It can be done!

Question

Intense e-mailing between me and Nokia the last few days, led to  this today:
March 6th, 2009  – I left a Nokia N81 in for repair
June 24, 2009  – What I have demanded was to get the faulty handset back as I left, without having to pay for it. What I had given up on was the due process I am entitled, to have Nokia assess the faults.
Nokia has today let me know that not only will get my handset, they will have it repaired w/o cost any further consideration.
The last few days have given me some insight to what exactly was the problem.  This is my take, that Nokia has not confirmed or denied.
It is a perfect storm of a Customer Care reps doing his own thing that is in conflict with Nokia's policies(and common courtesy), and Nokia Sweden CC management who, until I left them no room tro continue doing so chose to either go hiding so they wouldn't need to answer my questions, or deny that it had happened.  (ie that I was lying).
I am cutting a little slack to Nokia.  This is a very typical take on SWEDISH customer care we in Sweden have seen over and over
1) They do not believe the customer
2) They do not believe their stuff would do anything wrong  
3) They do not want to hear anything that contradicts their believes.
I believe that what happened in Sweden is a Swedish customer care culture problem, rather than a Nokia problem.
That said, I think I shouldn't have gone to the lengst I had to go to get Nokia to listen to me.
Nokia: Please consider that if you have a single line of communication, the local customer care, it may fail, and there should still exist some way to have a discourse betweenNokia and the customer.  You know - You should be  Connecting People!
The story's evolving at http://sweden101.wordpress.com
6267, N81, E71, BH-503, MD-7W, LD-3W

Answer 1

Agreed. I just got it up last night (no pun). With all of the
info in this discussion forum it should be relatively easy to get
it going.
Bryan Taylor (guest) wrote:
: Whoopie!!! I'm up.
: Many, thanks to all of the people who have helped solve the
: numerous obstacles. To the rest of you struggling out there,
I've
: put the teaser below - keep trying. I like what others were
: saying -- They call it 8i because it works on the 8th
install ;-]
: It CAN be done!
: I noticed Oracle posted they will have a patch out soon.
: [oracle@shadow oracle]$ sqlplus system/manager
: SQL*Plus: Release 8.1.5.0.0 - Production on Fri Aug 6 23:08:53
: 1999
: (c) Copyright 1999 Oracle Corporation. All rights reserved.
: Connected to:
: Oracle8i Enterprise Edition Release 8.1.5.0.0 - Production
: With the Partitioning and Java options
: PL/SQL Release 8.1.5.0.0 - Production
: SQL> select 'Hello World' from dual;
: 'HELLOWORLD
: Hello World
: SQL>
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