It is asking me to awnser questions I don't remember the awnsers to and know I can't purchase anything
It's asking me to awnser these questions I don't remember and I can't buy anything
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
Similar Messages
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I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
hello,I have a problem with security questions.i don't remember the answer,please help me. i don't know how to manage this
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104775) -
I forgot my security questions to my iTunes account. And now i can't purchase anything on my device. Please help
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
-
THIS IS A HUGE PAIN ALL BECAUSE I CAN NOT REMEMBER THE ANSWER TO THE DUMBLEST SECURITY QUESTION OF ALL TIME.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77446) -
I just get a new phone I wait to pie a song and my phone said this is your first purchase on this device so you have to answer these two security questions but I don't know what the answers are to the question I forget so how do I change them so I can purchase stuff
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109133) -
HT201303 What do I do I forgot my apple security question and know I can't purchase any apps ?
Hey apple community I need I little bit of your help I was recently going to ours have an app but it asked for my security question and I forgot my security question what do I do know?
Either reset the password via iforgot.apple.com OR contact support 1-800-APL-CARE
-
I am trying to change my apple pass word? I know my Password but when I am trying to change it, it asks for me to answer 2 questions and I have no idea what I put as the answer? there is a button for sending out an Email to help but the Email listed is an old work account and is no longer in use. Can some one help me either change the password or change the old Email address to one that is use?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90031) -
How many attempts do you get before you have an issue in settings under restrictions while trying to turn off in-app purchases? It's asking me for a passcode but I don't recall ever having a passcode.
You need to set a password up before you can go ahead. It is separate from the one you have on the opening page of you iPad.
-
HT5312 Need help trying to rest my security questions I don't remember the answers
Can't find out how are we're to rest
Search that article for '2 out of 3' and follow the instructions.
(74140) -
So is there any way I can fix it? Thank you.
You can reset your security answers from 'Manage your account'
Apple - My Apple ID -
There are quite a few songs, videos, television shows, and movies I purchased years back, well before the cloud with two different user id's that I don't remember the passwords for, and when I try and get to the security questions, it says the information doesn't match. I'm ****** because I'm sure they will have some convenient excuse for not getting me out of this mess with my new laptop, but as long as my old one works, I can still access the previous library, where EVERYTHING plays. How can the new laptop not be recognized when I had all of the information transferred from the old laptop? Now I have to hope my old laptop doesn't crap out for a few years longer!!
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
My e-mail has changed, but I purchashed some songs in iTunes using my old e-mail address as my account name... so when I try to play the sonngs I bought and paid for - it keeps asking me to authorize my PC first, but I don't remember the password! And since the old e-mail address is no longer active, I can't even chenge the password- becasue it's sends the link to do so via e-mail! Even when I use the "ask personal questions" option to verify and it asks me for my date of birth, I put it in and it still won't acccept.
Hello there, loupar.
The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Yesterday i bought a new macbook pro and i tried to buy pages and keynote, but when i put my id, the ask me the secret questions, i don`t remember the exact answer to that questions, and the mail the send the answers, don't exists anymore
Did you have a rescue email address on your account ? If you did then have you checked the inbox and spam folders on that for the reset email ?
If not then you will need to contact Support in your country to get the password reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can't create another account with the same email address, and all purchases are tied to the account that downloaded them - so creating a new account won't give you access to a previous account's purchases. -
I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?
Can't you try the email option instead?
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