Istore wont work because of address?

Comments: This is the email that I sent to apple support. There reply was that they don't deal with these issues. They refered me here and gave me the support 800 number that I had called before I emailed. The 800 number just refers to the email. Not only is the product not working, but neither is the tec support. Please help! My son's birthday has come and gone at this point. I've got a very disapointed kid on my hands.
I am very upset. We bought a shuffle and card for my 10 yr old birthday, he has been Waiting ALL DAY while I try to get this stupid thing to download a song for him. It has me in some sort of a crazy making loop telling me that my perfectly good US address is not valid!!! It's been valid for over 30 years!!!!! He is crying now. Thanks a lot Apple.
I've tried the exact address listed on my bank statement as it suggests as well as the address listed on our tax bill!!
Also, I don't want to have to have my credit card info in this account, but it wouldn't let me set it up any other way, even though we PRE PAID for this music that he wasn't able to access on his birthday.
having a 800 number to call would have been nice. Please consider crediting him a bunch of songs and please fix this asap!!!!!!!!!!!!!!
A VERY disapointed customer,

many thanks. That's got another possibility ruled out.
Checking again. When you did your iTunes reinstall, was it a complete iTunes uninstall/reinstall as per the instructions from the following documents?
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
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              >>> > > Eytan
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