Issues with regard to images in mailforms the interaction center

Hi experts,
I'm having issues with the mailforms created in the manager IC role in CRM. When creating mailforms I want to add the logo of our company to the message. Therefore we use the 'insert image' icon. Till that point everything seems fine. However, when this mailform is used receivers receive a red cross where the picture was placed instead of the attached picture.
Thanks in advance,
Paul

Hi Sigrid, thanks for your respons!
In my situation the problem is more related to outbound mails. Creating a mailform in the IC manager part of the IC (including an image) goes well, the picture I add in the bottom part (by clicking the insert image icon) of the mail is viewed correctly. When IC email agents open the mailform to use it as a standard reply, they also see the view including the picture. However, the receipants of our mails get a red cross instead of the picture that was added. Do you have an idea how this can be solved?
Best regards,
Paul

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