Issues with PDF displaying fonts on a Mac

When a PDF is exported in Word for some reason the Macs in our office are unable to display a particular font. Instead large black bars are displayed where the typeface should be. No error message is received either during the export or the opening of the doc. The check box to display fonts as bitmaps if they are cannot be embedded is also toggled on. I have never seen this before and am stumped. Please help if you have seen this before or know how to fix it.
Thanks!

Errrmmm, sorry about the misunderstanding. I guess I should of specified better.
The NEC ND-3500AG is an optical drive. Its quite common and cheap nowadays. LaCie rebranded their external version the Lacie d2. It offers DVD/CD/DVD-R/DVDR/DVD-RW/DVDRW/DVD DL/CD-R/CD-RW capabilities.
I stuck it in the optical bay so that I wouldn't have to spend an extra $100 (for a $30 drive) on the Mac Pro when I bought it.

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