Issues with my exchange email account

Ever since I upgraded to Mountain Lion, I mail 6.0 will not connect to my Exchange account for work.

There is a long thread about Exchange issues in ML on this board already.  Suggest you ate a look at it because you are not alone.  Server addresses seem to get changed, ad tat is causing problems.  Apple techs are on it and hopefully there will be a fix soon.

Similar Messages

  • I am unable to get Thunderbird to work with my exchange email account

    I have tried a heap of different configurations including using ExQuilla with no success. I will provide the insrtuctions I received for accessing my account using outlook.
    I hope you can help, as I find Thunderbird a great platform, and really don't want to go back to Outlook.
    *Note – the instruction at step 5 is fairly important. It is easy to miss it and hit “check name”. Don’t – It’ll piss you off no end.
    Let me know how you go.
    Using Outlook via the Internet
    If you are using Microsoft® Office Outlook® 2003, you can connect to the computer running Windows® Small Business Server through the Internet using the feature called RPC over HTTP. This means you can remotely access your server e-mail account from the Internet when you are working outside your organization's firewall. You do not need security-related hardware or software (such as smart cards or security tokens), and you do not have to establish a virtual private network (VPN) connection to the server.
    Comparing RPC over HTTP and Outlook Web Access
    When using RPC over HTTP to access your mailbox, you get the full functionality of Outlook 2003. For example, you can work offline, use Microsoft Office Word 2003 as your e-mail editor, and easily organize your mailbox.
    To use Outlook via the Internet
    Ensure that the following requirements have been met on the client computer:
    Verify that the computer is running Microsoft Windows XP Service Pack 1 or later
    • Click Start, right-click My Computer, and then click Properties.
    The version of the operating system and service pack is displayed under System. If you do not see a service pack version, there is no service pack installed.
    Verify that Windows update Q331320 is installed on the computer (not required if you are running Windows XP Service Pack 2 or later)
    1. Click Start, click Control Panel, and then open Add or Remove Programs.
    2. Under Currently installed programs, search for the item Windows XP Hotfix (SP2) Q331320.
    3. If the item is not present, go to the Microsoft Web site (http://go.microsoft.com/fwlink/?LinkId=18651) and follow the instructions to download and install it.
    Verify that the computer is running Outlook 2003 or later
    1. Open Outlook.
    2. Click the Help menu, and then click About Microsoft Office Outlook. The version number appears at the top of the box.
    Verify that the computer trusts the certificate used by the server
    1. Open Internet Explorer, and then in the address bar type:
    https://vpn.alaea.asn.au/remote
    • If the certificate is trusted, a certificate warning does not appear. In this case, continue with step 1 under Ensure that you have an Outlook profile configured for the server.
    • If the certificate is not trusted, a warning appears. Click View Certificate, click Install Certificate, and then follow the instructions.
    Ensure that you have an Outlook profile configured for the server
    1. Click Start, and then click Control Panel.
    • If you are viewing Control Panel in the default Category view, switch to Classic view, and then double-click Mail.
    • If you are viewing Control Panel in Classic view, double-click Mail.
    2. In the Mail Setup dialog box, click Show Profiles. If your profile appears in the list, select your profile, click Properties, click E-mail Accounts, select View or change existing e-mail accounts, and then click Next. If your profile does not appear, open Outlook and follow the instructions to create a profile before proceeding.
    • If Microsoft Exchange Server does not appear in the list, the existing profile is not associated with a Microsoft Exchange Server e-mail account. Click Cancel, and then click Close. Continue with step 3 to add a profile.
    • If there is an existing Microsoft Exchange Server profile, continue with step 3 under Configure the computer for RPC over HTTP.
    3. Click Add. The New Profile dialog box appears.
    4. In the Profile Name box, type a name for the new profile, and then click OK. The E-mail Accounts dialog box appears.
    5. Under E-mail, select Add a new e-mail account, and then click Next. The Server Type dialog box appears.
    6. Click Microsoft Exchange Server, and then click Next.
    7. Continue with step 4 under Configure the computer for RPC over HTTP.
    Configure the computer for RPC over HTTP
    1. Click Start, and then click Control Panel.
    • If you are viewing Control Panel in the default Category view, switch to Classic view, and then double-click Mail.
    • If you are viewing Control Panel in Classic view, double-click Mail.
    2. In the Mail Setup dialog box, click E-mail accounts, click View or change existing e-mail accounts, and then click Next.
    3. In the E-mail accounts dialog box, click Microsoft Exchange Server, and then click Change.
    4. In the Microsoft Exchange Server box, type the local name of the Exchange server:
    alaea-sbs1.alaea.alaea.asn.au
    5. In the User Name box, type the user name that you use to log on to the Remote Web Workplace. Do not click Check Name.
    6. In the Exchange Server settings page, click More Settings.
    7. On the Connection tab, under Exchange over the Internet, select Connect to my Exchange mailbox using HTTP, and then click Exchange Proxy Settings. The Exchange Proxy Settings dialog box appears.
    8. Under Use this URL to connect to my proxy server for Exchange, type the following URL:
    vpn.alaea.asn.au
    9. Select Connect using SSL only, and then select Mutually authenticate the session when connecting with SSL.
    10. In the Principal name for proxy server box, type the following text:
    msstd:vpn.alaea.asn.au
    11. Select On slow networks, connect using HTTP first, then connect using TCP/IP.
    12. Under Proxy authentication settings, select Basic Authentication.
    13. Click OK, and then click OK again. Click Next, and then click Finish. Click Close.
    14. In the Mail dialog box, if Always use this profile is selected, choose the newly configured profile.
    15. Open Outlook and type your Windows Small Business Server user name (in the format ALAEA\user name) and password. You can now work with your Outlook mailbox.

    Sheesh. That looks hard. I think it will fall over at this point:
    "Connect to my Exchange mailbox using HTTP" 'cos Thunderbird uses only the regular email protocols: POP, IMAP and SMTP.
    Here (at work) we have in the past have had IMAP and SMTP enabled on our Exchange server so Thunderbird could then connect just like to any other regular internet-based service.
    With the change here to outlook365/outlook 2010 I've had to switch to using DavMail which lets Thunderbird talk to the mail server using OWA.
    I haven't (seriously) tried Exquilla. Whilst I have great respect for its author and some of his other add-ons, I saw no reason to use an add-on that required payment when DavMail works for free.

  • I have an iphone 5 with ios 6. I am trying to setup a new exchange email account. I need the backslash but it is not available. I can find it on other apps but not when trying to set up the mail account. (it is not on the  keyboard)

    I have an iphone 4s with ios 6. I am trying to setup a new exchange email account. I need the back slash but it does not show up on the keyboard. I know it is supposed to be on the +key (and is for other apps) but for some reason it is not available when setting up an email account. Is this on purpose or am I doing something wrong?

    I can tell you that with Sprint their coverage area isn't as good as Verizon or AT&T.
    Are you sending these imessage while on wifi or cellular data?  Also your husband would need to be in a good coverage area.
    Usually when imessage is unavailable it will send it as a text.  Does your husband receive your imessage as a text?

  • TS3276 ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working fine

    ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working totally fine

    Install ClamXav and run a scan with that. It should pick up any trojans.   
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • IOS6...exchange email account problems....iPad

    I just installed iOS6 on my iPhone 4 and "new iPad"....had a lot of issues with icloud but seemed to have resolved those issues. However, my exchange email and hotmail live account will not sync on my iPad. The iPhone appears to have adapted well, but the iPad will not sync email with either account. I actually went as far as deleting both accounts on the iPad and re-installing. Upon installation the iPad downloads all email, but still will not push and sync future messages. Any ideas?!?!
    DJ BITTY

    UPDATE!
    I think it has something to do with the iCloud. It appears that when I am able to view the storage data in the iCloud, the email push / sync works fine. However, for unknown reasons, sometimes the iPad looses availablilty to iCloud. At that point, the push / sync no longer works. I have to shut off and reboot the iPad in order for it to reconnect with iCloud.
    I'm not sure why the iCloud is affecting hotmail and microsoft exchange email accounts, but it appears that this is when the function no longer works.
    Is anyone else having this same issue?
    DJBITTY

  • Two Exchange email accounts in Outlook - one doesn't send correctly

    Hello. I currently have two Exchange email accounts added to my Outlook 2010.  The second email is shared by a fellow coworker.  Since I added the second account, I've received synchronization errors in my Unread folder.  Normally,
    I've ignored these as there wasn't any actual functionality errors with Outlook.
    Once in a blue moon though, the sync errors stop and I'm no longer able to email from/as that second email.  Instead, it simply gets stuck in the Outbox where it never actually goes through.  In the past, I've done a mish-mash of using the Repair
    Tool on both OST files and clearing offline items for both Inboxes.
    I was never actually sure if either of the above methods was the actual fix but Outlook eventually let me send emails again from the second account (and once more resuming the flow of synchronization errors).  Now though, it seems like neither
    of those remedies actually work anymore.  
    I've searched online to no avail of what might be the cause of this.  Is anyone familiar with what might be going on?  I'm guessing part of the issue is because the second email is shared between two people and across multiple devices?

    Hi,
    What synchronization errors have you received? The only thing I can think of on Exchange side is
    Open Item Limit or Session Limits.
    On outlook client side, this issue can be caused by numbers of possibilities such as Addins/the outlook profile.
    And your two methods (clearing offline items will clear items from local .ost file) are related to OST files, so I suggest to create a new .ost file and synchronize the folders by the following steps:
    Exit Outlook.
    In Control Panel, click or double-click Mail.
    On the E-mail tab, select the Exchange account, and then click
    Change.
    Clear the Use Cached Exchange Mode check box.
    Click More Settings.
    On the Advanced tab, click Offline Folder File
    Settings.
    Click Disable Offline Use, and then in the dialog box that appears, click
    Yes.
    Again, click Offline Folder File Settings.
    Click OK.
    In the dialog box that appears, click Yes.
    Under Cached Exchange Mode Settings, select the Use Cached Exchange Mode check box.
    Click OK, click Next, and then click
    Finish.
    In the Account Settings and Mail Setup dialog boxes, click
    Close.
    Start Outlook, point to Send/receive on the Tools menu, and then click
    Send/Receive All.
    In addition, we should check this issue via OWA.
    Also make sure that your account is not downloading the cache of the shared mailbox. Go to
    account settings in outlook, more settings ->
    advanced tab and uncheck download shared folders. Restart Outlook.
    If this issue persists next time, I suggest to post on
    Outlook Forum for more professional help about Outlook client side issue.
    Best Regards.

  • Cannot sync with my exchange email.

    I just got an Iphone 4s and cannot sync with my exchange email. I get the error " Cannot Get Mail" The connection to the server failed. I have another Iphone that works fine the only difference is the one that works has not been update with the latest IOS. When I put the information in to verify the account the phone verifies without any issues. When i go to check and pull mail down it fails.

    I am sure all of you got your email issues sorted out by now but i was having trouble settings up exchange email on my Iphone 5S, and the problem i found was to go to settings, icloud, then log into icloud with your apple id first (before setting up the exchange email).  Once i logged into my icloud account on my Phone 5S, the exchange server email starting working and synching right away.
    to confirm this worked, i even deleted my email account and deleted my Icloud accounts both from my iphone was able to simulated the same exact problem (exchange server would not sync with my Iphone 5S) until i logged back into my Icloud account on my 5S.
    Again once i logged into Icloud, the exchange server issues went completely away.
    Just wanted to post this so anyone else having the issue could see.

  • Default email app cannot setup exchange email account, but Touchdown app can

    Hello, I have been trying for two days to setup an exchange email account (my work's account) in a Xperia Z3 with no success. It works fine with my iphone and it also works fine in all my colleagues Android phones. In my Xperia I go to add new account --> put my email account and username --> select exchange activesync --> and I put my doman\username, password, server, SSL and also leave the 443 port (though I have tried many aleternatives), but it can never connect.
    I was thinking about returning my Xperia as I need my work's email and calendar in my phone, but then I downloaded the Touchdown app whic is an email app for exchange accounts. I used the exact same setup configuration and it worked flawlessly.
    The issue is that I still would like to use my default email app for all my email accounts, including exchange. Is anybody having the same issue? Is it a bug in the Xperias Z3 email app? Will it be solved? Now I am using the Touchdown app (it costs 20 $) but in my opinion Sony's email app should solve this issue.
    Thanks in advance for your help

    I am having the same issue with my Sony Xperia Z3v. This is now the second Sony phone in as many weeks I have tried neither functions properly with exchange email. My corporate email is with rackspace.com and while I can go in and set up the account the phone does NOT recieve emails via push. I only get emails when I manually have the email application refresh. Calendars and tasks also DO NOT sync automatically via push. I really need a fix for this or I'm going to have to send this device back to verizon for a Samsung phone. I like many of the features of the sony device over the samsung but Email is a major problem for me this being a company phone.  

  • Looking for help to update the certificate for my Exchange Email Account...

    I'm trying to update the certificate for my Exchange Email Account...Dell had me delete the account, install the new certificate on my phone, and set up the email again...But it still won't work and acts like it can't find/use the new cert.  Any suggestions besides a hard resest of the phone?

    That's a great question, LSchmitz!
    Is the e-mail account on your cell phone? Which device? If its on your phone, an Exchange e-mail, may need to be provisioned/ set up by your employer/ IT department.
    VanessaS_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Exchange email account disappears on treo pro

    activesync works great on my treo pro with my corporate outlook exchange email account. but over the past two weeks, the exchange account has simply disappeared three or four times from my phone. (it is the only active account i have. i also have a yahoo account on the phone but it is set to manual updates.) for some reason the exchange account name and details are simply no longer in my list of email accounts and also not available in activesync.
    this has happened most when i have not used the treo for a few hours. it is easy to reestablish the account by re-entering password etc and then re-sync everything. but it is also a troublesome pain. does anyone have an idea why this might be?
    Post relates to: Treo Pro T850U (Unlocked)

    I've never heard of the account simply disappearing. I would try a Hard Reset of the device and see what happens after that. If it continues to happen after a Hard Reset, you might want to talk to your Exchange Admin and see if they are kicking you off.
    Post relates to: Treo 800w (Sprint)

  • How to send meeting invites using Exchange Email Account

    Does anybody know how to send meeting invitations using the 3.0 software update?
    My corporate email is set up with an Exchange ActiveSync account, but I can't figure out how to send meeting invites?
    Is it a function solely of the iPhone 3.0 OS, or is it dependent on the Exchange setup.
    Any insight would be appreciated.
    David

    That is what I was afraid of...the good thing is that is the only feature (besides battery life) that I miss from my Blackberry. Thanks.

  • How can I delete an old exchange email account

    I have a new iPad Air. I restored it from a backup of my old iPad 3. My work exchange email account came with it but does not work. When I followed the procedures my work support provided I found a new email account was created with the same name.  I tried to delete the old exchange account but there is no DELETE option.  I checked and I have no restrictions enabled.  I was able to make the old exchange account inactive by turning off mail/contacts/calendar/reminders.
    Please advise on how to delete this account.
    Thanks in advance
    Environment:
    IOS 7.0.3
    iPad Air 128GB WiFi only

    Brendan, thanks for your reply.  Unfortunately neither of these helped.  There are no checkboxes ticked for Safari (and I only use Firefox, generally) and I am able to sign in after signing off.  But when I go to sign in here I get the [email protected] filled in as in the attached.  And I have been using [email protected] as my defsult email and also my Apple ID user name since before there was an iCloud.  So what now?

  • How do I delete an old Microsoft exchange email account from my phone without it automatically deleting many of my contacts?

    I have an old Microsoft Exchange Email Account on my phone that I no longer use. I never synced my contacts with this email account. Yet, if I delete it, it destroys my contacts. Do I just need to have this email account permanently on my phone? It's really annoying and I want to get rid of it, but have no idea what to do. Thanks!

    If you updated your existing account then try logging out of it on the iPhone by tapping on the id in Settings > Store and then log back in and see if that 'refreshes' the account on it.
    If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps - you should be able to logout of the old account via Settings > Store and log in with you new account for new purchases.

  • My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?

    My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?

    shannon284 wrote:
    My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?
    OK, let's come back to the original issue; how are deleted messages retrievable?
    First, is the account set up as an Exchange account or a POP account? I'll assume it's Exchange. If it were POP the answer is obvious.
    If it's an Exchange account are you deleting the messages from the phone or from some other computer? If you are deleting them from another computer they will not be removed from the Trash folder on the phone until the phone next syncs AND the Trash folder is opened. But this will take time. You can force the Trash folder to sync in near real time by going into Settings/Mail,Contacts,Calendars, tap on the Exchange account, tap on Mail Folders to Push and check "Deleted Items". Note that doing this will result in increased data usage and reduced battery life.
    If I haven't described the situation tell me what assumptions I made that are incorrect.

  • HT3748 My exchange email account works in iPhone but it does not work in mac, how do i solve it?

    I've tried several times to add my work exchange email account on macBook Pro but it cant connect to the server. It works fine on my iPhone. Is there any solution to this problem?

    Are you connecting to Exchange 2003? If yes, Mail requires Exchange 2007 and higher. Your iPhone can connect but not Mail. You would have to setup as POP in Mail. Microsoft Entourage 2008 connects to Exchange 2003. It's old End of Life software so it will receive no further updates.
    If you are using one of the newer versions of Exchange you might need to turn off AutoDiscover settings. This link has directions for Microsoft Outlook:
    http://www.officeformachelp.com/outlook/exchange/autodiscover/
    See this link for help with Mail:
    **(Fair disclosure: OfficeforMacHelp is my site. I may receive some form of compensation, financial or otherwise, from my recommendation or link.)

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