It has taken over 2hrs to update my new Iphone 4 to iOS5 and it's still not done. Is this normal?

I have only had my phone for 1 week and wanted to  download a ringtone from itunes. I got a message that stated I needed iOS5 downloaded. I have tried to update this via itunes on my home computer but it's been over 2hrs and it's still not donw syncing. Is this normal?? I do have a lot of music on itunes is that the problem?? Thank you!

Thankyou for the reply, the pop up window is labelled backing up ,I can see the progress line its really passed 3 hours still as mentioned about 10 15% progress .Please all i want to know is it worth continuing or its a waste of time.Its worth mentioning that since i've got the phone 2 years ago I've never updated it and the sole reason I'm doing it now is since 2 days ago i can't get my emails on my phone but i do get them on my PC.
Went to an Apple store an advisor told me to update it as it might solve the problem.Although i did delete my account internet account then register it again , also turned the phone on , off.Unfortunately still can't get my emails on the move .
regards

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