It has been 2 weeks waiting for my recycle/shipping envelope to send back my iphone 4??

any idea when i will get it -and why in the world can't we get thru by phone to a phone company -crazy! I have been trying for 4 days now. I have a submission number but have yet to receive envelope...i got my phone already?

I know receiving your Trade in Shipment envelopes is important, lyndr! Due to an immense amount of orders this process can take more time then expected. I know getting our hands on the gift cards is important to offset the phone cost but I do want to mention that you have until 12/1/14 to return your phone. In the meantime, you can continue to inquire here:http://vz.to/1vv5AdM.
PLease let us know if you further questions.
TanishaS1_VZW
Follow us on Twitter@VZWSupport

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Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
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It has been 2 weeks waiting for my recycle/shipping envelope to send back my iphone 4??

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