Issues with my recent purchase of Dell Inspiron 15 3000 - 3543

re: Inspiron 15 3000 Series, Windows 7 Professional English 64bit (includes Windows 8.1 Pro 64bit License and Media)
Had it for a few days, main issues:
1. really bad wireless connections (compare to my concern #2 this is still bearable)
2. when I am away from my laptop for maybe 20 mins or longer, it would freeze and no matter what you do, it would not respond. I had to shut it off by long pressing the power button. My laptop battery setting is screen never off on battery. (not power saver so it should not go to sleep, even it went to sleep..it should wake up at some point doesn't it!! =0=).
Called dell tech support, they asked me to run a test and found out hardware were all ok. 
Do you think i should return this? If so, please recommend another model. I need it for basic daily usage, I need to purchase from dell website as I have a $250 e-gift card. so any price as close to $250 would be great.
Thank you !!!

A system failing to resume from sleep is a fairly common problem and unfortunately can be caused by any number of issues, and unlikely to be related to speedstep. Other than the poor performance issues already mentioned, this doesn't sound like an issue specific to the 3543.
While the call is out for the system to go to sleep all working processes are supposed to be stopped before the system is fully "asleep"  All it can take for one process to be running and not shut down correctly to cause the system not to recover from sleep.
Since it sounds like this is random that can make it even more difficult to track down the cause.  One thing to consider is what the system may have been doing prior to being placed to sleep.  If a specific program or device was being used just prior to the system going to sleep every time that you noticed that the system wont wake, there is a good chance that program is the problem.  Can you think of any common denominator, any specific program that you had running just prior to the system freezing?
When the problem happens, and you are forced to restart the computer are they any error messages and if so what are they?  If you haven't already I suggest running diagnostics they can possibly detect failing hardware.
Please let me know if you are getting error messages, and if there was any failures while running diagnostics.
TB

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