Issues with Skype & Viber only when connected to m...

Hi there,
I am having serious connection issues on Skype and Viber and can't seem to work out why. Here is my setup:
-I am using a Macbook Air and iPhone 5, both of which were bought in the last year and both of which are completely up to date in terms of software
-On my Macbook Air, I am using the Skype application and Skype through Facebook
-On my iPhone 5, I am using the Skype application, Skype through Facebook and Viber
-On all of these applications, I am connected to BT Infinity with a download speed of 69.5Mb and an upload speed of 17Mb
Despite all of this, I have extremely bad connection on all combinations of device and application. It is not a problem with the two devices as they both work significantly better on other wifi connections. For example, my Dad's broadband is less than 10Mb in terms of download speed and has a terrible router but my iPhone can use Skype almost perfectly. Even on 3G I can call people on Viber through my phone and it's fine. It is also not a problem with the people I am speaking to as they experience no problems with the other people they use Skype or Viber with.
From all of this, I have concluded that it must be my BT connection but my general browsing is largely fine (not perfect) and, having spoken to BT support, it has been confirmed that my connection is officially working as it should be. 
So I am completely stumped and extremely frustrated. I need to be able to use Skype and Viber as I have close family and friends living abroad and my conversations with them are spoilt by this issue.
Please could someone give me some advice as I have run out of ideas!
Cheers,
Rich

You shouldn't need to but if you want to try "forgetting" it on your devices then restart the device and remake the connection it might help. Have you tried connecting your mac by Ethernet to see how it performs.
When you first turned off Smart Set Up you said it seemed to be working. Is the slow down time specific? Have you tried a speed test when you get the poor connection. Disconnect from Skype or Viber and run a speed test.
http://speedtest.btwholesale.com/
You could try turning off "Smart Wireless". Download a Wifi Analyser app for you smartphone or use the free version of inSSider from forum member Keith Beddoe's website here. Sorry it's Windows only.  
http://forumhelp.dyndns.info/software/insidder.zip
It will show you the wireless channels and which one your Homehub is on. You want to find the channel with the least congestion, ie. least number of users. Once you have that you need to change your homehub onto that channel.
See link how to change channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094
Another thing to try is Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the connection and then restart the device and log onto both. The device should then automatically switch to the strongest signal.
You'll need to connect your other devices that can use both frequencies to both SSids if you want them to be able to use both/either frequencies.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

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