It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.
It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.
Think about it...
The reason they won't use email is so they can "stretch the truth" and get away with it. They can tell you anything you want to hear over the phone and deny it all later. In these forums, posts can magically disappear.
With email, they are caught between a rock and a hard place, so it will never happen. Things said in email are much harder to go back on.
Similar Messages
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Could you please help me with the problem. I have macbook with retina with mac os 10.7.4 ann want to update it to mac os 10.7.5. I had been waiting for 2 hours to do it and had tried 3 times but it appeared that it was impossible. What should I do?
You can download the standalone updates:
OS X Lion Update 10.7.5 (Client Combo)
OS X Lion 10.7.5 Supplemental Update -
I just purchases my macbook pro about two weeks ago. There is a spinning colored ball on the page where i put in my password to log in. It has been spinning for three hours. What am i suppose to do??
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
I am unable to end a call and have tried everything to disconnect it. Has been running for over 9 hrs. I seem to be caught in a loop.
How can I end this call?hold down the power botton on the top of the phone. Then slide to power off. wait to the count of 10 then hold down the power button again till the apple logo comes on.
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I have a computer Mac, and I enter in the module, so that it can unlock, but I cant not write does not accept letters, numbers or symbols, and asks me is waiting for root device, What can I do?....
Some more details will probably be required. The OS X version will help, as a start.
If you have the diagnostics DVD disk, boot that and see if there are any errors logged.
If this is OS X that's installed on a MacBook Air that you're using, then some of the usual triggers and approaches for resolving the still waiting for root device errors are discussed here. Have a look at that, and see if something in that sequence looks familiar, whether the PRAM reset or the safe boot helps or works here.
If there's any anti-malware, I/O accellerator, antivirus tools or similar installed, get rid of it. At least for testing.
There's a mention of "other OS" in your footer. If not OS X, what is the operating system in use here? If this is some other hardware or software involved, then the triggers for this error can vary. Widely. -
Hello, I have songs that show they are "Waiting" for download from the cloud but they are greyed out. Some songs in one album are done others in the same album will not download. It is not a time function because i have been working on this for weeks. I have allowed my compter to run for days and the songs are still not accessible. I have a Match subscription and Match is working. If I click on the "Genre" link the greyed out songs show that they are ready for download from the cloud but I cannot download them. I have downloaded over 1500 other songs, so I am trying to understand what is going on here. I would appreciate any help anyone can give me.
ThanksI did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?
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I have an iPod touch 4th gen that is in iOS 6.1 it's showing another update in the settings for iOS 6.1.6 but even if I wait for more than 30mins it won't show. Can anyone help me. Thank you and Godbless
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- Try when connected to another network
- Update via iTunes on a computer. -
Hello, I have a macbook pro retina-2013.
About Mavericks I could set my 4K monitor via HDMI on 2560x1440.
This I can not get through at Yosemite. Can someone help me there?They really pushed that it would all work great! Has anyone had the same struggle? Are there any step-by-step instructions to get linked up?
Call Verizon's wireless tech support & explain your problem to them. They will provide "step-by-step" instructions over the phone.
Take notes too!
TIP: If you do call & don't want to go through all those darn promps, when you initially call, just don't say anything. The automatic voice will then say, "will connect you to a service rep." -
Hello, I have a Macbook pro retina-2013. About Mavericks I could set my 4K monitor via HDMI on 2560x1440. This I can not set at Yosemite. Can someone help me there?
They really pushed that it would all work great! Has anyone had the same struggle? Are there any step-by-step instructions to get linked up?
Call Verizon's wireless tech support & explain your problem to them. They will provide "step-by-step" instructions over the phone.
Take notes too!
TIP: If you do call & don't want to go through all those darn promps, when you initially call, just don't say anything. The automatic voice will then say, "will connect you to a service rep." -
I have been waiting for two days for an app to install on my iPad. Seems like something is stuck as it just keeps displaying "installing". Can not see where I can delete and start over and it's preventing me from updating or downloading any more games. Acts like a corrupt file or something. Can anyone help solve this problem? Thanks
Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks.... -
I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation -
I have an iphone 4s unlocked with att prepaid plan (non-contract), everything was working perfect BUT since i update to IOS6 i can not send MMS to anybody has Android, i went to att technical center they said only apple store can fix the problem, i went to Apple store MANY times they could not fix it, so they gave me a new iphone 4s and they said they fixed it but they did not,iam so mad that's not fair, can somebody help me please.
The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.
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Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Hello everyone, I have a problem when I sync my apple device. I plug it in and a message comes up saying, this device could not be synced because this computer is not authorized for the purchased items on this phone. I already tried to authorize again, after deautherizing it. HELP ME PLEASE
Hi applerinneedforhelp,
Thanks for visiting Apple Support Communities.
If iTunes is asking you to authorize the computer, and you've already done so, the troubleshooting steps in this article can help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
Jeremy -
I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestions?
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HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Additionally, your 24 hours don't start until you begin to watch the movie, you have 30 days to start watching the movie.
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