IStore Movie Rental Problem

I rented a movie from iStore, it deducted the $ from my balance, then appeared to download - when I hit Play it gave me an "unknown error -42110" Help please.

A friend of mine has the exact same problem, but on a Mac. He can download and play music and TV shows from the iTunes Store, but when he completes a movie rental download, he gets no sound/image at all. Apple simply told him to uninstall iTunes and QuickTime altogether and reinstall them. He chose a refund instead because he did not want to risk thrashing his iTunes library in the process simply to watch a movie.
He used to be able to watch movie rentals before but was unable with the last two rentals over the last month or so.
He is on a MacBook 13" Aluminum (late 2008), Snow Leopard 10.6.3, iTunes 9.1.1, QuickTime X (10.0) and 7.6.6.
Anyone with the same problem on a Mac who found a valid solution?

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IPhone movie rental problems

I rented a movie on my iPhone yesterday. This morning I connected my iPhone to my laptop and it synced with iTunes. When I did that it automatically removed the movie rental from my iPhone and has added it to 'Movies' (not rented movies) in iTunes. However, it will neither play in iTunes nor let me transfer it to the iPhone.
Suggestions? Anyone else have this issue?

I have the same problem and I am pretty steamed about it right now.
Movie can't be moved back to the iPhone.
Movie can't be played on the mac.
It's essentially in limbo. This is the second time today that DRM in one form or another has hosed me. I just want to watch my rented movie that I paid for!

Movie Rental Problems

Can't get movie rentals. I have just updated both my Apple TV software and itunes and still can't find where to book movie rentals. On my Apple TV in the 'Movie' section there are only 2 choices, Trailers and My Movies and when I check on my itunes on my mac under itunes store I can't find movies to rent on here either. I live in the UK, what is the problem and how can it be fixed. (p.s. the only movies on my itunes store is short films (itunes v 7.6.1)

UK does not have movie rentals.
only US itunes store has rentals.

IPad Gen 1 Movie Rental problems

When I try to rent a movie from my iPad Gen 1, the rent and purchase icon are not lit up, and will therefore not allow me to rent or purchase. When I go to iTunes through my PC, the icons are fine, and I can rent it. But I haven't been able to transfer from my PC to the iPad, so that's not going to work. Are some movies unavailable to download to an iPad Gen 1?

This article indicates your iPad should be able to view all your rentals:
iTunes Store: Movie rental frequently asked questions (FAQ)
So the issue is likely with either your Apple ID not being the same on your iPad as it is on your PC's iTunes, or your not having the most current software (iOS 5.1.1 on your iPad, and iTunes 11.0.4 on your computer).

HT1725 Movie Rental Problem

I have rented a movie from my 5th generation iPod and my internet got turned off during the download, now the movie will not download. In my rental movies the rental is shown as being grey'd out. When I try opening it there is a prompt "You have already rented this but it has not been downloaded - Go to downloads to manage your downloads", but when I do the rental is not showing up at all. It becomes an endless loop and I am very frustrated! Any help would be appreciated?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Movie rental problem

Hi,
I just rented a movie from the iTunes Store and after it downloaded I hit play and the movie won't start. It freezes at 0:00. I tried hitting play again and it does the same thing over and over again: connects to the iTunes Store and then it acts like it's about to start but it doesn't. I tried quitting iTunes and trying again but the problem persists.
Can anyone tell me what is wrong?

this happened to me also. when you download them, make sure it is done downloading. let me explain my situation:
one day in the summer, i rented a movie and i started watching it after i thought it was done. in the middle of the show, it froze and started over! i was very confused and contacted apple through the support program and then they made an appointment for me over the phone. during the conversation, the lady told me to go on itunes>downloading and click on it. at the bottom of the screen (i think) it says "start downloading" or "pause downloading".
afterwards, they gave me another 24 hours to watch my show . i was very satisfied!
when the movie is fully downloaded, the downloading bar goes away!
i hope this helps. tell apple support about it and im sure they will take care for you!
good luck!!!!

HT1657 Movie Rental Problems

I have rented a movie (monsters univeristy tonight)...we started to watch, it then accidenlty hit the menu button instead of pause. Now it will not allow us to watch it...says it is downloading and i have purchased and go to settings/itunes/rental to download. I select but the apple icon is not downloading anything.
We have turned off apple TV etc...but no luck with getting the movie back.

Hello hooliagoolia
If you were unable to watch your rental, then report the issue to the iTunes Store. Because of the time constraints on rentals, you are probably outside of the period to get it back.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

HT1933 Movie rental problem

Hi, I rented 2 movies. They are in the films app but are greyed out. Also under the rental section is a movie I watched weeks ago but still there.
When I try to re rent I get a message, you have already rented this film but it has not downloaded, please check your downloads.
In the iTunes Store app, the download option is not visible.
Thanks in advance for any help.

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple. You don't get a refund for not liking a film.

IPad air and deleting movie rental problems

Hi everyone, new to the forums so I'm sorry if I've posted in the wrong section... I recently rented two films from iTunes, which I now want to delete but I can't work out how to do so? I am able to delete films I've purchased but I can find no way or option to delete rentals. I've tried via my iPad and also via iTunes on my laptop.. Surely I'm being a total idiot and doing something wrong lol?
I'd be really grateful if someone could tell me how I solve this?
Many Thanks in advance

They're definately there, I'm looking at them right now, taking up space on my iPad.. There's just no option to delete them

IPhone Movie Rental problem on iPhone 4

So I rented the HD version of Avatar ($4.99) and it just won't download to my iPhone. When I "tap to retry," it just takes me back to "Download error, Tap to retry" message again. Also, I have perfect wifi going on in my house. Anyone have any ideas or solutions?

I'm anxious for a solution as well. I have tried all kinds of "tricks" (which there shouldn't have to be any at this point) suggested here for other models of iPhone, I've tried transferring to iTunes then back again, deleting files off iPhone and trying downloads again, etc. There is no pause button that comes up for me to hit (as suggested in another thread), either. I am afraid that because I was only given the option on my iPhone to rent HD movies that I will lose them because they are not able to be transferred to iTunes. It is too bad the iTunes store doesn't give you the automatic option to rent either HD or standard when you buy it. And the HD icon is faint gray on the right of the screen so you do not see it on a tiny little phone screen. I think I've just wasted $15 bucks.

HT1390 Report problem with movie rental

I rented the movie "Hunger Games". After the download had completely finished I wanted to watch the movie in iTunes and had trouble, the sound was on and off, the picture sometimes blurry and interrupted.
How can I report a problem in movie rentals?

Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Some movie rentals i can transfer from ipad but most not! Whats the problem? They are all SD.

Some movie rentals i can transfer from ipad but most not! Whats the problem? They are all SD. Some are watched others not. It just seems to be a fluke sometimes that they show up in the rented movies when i sync. And bought movies I always have to manually transfer to my computer!

How did you rent them ? From http://support.apple.com/kb/HT1657 :
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.

Does anyone have problems with iTunes movie rentals freezing in the middle of the movie?

Does anyone have problems with iTunes movie rentals freezing in the middle of the movie, requiring a force quit, which causes your rental to disappear? This has happened multiple times to me recently. Last time Apple didn't refund my money after reporting the problem. I have been using iTunes for many years but am about to give up.

Correction: I was refunded for the previous movie freeze.

Problems downloading and watching first movie rental from iTunes

I wanted to try renting a movie through iTunes tonight and it has been constant problems on my Windows 7 64-but PC home theater PC with iTunes 10.5. I was going to rent it through Amazon Video on Demand, but they didn't offer the movie in HD on a PC (I would need a Ruku box, Tivo or Blu Ray player to get Amazon Video in HD). I have used Amazon SD and Netflix HD streaming on the PC with no issues, so it is not normal to have problems streaming video with this PC or the internet connection here.
The iTunes download was indicating it will take 2 hours and I let it buffer about 30 minutes on my 15Mb connection. Over 1 gig is cached.
I can only play the movie a few minutes at a time before the movie playback and download both stop with unknown error -39 and I have to manually resume the download every few minutes and restart the movie or else iTunes freezes completely and I have to kill it and restart it and I have also rebooted the PC.
The 24 hour rental countdown has already started since I have already attempted to start watching the movie and it doesn't look like I'm even going to have time to finish watching the movie now. Every time iTunes crashes and I relaunch it, I now have to re-enter my iTunes password just to get into iTunes.
This has been a complete nightmare and waste of time and waste of the $4.99 rental fee.
Are there any fixes to these issues?

I waited for the download to complete and now when I play the movie there is no sound!!
The movie had sound before even though I could only play a few minutes of the movie at a time.
I have sound everywhere else on the PC including the music in iTunes. Only the movie playback has no sound.
I have tried rebooting, reinstalling iTunes and I even installed Quicktime because an old thread about iTunes movie rentals playing with no sound suggested installing Quicktime separately, but it has not helped.
This is a very poor experience renting movies through iTunes.
I can't find a way to subscrive to answere to this question without subscribing to email alerts fot every post in this forum.

HT3209 Movie Rental download problem

I am trying to download a movie rental and I get this pop up that says "The URL "____________" can not be found on the server." What does this mean?
Thanks,
Justin

I actually figured it out after all! All I had to do was go back to the movie, select the rental button, iTunes recognized that I had already rented this movie but that it wasn't downloaded completely. It then made the download button visible and "voila" it restarted the download!

IStore Movie Rental Problem

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