It is not possible to reset to factory State
Ciao
My pc has this problem: "it is not possible to reset to factory State"
Noteboock HP Pavilion dv6-6c65el
OS: Windows 7 Home Premium 64-bit SP1
CPU Intel Core i5-2450M CPU @ 2.50\3.10GHz hd3000 integrata
Graphics Radeon HD 7690M XT 2Gb GDDR5
BIOS Brand Hewlett-Packard
Version F.12 Date 10/26/2011
Hard disk (C) OS+(D) Recovery+(E) HpTools.
After performing "reset factory state" (with HP Recovery Manager) I noticed the malfunction IE9 32bit.
Moreover, the absence of other software preinstalled (missing: Hp Hp setup-documentation-IE9 64bit).
When I tried a new reset, HP Recovery Manager to the voice system recovery (factory state) tells me:
(disabled: to restore the system, use recovery media)
Using Recovery DVD (in excellent condition),you receive the following error message:
"windows as encountered a problem comunicating with a device connected to your computer-This errorcan be cause by umpluggin a
removable storage device such as an exsternal usb drive while the device is in use,or by faulty hardware such as hard drive or cd-rom drive
that is failing make sure any removable storage is properly connected and then restart your pc" Status:0xc00000c9 Info: an unespected I\O error as occurred"
The same happens with the F11 key during startup. Reset error.
The System Restore Microsoft does not resolve.
In Windows everything else seems to work and the hardware of the notebook has no problems.
The original dvd player has been replaced with a compatible; reads all the disks supported.
Only install MSE (I use only portable software).
There are no viruses or other malaware.
I performed procedures in hp support but nothing has changed.
You can find a solution?
Ciao e grazie
Lecce2
This question was solved.
View Solution.
I have no more 'answer because my computer had crashed complete.
I apologize.
Order the media why?
If discs created the first time the PC will not work. I suppose that does not solve the problem discs hp (I also read about a problem like mine. This problem has not been resolved with the media bought by HP).
I shot weeks the web and I finally found the appropriate procedure.
I made several attempts to solve the problem. But now I have succeeded.
1- Show Hidden Files \ protected
2- Enter with a program (es: file commander) in recovery partition and copy the file or files base.wim. My is about 18 Gb, 1 file.
3- We need a second PC and dvd
4- Follow a procedure described by internauta 37.
Search "Ripristinare portatile HP senza DVD e se l'HP Recovery Manager non funziona Internauta37"
E 'was for me a little complicated but in the end I have my hp to the state of factory and everything works perfectly.
Thank you all
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