL_Pub...
I do not have a definitive answer for the cross word. app. Could it be possible to test it off hours, to see if the servers at the NYT are in
fact busy?
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Message Edited by Bifocals on 11-07-2008 06:47 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Technical issue with my Blckberry Curve 9220

I have bought this new blackberry curve 9220 3 mths back & now the handset has issues with restarting & going dead again & again. Whenever i insert my sim card in the handset it keeps on restarting & goes dead. Need urgent solution for this. Regards Viraj R 9820676377 Mumbai India
Viraj R

Hi VirajR
Welcome to BlackBerry Support Community Forums
If you have any media card on your device then remove it and see if that helps.Otherwise Perform a Clean Reload of your device Software to rule out any software issue :
KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.
But always Backup First. Please Try it and let us know .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9330 mobile network wont connect

My phone wont connect to my network service provider. its doing it randomly and gives no service for periods of time... i have tried pulling the battery for a hard reset and have turned the connections off and on but it makes no difference... is it just the model? i have had major problems with my last curve 9330 as well with it freezing and locking me out and constantly crashing and reseting and giving me a blank screen... any help would be appreciated....

Hi ICyr,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing this, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Curve 9330 Cannot Delete Internet Email

I stupidly upgraded my BB last night and subsequently lost all of the unique Internet e-mail folders I had created. When I attempted to go into Settings > Email Accounts > Internet Mail Account the system begins checking for updates. I then see each of the e-mails that I previously set up. I try to enter the current password and verify/activate but BB never does it successfully. I cannot delete the accounts nor can I set up the account as new. I am stuck. I cannot wait to get rid of my BB but until then I need some assistance on how to get rid of the old instances and recreate. Any help would be greatly appreciated.

Hello lhatchell,
We suggest that you contact your wireless service provider to verify your service plan regarding the issue you are experiencing with accessing your Internet email on your BlackBerry® Curve™ 9330 smartphone.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Issues with my Curve 9330

Similar Messages

Maybe you are looking for