IT Factory Download of Adobe Photoshop Elements 11?

I purchased a download for Adobe Photoshop Elements from ITFactory... When I go to the download it offers the Trial Download... not the full version I purchased. Called the IT Factory Rep. He gave up in frustration and referred me to Adobe... How do I get my purchased download of the full version

Hi 5Bartlett
Please Download Photoshop Trial from below link : http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
And Please Put in your serial key to Activate it ....

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