ISync appears to work with Palm OS, but no information is transferred

Question

I have set up iSync to sync Address Book and iCal when I do a HotSync on my Palm T5. I have installed the Palm on iSync, and also enabled iSync in the HotSync Manager. But the dates and contacts don't sync. The log in iSync indicates that everything is done, but nothing seems to actually change on the computer or the palm. I spent over an hour on the phone with Apple, and they finally told me that basically there is nothing else that they can suggest. Any ideas?

Answer 1

This is a relatively generic HotSync Manager error, usually invoked by the presence of Verizon's Wireless Sync software on a smartphone (obviously, not in your case) or a lack of free memory on an organizer or smartphone. It can also be attributed at times to the presence of such Palm OS contact management software as Agendus. In any case, contacts cannot be synchronized because the database cannot be opened by the HotSync Manager. It is exclusively a Palm issue, not one attributable to iSync or to OS X.
The reason that it does not occur when running the Missing Sync for Palm OS is that the Missing Sync installer replaces both the HotSync Manager and Transport Monitor, using instead, roughly equivalent but extensible programs written by Mark/Space engineers. In effect, no HotSync Manager: no problem.
Solving the issue will require that you contact Palm, as none of the 'usual suspects' seem to apply to your situation, and the fix is not as simple as just reinstalling the HotSync Manager.