IT BEEN A MONTH WITHOUT PS CC AND CANNOT GET TECH SUPPORTHELP

I have been using PS since the beginning. I now have joined the masses and subscribe to PS CC. It does not bother me to pay a monthly fee. What does bother me is Adobe Tech support SUCKS.
I was in India the first 2 weeks in Nov and took 4,980 pic. I have been post processing them since I came home. I use plug-ins Nik and Topaz. On Dec. 1 my computer went to the “blue screen”. When I rebooted in the safe mode, all my programs came back ok and things seemed to work. However all versions of my PS ( I have CS5, CS6 and CC) would load and then I would get a windows message “that PS had stopped working and was closing”. So I started the calls to Adobe and finally on Dec 3, I worked with a tech, of course in India, for 2 hours, He took me through soooooooo many things. The bottom line was, he was not able to get PS CS 6 back into the Creative Cloud Desktop App. He COULD NOT get the CC app to load. He said he would escalate the problem and someone would call within 2-4 days. To date Dec, 18 no one has called, I have however called THREE MORE times. Yesterday, I asked to speak to an Adobe team supervisor and again promised someone would call me…AND THEY DID NOT.
In the meantime, I think I found the reason why my computer crashed…it was the Nik plug-in. The tech on Dec 3 had done an Adobe cleaner and all my Preset & plugin I had to put back. When I loaded Nik and used Color Efex I got the error message as above. So I uninstalled it and got in touch with Nik. They had me upgrade my video card and several other things to no avail.
So I called on Dec, got a Supervison who PROMISED ME on his mothers grave that I would get a callback in 15 min.! NEVER DID
Today, all I want is my PS CC back… finish my post processing of my India photos and then I will tackle the possibility of a computer problem and reformatting my hard drive…I work for a computer company so it can be done.

Hello
I had exactly this problem. In the end i used the online service and they fixed it for me. It was something to do with how the data was set up on my computer and they remotely accessed my computer fixing the issue for me. It was all very complex and they were very good at sorting it, highly recommended.
Took them about half hour in total

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