Issues with Organizational Model in CRM

Question

Hi guys,
           We are implementing CRM 5.0 and I generated Organizational Model in system using Report: CRM_ORGMAN_R3_ORGDATA_GENERATE. This report generated organizational model with no errors. But there is a issue with org model:
In our R/3 system same sales office are assigned to multiple sales area and same salesgroups are assigned to multiple sales office due to this in CRM when the org model generated it only assigned the sales office and sales group to sales org 1000 however sales org 2000 and 3000 left unassigned.
eg:
R/3:
Sales office assigned to
sales area: 1000   10   10 
                       001
                       002
                       003
                 2000   10   10 
                      001
                      002
                      003
And after generation in CRM:
Sales org: 1000
                  sales office: 001
                                    002
                                    003
Sales org:  2000
                   no sales office or sales org assigned.
When I am trying to create it manually then it gives me an error: "attribute_R/3_SA_ORG with value xyx already assigned".
Did anybody faced similar issue?
I even ran the report for to change the org model to enhanced version but it didnt helped.
Please give your suggestions.
Thanks
Ankit

Answer 1

Hi Ankit,
Its common that the sales office are only assigned to the first sales organiz unit in
CRM structure in PPOMA_CRM. The same for the sales groups that are only assigned under the first sales office unit in CRM structure in PPOMA_CRM.
No mather, the important thing is that under Function tab > Sales office tab, for a sales office, the system has all the possible combinations for R/3 sales org, R/3distribution channel and R/3 division.
And the same under Function tab > Sales group tab, for a sales group, that must contain the possible combinations for R/3 sales org, R/3 sales office, R/3distribution channel and R/3 division.
In this way, you have the structure like:
SALESORG1001
   SALESOFFICE 1100
       SALESGROUP 100
   SALESOFFICE 1200
   SALESOFFICE 1300
SALESORG1002
SALESORG1003
But inside SALESOFFICE 1100 details you have something like:
Sales office tab:
R3 sales org | R3 DC | R3 Div
1001              10         01
1002              10         01
1003              10         01
And under Sales Group 100 you have something like:
Sales group tab:
R3 sales org | R3 Sales Office | R3 DC | R3 Div
1001              1100                  10         01
1002              1100                  10         01
1003              1100                  10         01
1001              1200                  10         01
1002              1200                  10         01
1003              1200                  10         01
1001              1300                  10         01
1002              1300                  10         01
1003              1300                  10         01
Hope it helps,
Susana Messias