ISU service contract issue...(Dates)

Hello guys;
I'm not really familiar with this kind of things but lets see if you can help me somehow.
Why when i try to create an ISU Service contract through the CRMD_BUS2000112 i can not maintain dates? Where can i maintain those for this kind of contract?
I hope you can help me...
Regards
Fabio

Hi Fabio,
You can assign below standard date profile
CONT002 Date Profile for Service Contracts
To your transaction type ISU0 Service Contract ISU
IMG Path SPRO >CRM> Transactions --> Basic settings
--> Define Transaction types.
I hope this will solve your problem
Reward points if it helps.
Regards,
Madhu

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To update service contract Item data

Hi Experts,
I have to create the new Item number in the customer contract, for that I am using the FM 'BAPI_CUSTOMERCONTRACT_CHANGE'.
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Thnx,
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Hi Edit,
Thanks for the reply.
Yes, i wanted to do status update in bulk for service contracts in CRM system.
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Action in a ISU Service Contract

Hello experts;
As a requirements i had to find a way to automatically renew a contract when the contract owner didn't react before 30 days in advance the contract planned end date. To accomplish that i created an action on Item level that triggers a Badi which gets the job done. So far so good. I just have an issue...How do i update the already existing contracts? My customizing works on new contracts: the contract is created the action is immediately scheduled and a job either runs or not the action according to the fulfilling of the starting condition. But how do i schedule the very same action on already existing contracts?
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Thank you in advance for the answers.

In my previous project we have derived like this:
it was identified for the automated identifying of customer CRM Contracts up for renewal and the generation of a list of customers due for contract renewal.
The running of this enhancement would be on an add hoc on demand basis as required by the business.
The primary purpose of this development is to identify the CRM market contracts that are up for renewal based on certain criteria defined and Re-Contract those Contract items on the date of expiry, unless the business has specified otherwise.
Using the CRM Contracts that are due to expire Campaign Activities would need to be created of type u201CRe-Contractingu201D for each CRM Contract that is due to expire. This would allow the business to monitor these campaign activities and use them as a base for correspondence with the customer. Also these campaign activities could be used for reporting purposes.
The scope of this development would be divided into 2 programs:
Program 1
Program to identify the CRM Market Contracts that are up for renewal.
Program 2
From the list of CRM Market contracts identified in Program 1, recontract all contracts automatically on the date of Contract expiry. IE this program would run in batch on a daily basis to recontract CRM Contracts that are due to expire on the date of expiry.
This program would be run on an add hoc on demand basis as required by the business. The selection screen would specify the following input criteria:
u2022     Planned Contract End : From Date
u2022     Planned Contract End : To Date
u2022     State
u2022     Business Partner Type
In addition, the screen will have the following field that should be input by the user. Note that this campaign ID and Campaign Element ID entered will be the manually created campaign record in CRM for assignment to the resulting activity record and is not a selection criteria.
u2022     Campaign ID
u2022     Campaign Element ID
This program would be run as required by the business for selecting CRM Contract records that are due to expire. The u201CFrom Dateu201D and u201CTo Dateu201D specify the Expiry date range that the business wishes to extract CRM Contract records, the date criteria could also point to a time period in the past. It is a requirement that the Campaign and Campaign Element required for Re-Contracting be already created before this program is executed. The Campaign created by the relevant team would be used here upon execution of this program.
Program 1 should be called by a Z transaction code u2013 This transaction should be restricted to users through SAP security profiles.
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CSI_ITEM_INSTANCES table has record for a particluar instance id, but there is no corresponding record in the CSI_II_RELATIONSHIPS table for the particlar subject_id
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Or is there any other way ?
Please Help.
Thanks!

CSI_II_RELATIONSHIPS table contains item instance relationships. If there's no relationship, there won't be any data in CSI_II_RELATIONSHIPS . For example, if an item instance is a part of a configuration, CSI_II_RELATIONSHIPS table will contain instance_id of the parent item instance. You can click on View Configuration on the IB form and see if the instance you're looking at is a part of configuration. If the item is at lowest level in configuration, you can click on Show Parent.
Hope this helps.
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Service contract ITEM extractor

Hello,
I found the following extractors:
0CRM_SRV_CONTRACT_H: CRM Service - Contract Header Data
0CRM_SALES_CONTR_I: Sales Contract Item
The first one gives the SERVICE contract header data, whereas the second one gives the SALES contract item data.
Now, I'm a little bit confused: Should there not be a Service contract item data extractor and a Sales contract header extractor as well?
Are the service and sales contract in fact the same techincally?
Regards,
Rikard

HI Rikard,
the datasource 0CRM_SALES_CONTR_I also provices Service Contract items , you can check the standard DSO
0CRM_CNT1 - Service Contracts (Item Data) which gets data from 0CRM_SALES_CONTR_I ,
Note that 0CRM_CNT2 - Sales Contracts (Quantity and Value) also gets the data from the same datasource
You check the ABAP logic in the start rotuine for both DSO s to understand how the data is differentiated using the
Object type
But there is no seperate datasource for Sales Contract header
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Issue While Terminating a Service Contract with future date

Hi CRM Gurus,
We are in Oracle EBusiness Suite version R12 (12.1.3) and implementing service contracts for a client.
Please help us with the following issue that we are facing while terminating a service contract line with future date (end of the month).
Example :
A Contract 123 with 10 months of duration (Start Date:01-JUL-2013 and End Date: 30-APR-2014) has a service line 1.0 with unit price as $50 for a period of 10 months .The billing schedule is set for 10 months with each month for $50.
The create main billing is run for the month of Jul 2013 and Aug 2013 and is sent to AR.Now we want to terminate the contract line with 30-Sep-2013 as termination date without any credit back to the customer so that we want to charge for month of Sep as well for $50.
When we give 30-Sep-2013 as termination date and terminate the line, the billing schedule refreshes with $50 for Jul1-Jul 31 and $50 for Aug1-Aug31 and $48.39 for Sep1-Sep 29 instead of 30-Sep which is the termination date that we see on the line.
The requirement is that we want to have the billing for $50 even for the month of Sep,but the system only calculates for $48.39(which is 1 day minus) for the month of Sep. When we give Oct 1 as termination date ,then we get the schedule dates and amounts correctly i.e. 01-Sep to 30-Sep for $50.
How do we achieve to bill for $50 when we put 30-Sep-2013 as termination date ? I see that the regular termination process does not consider timestamp while providing the termination date.
Is this a bug or is there a patch for this or is there a workaround for this other than providing 01-Oct as termination date ?Please help.
Regards,
Sandeep Gorla

Update the Ar Interface Table with value 50$ for that record, before the Invoice gets created.

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Could anyone tell me how to turn off trace for Service Contracts Order Capture Integration (OKSOCINT) program? Trace is not enabled at conc. program level or user level, but the program still generates large trace files. It is scheduled to run every hour. I could not find anything on metalink regarding this. We're on 11.5.9 version of Apps. Any help is appreciated.
TIA,
Alka

Sorry Nagamohan, I got sidetracked by other issues and could not reply. Here's the beginning part of the trace file that shows the concurrent program name (see the name in bold):
Dump file /PRD1/code/oracle/11.5.9/prd1db/10.2.0/admin/PRD1_oprddb/udump/prd1_ora_29363.trc
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production
With the Partitioning, OLAP and Data Mining options
ORACLE_HOME = /PRD1/code/oracle/11.5.9/prd1db/10.2.0
System name: HP-UX
Node name: oprddb1
Release: B.11.11
Version: U
Machine: 9000/800
Instance name: PRD1
Redo thread mounted by this instance: 1
Oracle process number: 120
Unix process pid: 29363, image: oracle@oprddb1
*** 2009-04-09 10:01:03.120
*** ACTION NAME:(Concurrent Request) 2009-04-09 10:01:03.119
*** MODULE NAME:(OKSOCINT) 2009-04-09 10:01:03.119
*** SERVICE NAME:(PRD1) 2009-04-09 10:01:03.119
*** SESSION ID:(1077.23949) 2009-04-09 10:01:03.119
=====================
Regards,
Alka

Issue in using custom discount condition type in pricing agreement at Service Contract line item level

Hello
We are facing an issue while using a Z discount condition type in price agreement at service contract line item level.
A Z Condition type has been created in ECC and assigned to the pricing procedure. This pricing procedure is downloaded in CRM and determined in the service contract.
A condition maintenance group using this Z condition type is created in CRM and assigned to service contract item category.
Condition records are created in CRM for this condition type/condition maintenance group for specific products along with sales org and discount percentage.
But when the price agreement(using this condition type) is used at the item level of a service contract, the system throws errors (related to product/unit of measure and sales org, even though no issues seem to be there)and thus the price agreement is not allowed to be used.
If anyone has worked on such kind of scenario, please get in touch, I will share more details for the same.
Regards
Ankit Arora

Dear Ankit,
Once the pricing procedure is downloaded, please maintain the document pricing procedure at service contract header level, and maintain the customer pricing procedure at business partner sales area billing data.
In spro, maintain the pricing procedure for the combination of sales area, document pricing procedure, customer pricing procedure.
Please crosscheck whether the condition table is active or not.
Regards,
Maddy

Updating service contract line item's end date

Hi,
I am trying to extend the end date on a line item in a service contract via the DI and it is giving me the following error: 'Item's end date cannot be greater than contract's end date' and I don't understand why.
I retrieve the service contract object, change the header end date then find the line item I need, update it with the same end date and then issue call the SC update method. Here's my code:
    Try
             SC.Lines.SetCurrentLine(SerialNbrLineNumber)
             NewStartDate = LineEndDate
             'calculate new end date & extend service contract
             NewEndDate = NewStartDate.AddYears(Warranty_Duration)
            'never make the contract end date earlier than it had been
            SC.EndDate = IIf(NewEndDate > SC.EndDate, _
                                                         NewEndDate, _
                                                         SC.EndDate)
            'update service contract detail with new end date
             If NewEndDate > LineEndDate Then
                 SC.Lines.EndDate = NewEndDate
             End If
             If SC.Update() <> 0 Then
                rs.RtnCode = -1
                rs.RtnMessage = B1Comp.GetLastErrorDescription()
             End If
I did see something in the di help that mentions that B1 calcs an end date based on the "duration of coverage" field but I don't think I could use that because I might only change the end date for one line item.
BTW I can do this in the application with no problem.
Thanks in advance for any assistance.

Known B1 bug. Should have checked support first. More info on note # 1026540

Middleware Replication-ISU Installation Facts into CRM Service Contract

Hi All,
I would like to share an update which I have followed for one of my implementation project.
Following document will help you, if you want to replicate some of the data from ISU to CRM Service contract custom fields, which is not the standard replication practice.
[Middleware Replication-ISU Installation Facts into CRM Service Contract|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30e51278-00f0-2d10-89a9-ee3d76447650]
Appreciate your feedback.
Cheers,
Suraj

Hi Fritz,
As requested following are the code samples-
For ISU System BAdI "ECRM_CRM_DOWNLOAD" as below:
X_CONTRACTPOS               TYPE ECRM_CRMCONTRACT_DATA_POS          Item Data (Enhanced)
XY_CONTRACTPOS               TYPE ECRM_CRMCONTRACTPOS          Transfer Structure: Contract Status from CRM to IS-U
XY_CONTRACTPOSX               TYPE ECRM_CRMCONTRACTPOSX          Transfer Structure: Contract Status from CRM to IS-U
TXY_CONTRACTCONF          TYPE ECRM_CRMCONTRACTCONF_TAB          Configuration Container
TXY_CONTRACT_STATUS_DATES     TYPE ECRM_CRMCONTRACT_STATUS_DAT_T     Status and Date Tab
METHOD if_ex_ecrm_crm_download~crm_download_fill_data_new.
*...Local data declaration
DATA : l_c_string1      TYPE string1,
         ls_contractconf TYPE ecrm_crmcontractconf.
IF x_contractpos-partner       IS NOT INITIAL AND
     x_contractpos-everh-anlage IS NOT INITIAL.
    SELECT SINGLE string1
                             FROM ettifn
                             INTO l_c_string1
                             WHERE anlage = x_contractpos-everh-anlage.
    IF sy-subrc EQ 0.
      MOVE : x_contractpos-partner            TO ls_contractconf-partner,
             x_contractpos-everh-contractpos TO ls_contractconf-ref_guid,
             'OPERAND'                        TO ls_contractconf-attr_name,
             l_c_string1                      TO ls_contractconf-value.
      CALL METHOD me->fill_container
        EXPORTING
          ip_contractconf = ls_contractconf
          ip_value        = ls_contractconf-value
          ip_name         = 'Operand'
        CHANGING
          li_contractconf = txy_contractconf.
    ENDIF.
ENDIF.
ENDMETHOD.
VALUE( IP_CONTRACTCONF )     TYPE ECRM_CRMCONTRACTCONF     Configuration Container
VALUE( IP_VALUE )          TYPE TEXT70               Error message text - long text of the error
VALUE( IP_NAME )          TYPE CU_CHARC               Characteristic Name
VALUE( LI_CONTRACTCONF )     TYPE ECRM_CRMCONTRACTCONF_TAB     Configuration Container
METHOD fill_container.
DATA : l_c_contractconf TYPE ecrm_crmcontractconf.
FIELD-SYMBOLS : <contractconf> TYPE ecrm_crmcontractconf.
l_c_contractconf = ip_contractconf.
READ TABLE li_contractconf ASSIGNING <contractconf> WITH KEY ref_guid = ip_contractconf-ref_guid
       attr_name = ip_name.
IF sy-subrc EQ 0.
    <contractconf>-value = ip_value.
ELSE.
    l_c_contractconf-value = ip_value.
    l_c_contractconf-attr_name = ip_name.
    INSERT l_c_contractconf INTO TABLE li_contractconf.
ENDIF.
ENDMETHOD.
For CRM system BAdI "ECRM_DOWNLOAD" as below:
IP_MTR_TYPE     TYPE /NPC/MTRTYPE          Meter Type
IP_REF_GUID     TYPE CRMT_OBJECT_GUID          GUID of a CRM Order Object
CP_CS_TRANS_MSG     TYPE BAD_BUS_TRANSN_MESSAGE     Transaction Messaging BDoc
METHOD fill_container.
DATA:           li_flds_upt_orderadm_i TYPE TABLE OF smog_sfldn.
FIELD-SYMBOLS : <orderadm_i>           TYPE bad_orderadm_i_mess.
READ TABLE cp_cs_trans_msg-orderadm_i ASSIGNING <orderadm_i> WITH KEY guid = ip_ref_guid.
IF sy-subrc EQ 0.
    APPEND 'ZZ_METER_TYPE'    TO li_flds_upt_orderadm_i.
    CALL FUNCTION 'SMO_SNDBITS_SETX'
      EXPORTING
        structurename       = 'BAD_ORDERADM_I_MESS'
        ddic                = 'X'
      TABLES
        sfields             = li_flds_upt_orderadm_i
      CHANGING
        sndbits             = <orderadm_i>-sendbits
      EXCEPTIONS
        structure_not_found = 1
        wrong_fieldname     = 2
        OTHERS              = 3.
    <orderadm_i>-zz_meter_type = ip_mtr_type.
ENDIF.
IS_CONTRACT_DATA     TYPE ECRM_ISU_CONTRACT_DATA2
CS_BUS_TRANS_MSG     TYPE BAD_BUS_TRANSN_MESSAGE     Transaction Messaging Business Document
METHOD if_ex_ecrm_download~ecrm_download_fill_data.
DATA :   ls_contractconf TYPE ecrm_isu_contractconf2,
           ls_orderadm_i    TYPE bad_orderadm_i_mess.
LOOP AT is_contract_data-t_contractconf INTO ls_contractconf.
    READ TABLE cs_bus_trans_msg-orderadm_i INTO ls_orderadm_i WITH KEY guid = ls_contractconf-ref_guid.
    IF sy-subrc EQ 0.
      MOVE : ls_contractconf-value TO ls_orderadm_i-zz_meter_type.
      CALL METHOD me->fill_container
        EXPORTING
          ip_mtr_type         = ls_orderadm_i-zz_meter_type
          ip_ref_guid         = ls_orderadm_i-guid
        CHANGING
          cp_cs_trans_msg     = cs_bus_trans_msg.
    ENDIF.
ENDLOOP.
ENDMETHOD.
ENDMETHOD.
Cheers,
Suraj

Service Contract header, line level and party data report.

Using 11.5.9.
In Service Contracts Module, trying to create a query that extracts header data, party data (role and name) and the name of the service from the lines/account tab, ie Full Service, Gold Service etc...
Created query that retrieve Service Contract header and party data, but when I try to join to mtl_system_items_b, I am getting a product description instead of the name of the service. I also include code below this that pulls in the lines from the lines/account tab which captures line 1.1 and has the correct service name. Note this code does not have the header data and party data built into it, but I am willing to modify either piece of code to create the need join and get the data returned.
SELECT
distinct (okhb.contract_number)     contract_number,
nvl(okhb.contract_number_modifier,'-') contract_modifier,
okhb.sts_code,
okhb.start_date     start_date,
okhb.end_date          end_date,
okprb.rle_code ROLE,
msib.description,
(msib.segment1) item_number,
hp.party_name
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hz_party_sites ps,
hz_party_sites ps9,
hz_locations l,
hz_locations l9,
hz_cust_acct_sites_all ca,
hz_cust_acct_sites_all ca9,
hz_cust_site_uses_all cs,
hz_cust_site_uses_all cs9,
hz_parties hp,
hz_parties hp9,
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okc_rules_b orb9,
okc_rule_groups_b ogb,
okc_k_headers_b okhb,
okc_k_party_roles_b okprb,
okc_k_lines_b oklb,
ra_customer_Trx_all rcta,
mtl_system_items_b msib
WHERE
PS.LOCATION_ID = L.LOCATION_ID AND
ps9.location_id = l9.location_id and
L.CONTENT_SOURCE_TYPE = 'USER_ENTERED' AND
l9.content_source_type = 'USER_ENTERED' and
PS.PARTY_SITE_ID = CA.PARTY_SITE_ID AND
ps9.party_site_id = ca9.party_site_id and
CA.CUST_ACCT_SITE_ID = CS.CUST_ACCT_SITE_ID and
ca9.cust_acct_site_id = cs9.cust_acct_site_id and
ps9.party_id = hp9.party_id and
ps.party_id = hp.party_id and
cs.site_use_id=orb.object1_id1 and
cs9.site_use_id = orb9.object1_id1 and
orb.jtot_object1_code in ('OKX_SHIPTO'/*,'OKX_BILLTO'*/) and
orb9.jtot_object1_code = 'OKX_BILLTO' and
orb.rgp_id = ogb.id and
orb9.rgp_id = ogb.id and
okhb.id = okprb.chr_id and
msib.inventory_item_id = orb.object1_id1 and
okhb.contract_number = rcta.interface_header_attribute1 and
nvl(okhb.contract_number_modifier,'-') = nvl(rcta.interface_header_attribute2,0) and
ogb.chr_id = okhb.id and
okhb.sts_code = 'ACTIVE' and
okhb.contract_number in ('VO-7001','VO-7078') and
okprb.rle_code in ('CUSTOMER','END_USER')
--oklb.line_number||'.'||oklbs.line_number = '1.1'
order by okhb.contract_number;
select
     to_char(oklb.line_number)||'.'||to_char(oklbs.line_number) subline_number,
okhb.contract_number,
     okhb.sts_code,
(msi.segment1) item_number,
     msi.description,
     okcis.number_of_items,
round(months_between(element.date_completed , element.date_start))     billable_days,
     oklbs.start_date          start_date,
     oklbs.end_date          end_date,
     to_date(oklbs.attribute1, 'YYYY/MM/DD HH24:MI:SS')          warranty_start_date,
     to_date(oklbs.attribute2, 'YYYY/MM/DD HH24:MI:SS')          warranty_end_date,
     oklbs.attribute4 sales_order
from oks_level_elements_v element,
okc_rules_v rule,
okc_rule_groups_v grp,
oks_bill_cont_lines_v      obcl,
     okc_k_lines_v          oklbs,
     okc_k_items_v               okcis,
     mtl_system_items_vl     msi,
     okc_k_items_v               okci,
     okc_k_lines_v           oklb,
     okc_k_headers_v          okhb,
OKS_BILL_TRANSACTIONS_V obtrx
where trunc(element.date_start) = trunc(obcl.date_billed_from) and
rule.id = element.rul_id and
rule.rgp_id = grp.id and
grp.rgp_type = 'KRG' and
grp.rgd_code = 'SVC_K' and
grp.cle_id = oklbs.id and
oklbs.cle_id     = oklb.id      and
     oklbs.lse_id     <> '2'      and
okhb.sts_code = 'ACTIVE' and
     msi.inventory_item_id = okci.object1_id1 and
     msi.organization_id = 3      and
     okcis.cle_id          = oklbs.id and
     okci.cle_id          = oklb.id and
     obcl.cle_id           = oklb.id      and
     oklb.chr_id           = okhb.id      and
     obcl.btn_id = obtrx.id and
     okhb.contract_number like 'VO-7078' and
oklb.line_number||'.'||oklbs.line_number = '1.1'
order by okhb.contract_number, to_number(oklb.line_number), to_number(oklbs.line_number), oklbs.id;
Code that pulls in the correct description as seen at line level in Service Contracts Module.
OUTPUT of this query
CONTRACT_NUMBER     STS_CODE     ITEM_NUMBER     DESCRIPTION
XX-XXXX     ACTIVE     FULL SERVICE     FULL SERVICE

I guess you are looking for coverage name. You need to add two more table to join with items like as in
select inventory_item_id,a.name,a.item_description from mtl_system_Items_b c,okc_k_lines_tl a,okc_k_lines_b b
where organization_id=<organization_id>
and contract_item_type_code in ('SERVICE','WARRANTY')
and a.id=b.id
and b.chr_id=-1
and coverage_schedule_id=b.id;
Thanks
Nagamohan

In Service contract, to change the valid form date on service code level.

Hi.
I want to change the price valid form date on service code level ( i.e. in condition) in Service contract.
I know i can do that with ME32 transaction but i have lot of Service contract with more then 10,000 line items
Is there any way that i can change in mass based on Service contract no. wise.???
Thanks in advance..
Edited by: VIKRANT HANDE on Sep 15, 2009 9:11 AM

Please check in KON* series table in SE16N transaction. I guess KOHN table may help you out. You can see other similar tables.
In any one of the table you will find validity data.

ATTN: Customer Service - Question Concerning My Contract Expiration Date

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Data source creation for service contract configuration

Hello all,
I have to create a data source for extraction of service contract configuration. I think this could work like data source creation for sales order creation, but I don't know waht to enter in transaction CTBW. Anyone here has done this previously? Any pointers and/or the strategy you've used will be useful.
Kind regards,
Simon

Hi,
If you are asking about "CRM sales contracts", The following help gives the info about standard ODS and Datasource.
http://help.sap.com/saphelp_nw2004s/helpdata/en/d5/9fcd3b869e7d72e10000000a11402f/frameset.htm
With rgds,
Anil Kumar Sharma .P

ISU service contract issue...(Dates)

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