Issues with new phone order

Well my experience with BT has been through the floor so far. I ordered a new line on 31/07 and the order wne throough fine. I paid what I had to and activated what they wanted. I got an email to say an engineer would visit on 24/08. 3 1/2 weeks seemed like a long time to wait for a visit but I waited patiently for the day to come.
My partner stayed in and waitied for the engineer but no one showed up and no one contacted us to say there was an issue or any kind of delay. I called BT and spoke to someone who said open reach were working on the lines and that we would have to wait until 30/08.
As you can imagine I wasn't happy but I was willing to wait until the end of the month to see if we could get the line installed. I now receive an email saying that an engineer will visit on 01/10. I mean are they serious? Over 2 months after I place the order? This is ridiculous and I have obviously sent in a complaint to BT about this.
I can't believe that BT didn't contact us to tell us the engineer wasn't going to come when it was obvious the agreed date wouldn't be honoured and then they give us a new date over a month later. How busy can they be installing lines in the summer when everyone is away?
Oh and I work for BT.

If you work for BT, then you will know that its Openreach who deal with the external network. They have a large backlog of work at the moment.
BT Retail do not get any priority over other service providers.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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