Issues with Zen Xtra (30GB) PlaysForSure firmw

Apologies if this subject has been covered, but I haven't found any coverage of the particular problems I have with the firmware upgrade (2.0.03).
My main beef is to do with the compatibility with the firmware upgrade and Creative MediaSource. Before I installed the firmware upgrade, along with the drivers and necessary software updates, I was extremely happy with the way MediaSource worked with my Zen Xtra. When I wanted to listen to music through my computer (often), I would simply plug in my player, and using MediaSource, I could navigate through my player's library with ease. It meant it wasn't necessary for me to store music on my computer's hard dri've. Now, while it is still possible to listen to the music on my player using MediaSource, the music library window doesn't feature the Artist/Album/Genre windows for easy navigation (Added to this, due to the way I backed my music up when installing the new firmware, my music is all in Artist/Album folders, making it even more of a nuisance to use).
I know it is the firmware making it do this, because with my friend's Zen Xtra which doesn't have the firmware upgrade, the old style navigation still applied. As it does with my PC Music Library (a function I don't use).
Also, the firmware seems to have made my player much slower and less responsi've, and (this may just be paranoia) the shuffle mode seems much less effecti've.
I wish I could just go back to the way things were, but of course, I can't, because for some reason Creative have made it impossible to revert to the previous firmware!
Can anyone help?

Sounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.

Similar Messages

Help me for audible with Zen Xtra 30GB

I have a Zen Xtra 30GB. And I already update lastest firmware.
The lastest firmware have support with Audible format 4, But I can not find any file with that.
So I don't know where I can not download these files to try.
Thanks

funnycool,
You can download Audible content at: http://www.audible.com
Cat

Zen Xtra 60gig PlaysForSure firmwa

I've been debating about putting this firmware in but i'm wondering 2 things.
. Will my Xbox 360 recognize my mp3 player?
2. It says that I can lose space and it's noticable in the larger models (I have the 60 gig model). How much space am I going to lose? I mean,I don't want to end up only being able to use like 45 gigs of space,else I would have bought the 40 gig model from the start. How much space do I actually lose by installing this firmware?

I'm just making sure. Because I ended up ripping the same CD in 2 sessions and then it wouldnt show up in the one folder no matter even if I dropped them into the folder with the others AND editing the IDtags correctly. I ended up having to re-encode the files themselves and type all the IDTags in again by hand.
Example: I ripped track -5 of the Clerks Soundtrack. The disc was dirty so I wiped it off and then continued from 6-0. On my player -5 would show up at the Clerks Soundtrack and then 6-0 would show up as ANOTHER folder called Clerks Soundtrack. I had all the tags edited correctly for the Album and they were all inside folder,but the player showed 2 just because I ripped them in 2 different sessions.

Zen xtra 30gb battery issue and question about headpho

frist thing is that my zen xtra 30gb is having a minor problem concerning its battery. when i charge it, the meter doesnt fill up, however when i unplug it, the correct amout on the power meter is there. what can i do about this.
second, im supposed to be getting the sony fontopia ex7 within the next few weeks, what would be the best recommendation for eq settings.
if anyone can help, it would be gladly appreciated.

Whenever you get strange behaviour run a disk cleanup. To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If that doesn't help, you might also want to download and install the latest firmware update from Nomadworld.com downloads. Make sure to follow the instructions on the download page about how to upgrade.
If that doesn't help, then flatten the battery through normal use and recharge it fully before using it again (a full recharge takes at most about 4 hours). Do this a couple of times. Sometimes the indicators get "uneducated" and this is supposed to re-educate them.

NOMAD ZEN XTRA 30GB & WINDOWS VISTA & D/L SOFTWARE ISS

I was hoping someone can please help me out here in Forum Land ?I just bought a new computer with WINDOWS VISTA and my Installation disk is not compatible. I have tried d/l from this site with no luck. It will go to the WIZARD part but won't finish the installation. I need to get the Software on my new puter for my NOMAD ZEN XTRA 30GB MP3 Player.Namely I guess the Creative MediaSource and it's amazing Organizer.Any links or steps in how too would be most appreciated I have emailed the Creative team but I keep get stuck at what to do next. They said something about installing and completing the firmware update, your player will be using the PlaysForSure software, but on the same sentence he/she says "However you will need to do this on an XP system".. and I have Vista so I am totally confused. I also checked out the site he/she suggested about installing this FirmWare and that site says "Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware. All contents in the player will be lost when you install a new firmware"? -- How can I back up when I can't access it's And surely, I don't want to lose my over 2,500 songs ! Yikes... This was under <span class="majorheader">Solution ID # 4789?I am hoping I can get your help out there as I dearly love my MP3 player and want to continue importing songs ?thank you in advance for any advice you can offer me ?cheers Lisa

Hey Lissa,Did you find any solution in your problem because i have the same problem and i dont know what to do.Plz let me know if u downloaded any thing in your Vista Computer. Thanks alotSuzy

Hugely disappointed with zen xtra 30

i bought a creative zen xtra 30gb a few days ago, and its possibly the worst consumer electronics product i've ever purchased.
why, why, why does the unit not recognise directory structure? not only does creative force you to use their massi'vely bloated and slow mediasource software, but you cant actually look at any filenames on the unit. why does it function purely on an id3 database? there is no answer for this.
i have approximately a thousand albums organised well into an appropriate directory tree. but this is all useless. why? because a lot of them have missing/inaccurate id3 tags.
the only answer i've been given is to use id3 tagging software to retag all my music. but why on earth am i being forced to jump through hoops to attain even basic functionality from this device? 99% of the software that does this is hugely buggy and terrible regardless.
i didnt even think to check that the unit supported directories. it never crossed my mind that it would lack this obviously critical feature.
that it uses an id3-based database is fine - however, why deos it not also let you use the unit as an external hard dri've? all the iri'vers have this functionality, and im seriously stunned that this mp3 player lacks this.
this is the worst $400 i've ever spent. the software is vile, and i cant even use the player properly due to its nazi restrictions on id3s.
if there was any chance of me returning this for even 2/3rds of the price i paid, id do that without a second thought.
oh, and the headphone jack is losing its sensitivity, and its been approximately two days. thanks creative.

$400? Is that Canadian or Australian? That can't be US dollars?
The Zen Xtra is an older model. Why didn't you choose a Zen Touch or a Zen Sleek?
If you had read reviews about the player before you bought it, then you would have found out how it works. What store wouldn't allow you to get a refund or exchange within a week? In some US stores there is a 5% charge for returning non defecti've open box items. What country is that which allows retailers to sell items without allowing any returns or exchanges? If you are that unhappy with it and can't return it, you could always sell it on ebay.
Message Edited by JK23 on 08-29-2005 02:05 AM

Zen Xtra 30GB freezes up on

I have a Zen Xtra 30GB that is just about 2 weeks old, and it just froze on me this morning. I mean completely froze, I could not even turn it off, I had to remove the battery to shut it off. What gives?

Could be a number of things. Is it working now? If so, take note of which file it froze on (if you remember) and try playing that again to see if it works. If it hangs again, it could be a problem with that particular file.
Try running the Clean Up in Rescue Mode.
Cat

Zen XTRA 30GB HDD SP

I need the specs of the Zen XTRA 30GB HDD...Brand & Model please...
THANKS!

http://www.creative.com/products/product.asp?category=23&subcategory=24&product=928 8&nav=2

Zen Xtra 60gb (PlaysForSure Firmware 2.10.03) very sl

I updated my Zen Xtra to PlaysForSure Firmware 2.0.03 (on XP SP2, WMP 0) and it became very very slow on transferring data (mp3, avi etc.) from ZEN to PC, i.e. 5 minutes for 500mb.
When I try to download gb file from ZEN, win gives me an error like "no memory enough for this operation". What? PIV .6ghz, 52 ram, 20Gb on hard disk...
I tried to re-install usb 2.0 drivers but nothing happened.
Could you help me or give me new firmware?
Thanks,
Francesco.

Some have reported that reloading the firmware will fix the slowness. Gi've that a try and see if it works for you.
As for the file error that you are getting, download the following 3 hotfixes, esp the last one as it speficially fixes this error. The other 2 I suggest you download them just in case to prevent some errors that may appear.
Windows Media Format 9.5 Runtime:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;8922' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;8922[/url]
DRM performance fix:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;902344' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;902344[/url]
Fix for large data transfers:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;89536' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;89536[/url]

Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
Downloaded and ran PlaysForSure Firmware 2.0.03
It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
Tried Cleanup, Reload OS, Reboot.
Boot v.4 and HW v0.0. Any ideas?

Wow after searching hundreds of documents on this forum I got my firmware updated
!!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

Zen xtra 30gb compatible with xbox36

Hi, it is said on the xbox.xom website that zen xtra are supported on xbox360, but when i plug it in my xbox i get nothing, the xbox does not detect my player. Do I need a special firmware like they say or my player is simply not compatible at all?
I have firmware .20.08 (the file name), when in the player and select ABOUT, it gives me "version .03.02" ...
thanks for helping me

DM is correct, you would need to load the MTP firmware if you want to use the player directly with your Xbox360, otherwise it will not be recognised.
DM wrote:It might require some update, but people on the Xbox forums dont even know how to connect it. It seems that only those players with the PlaysForSure/MTP firmware work.
It requires MTP, but getting it working then is very easy. Just connect the player, and go into the option on the Dashboard (I believe it's called "Play from a music device").
Cat

Nomad Jukebox Zen Xtra 30GB mp3 player - Windows Vista

I no longer have the disc that came with my player and can't seem to find drivers to get my PC to recognize the player. Downloads seem to be for older operating systems maybe because the player is so old. When I try to downlod them I get errors. Not sure if I have the right drivers. Can anyone find them? Model # DAP-HDOO

I'm trying to find a way to make sure my Zen still works if I upgrade my OS to W7 (I've got the 60Gb version). You don't say which OS you are using, but I think it is relevant. Everyone seems to have a problem with Vista, and I've only found one place where they said they can get it to work with W7, using Compatibility Mode.
There is also a lot of stuff about a conflict with Windows Media Player v. I don't know if that was ever resolved, but people were advised to roll WMP back to v0.
Creative have pulled the plug on support for these machines, although you can still get the latest firmware from there. I'm reluctant to try it in case my machine crashes halfway through.
This is the text of the posting I found about W7. Good luck!
Creative Zen Xtra
Microsoft have certainly made the compatibility mode powerful in Windows 7!
I could only get basic use from my Zen Xtra in Vista, using Real Media Player
to play tracks from the Zen Xtra, but in Windows 7 it works flawlessly.
Basically the driver for the Zen Xtra is incompatible with Windows 7. However,
if you download the XP driver and right click the installation file and select
the Troubleshoot Compatibility heading and use the recommended settings to
install the driver, then install the Creative Mediascource 5 for Vista, then
the plugin for the Zen Xtra for Mediascource (both install without compatibility
mode), you will get a warning that the driver is incompatible but ignore this and
restart the computer. I then started Mediascource software, noticed the Zen
Xtra listed, clicked on 'Playlist', and it loaded, no problem! Playback, no
problems, transfer to player, no problems!
I am NOT using the 'Play 4 Sure' firmware update either!
Also for those with the Audigy 2 or 4 sound cards, Creative have issued a
beta driver for Windows 7, I am using this without the previous distortion
that the default Windows driver gives. Everything is cool! This was my main
reason for not replacing XP as my main OS.

Current issues with zen vision m softw

feel free to add to this message. all issues current as of -30-07 if i have added these in some error or you know the solution, not a workaround, i'd be delighted to be wrong.
there is a security issue wherein there is a critical error when you plug in the player
search function will cause a system wide lock up
when converting videos, if you check the box to have them automatically sent to your player, it will be sent to an inaccessible root directory
when syncing with windows media player , your music files will be renamed and sent to a directory inconsistent with all other files, however, it will be accessible on player
use of creative media explorer will cause a system wide security error and then a system lockup, or simply fail to function at all
when renaming files individually, files will be reorganized upon finishing a single file, making it difficult to renavigate to all other files of similar artist or genre
there is currently no convenient way to play your music while connected to pc, you must select all tracks you plan to play and drag them into now playing. this has a limited selection set, so constant play cannot be executed in one drag
there is currently no copy/paste support
there is no explorer support within the player itself, any movement of files must be moved to computer, deleted, moved from computer, deleted from computer.
album art is not visible within creative organizer, nor can it be manipulated from this program, but the folder is still in the explorer tree
pictures can not be viewed from creative organizer, only their file name
there is currently no support to manually enter a new contact or task
there is currently no support to edit all aspects of a file at once, only one field can be edited before it is again reorganized
clicking the music subtree on media organizer can take between 0-25 seconds before it displays, when it doesn't permanently lockup

i used to use Creative media source 3 for transfering stuff to and from my Zen xtra, ripping music CDs to mp3 and managing playlists.
as for the updated Media source5, i now use windows media player for all the music related stuff, and drag and drop for all pictures and video.

Help with Zen Xtra not connect

Hi,
I have read all of the FAQs and posts reguarding this problem and I just can't seem to get this to work. I have a Creative Labs Nomad Jukebox Zen Xtra 40GB mp3 player. I downloaded and installed the playsforsure firmware yesterday so the mp3 player would be compatible with my Xbox 360. I moved all of my songs from the player to the Creative Mediasource PC music library before the install (sadly, I lost all of the music the Zen cam with). Well, after I installed this firmware, and I plug the Zen Xtra into the computer with the USB cable, it doesn't register that it is connected. For example, when I open the Creative Mediasource PC music library it doesnt have the Zen Xtra listed like it used to, so I cannot put any files back onto the mp3 player, also the Nomad explorer has the Zen listed as "not connected" and same with the Zen Xtra Media Explorer. I then downloaded a new playsforsure plugin for Creative media source and the most updated driver. Still noting... I tried going into device manager, it recognizes the portable media device without any problem, so its not the USB or the computer, its that its not connecting with Creative Media Source, Nomad Explorer or Zen Xtra Media Explorer. I clicked the driver, followed all those steps that were listed in one of the posts on this forum and installed the MTP device. It actually connected this time and I started moving my music back onto the player. Well, I accidently "x'ed" out the program and I went to Creative Media Source again but its not registering the device again. I retried instaling the MTP device again and it didn't work this time. I restarted the computer and tried again but I cannot get this Zen connected anymore. I have never, ever had a problem like this before with my Zen until I got this firmware. Please, if anyone knows what I am doing wrong, please help. Thanks.
--Frank

I believe you are not holding it down long enough----- I think in the manual it says to hold it down until rescue mode comes up..... it took a long tome for mine to come up when i did it
If holding it longer doesnt help, thats all i got

Got my Zen XTRA 30GB replacement today - a Rhomba 256

Yihaa!
That is just wonderful. After having waited two weeks for my SECOND replacement Zen XTRA I recieve the worst player Creative has ever shipped - a Rhomba 256MB... I am so happy!
Is there no way of getting compensated for stuff like this? Cat?

I have been on the phone with a guy on the Swedish support team - they are sending out a new 30GB XTRA for NEXT week. I will have to wait another week! Arrgh! This is not standable - how can a company do this?
Is there anyway of being compensated, do you think? I mean ? months of the total ownership time, I have actually not had my player!

Issues with Zen Xtra (30GB) PlaysForSure firmw

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