It just asked me to update my phone to iOS 5.1. It said that it could not be completed and had me hook my phone up to iTunes. once on their it said i had to do a restore and every time i do, it pops up and says "error 1"

now my phone won't go past the plug into itunes screen and i have troubleshooted it and did the steps to try and get it fixed and nothing has worked.

http://support.apple.com/kb/TS3694#error1

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TS4036 I am trying to restore my phone using iTunes back up and iCloud back up. Both won't let me do it. They said that it could not be completed. What can I do to get my phone restored?

I had to wipe my phone clean because of storage issues. It kept saying I didn't have enough storage for pics or apps, but I only had about 75 pics and 1 extra app. So, I backed up my iPhone on icloud and itunes, then cleared off my iphone using the steps in the settings. Then, when I am going back to restore my iPhone using iTunes back up and iCloud backup, it fails in both locations. It says it failed to be completed.
What now?

Thank you Terence for your help. I was able to restore my backup from my time machine ext drive to a new 1tb seagate ext drive. so i felt sort of ok. but yesterday that older ext drive i used for time machine wouldn't open! i called applecare and they trouble shooted with me and said it's probably a goner and data is probably corrupted. it's only a few years old and i'm very careful with it. my husband accidentally dropped my new drive last night -- i know, unbelievable, i was SO upset, poor guy -- but I'm so stressed with all of this. i have 10 years of photos and videos. so now i only have the one newer drive with a backup. i have to buy another one today to backup again so i at least have two backups. i tried to delete a ton of files last night to free up the 30 gb of space i need to get my full library back on my mac. i have 90gb free and deleted 7 years worth of photos i had on picasa that were in my "pictures" folder and also a ton or random photos and videos i had in that same pictures folder and thought that would give me the 30 gb but it hardly freed up any space at all! do you know why that is? all of this stuff is really a pain and really stressful. thank god i did have a backup in the first place but now i am panicked the one i have left will somehow crash. especially after my husband dropped the drive lastnight! it didn't fall far and fell onto a wood floor and seems fine, but after my older ext drive crashed yesterday -- and i lost my entire iphoto library a fewweeks ago off my mac -- i feel cursed. any answers you have would be great. thank you.

HT201263 All of these steps were followed corectly. But a warning popped up and said that it could not be restored because it is locked with a pascode, and it said we must enter a pascode before we can use it with itunes. What should I do?

All of these steps were followed corectly. But a warning popped up and said that it could not be restored because it is locked with a pascode, and it said we must enter a pascode before we can use it with itunes. What should I do?

Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

My Ipad saids that it could not activate because the activation server is temp unavailable. What does that mean?

My IPAD2 saids that it can not activate because the activation server is down. What does this mean.

It was bought from an second hand shop, called cash conventors, which you give your old electricals in and you get money for it, then they put those electricals for sale and i bought this iphone that way
It was working fine before but i couldnt call people as it said "call failed" and then there was a call back option which leads you to the home screen !
I have restored my iphone and now it says :
the iphone could not activate because the activation server is temporarily unavailable. Please connect to itunes to activate it or try again in a few minutes.
iTunes says: There is no sim card installed in the iPhone you are trying to activate. Please disconnect and insert a sim card in the iPhone.
There already is a valid simcard in the iPhone though!!!!!!!!!!!!

Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?

Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?
Thank you so much for that !

Click here and ask the iTunes Store staff for assistance.
(100884)

Hi, i try to buy from itunes store but i could not it said" your purchase could not be completed please check with itunes support". please solove me problem

Hi,
i try to buy from itunes store but i could not it said" your purchase could not be completed please check with itunes support". please solove me problem
Many things,
Rashid

You can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

HT201210 I was trying to update my ipod for ios 6. It got downloaded but could not update my ipod. my ipod screen is now showing one message usb -up arrow-itunes, can anyone suggest something please.

I was trying to update my ipod for ios 6. It got downloaded but could not update my ipod. my ipod screen is now showing one message usb -up arrow-itunes, can anyone suggest something please.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

TS1702 I need to know how i can fix this I bought $20 itunes card after putting my password in and said your purchase could not be completed and gave this link

I just bought $20 iTunes card and went to buy gems on clash if clans. I got all the way up to putting in my apple ID password after putting it in it said your purchase could not be completed and gave me this link

Contact iTunes by
Apple - Support - iTunes - Contact Us

I reinstated iTunes and it said that bonjor could not be installed !

I reinstated iTunes 11.4 ( after the whole delete all the programs) and it said that bonjor could not be installed ! But everything else is fine, should i be concerned? or try to reinstall

How did you move the music? You have to do it in a specific way:
iTunes: How to move your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
do not confuse moving your whole folder and library with moving just media files as in
iTunes for Mac: Moving your iTunes Media folder - http://support.apple.com/kb/HT1449
Quick answer if you let iTunes manage your music: Copy the whole iTunes folder and all its subfolders and files intact to the other drive. Start iTunes with the option key held down and guide it to the new location of the library.

HT201210 In the middle of my update, it stopped and told me that it could not be completed due to an error. Then my computer restarted and it is telling me that I have to restore my phone so that the new version can be completed, and will erase my data an

In the middle of trying to update my iphone 4 to the new ios7 , it stopped and said it could not be completed due to an error. Then my computer restarted and it now tells me to restore to factory settings and I will lose all my media and data on my phone. What do I do, my phone is in recovery mode and cant be used??

You have no choice but to restore the phone.
However, I'm sure you've been smart enough to have backed up your data before starting the most significant update in iOS history,right?

My husband and I have the same itunes password. When I tried to set up his own, it said that I could not use his email address because it is a back up address on mine. How can I change that....can't find the right place to go. Thanks

My husband and I have the same itunes password. When I tried to set up a separate one for him, it said that his email address was used as a backup on my phone so it could not have its own address. Where do I go to remove his address as my backup address....thanks

Hi theirmimi,
Go to Manage your Apple ID (on a computer) and sign in with your Apple ID. Then you can edit the email information on your account:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Cheers,
GB

When I went to back up my MacBook to an external hard drive, an error message said the backup could not be completed because an error occurred when creating the backup folder.

I used a backup hard drive for my previous PC, but I have not done a backup on my MacBook yet, which I got this summer. When I hooked it up to my computer, it started the backup fine, and then my computer went to sleep, and so I closed it to let it back up overnight. The next morning I saw that it had been interrupted, and that an error occurred; the backup could not be completed because there was an error in creating the backup folder. I'm not sure what to do now because my data has been erased off of my hard drive now to prepare for the backup on my MacBook, but will I be able to use this hard drive again? Will the error message always come up? Is there anything I can do to fix it?

I am always suspicious of using a different OS to the one that was used to run the backup.. ie if you used Snow L to backup then there is absolutely nothing wrong with using SL to restore.
Mount the TC sparsebundle and verify it using disk utility.
A5 here. http://pondini.org/TM/Troubleshooting.html
You might also like to load the widget in Time Machine so you get whatever the full error message is..
I cannot find any reference to the error code you are getting..
My recommendation would be to try it on a different computer.. restore the whole backup to an external drive large enough to accept the whole backup.
Use the manual methods pondini recommends.
http://pondini.org/TM/FAQ.html
Q16 17
Use ethernet only. Turn off wireless so it does not enter the situation.

HT4009 I tried purchasing in app purchase and it said "your purchase could not be complete contact iTunes Store support to complete transaction" why is this happening I put my correct password and I'd and correct security question.

I need help I tried buying some in app purchase from the game clash of clans I put my correct password and apple id I also answered my security question correctly and I have allowed in app purchases however it won't work it say " your purchase could not be complete contact iTunes Store support to complete this transaction ?.

These are user-to-user forums, we won't know why you are getting the message - you will need to contact iTunes support and ask them why : http://www.apple.com/support/itunes/contact/ , then click on Contact iTunes Store Support on the right-hand side of the page

Just tried installing an update to OS. Although the screen tells me that the installation will be completed in less than one minute, that was two hours ago, and the computer won't permit me to shut it down via the power button, as I get an error sound.

Just tried installing an update to OSX Snow Leopard. Prior to trying to update OS, I was running V 10.6.3. During installation, it locked up. Although the screen tells me that the installation will be completed in less than one minute, that was two hours ago, and the computer won't permit me to shut it down via the power button, as I get an error sound. What do I do now? Help!

Hold the power key till it shuts down, it may take a little while, try holding it thru the warning.
Then if it shuts down restart and open Safari/Preferences, General tab, and set "Save Downloaded Files to:"
Select desktop, if desktop is not available in the the drop down menu, click other, then select Desktop from the column from the on the left.
Then download this:
http://support.apple.com/kb/DL1399
This will download the "stand alone installer"
Click on the installer pkg and follow the prompts.
Hope this helps

"Restoring Ipad firmware" Itunes is showing this message for almost 24 hours now. Tried to disconnect but it said that it could not. It occured when I was trying to dowload IOS5

The Ipad2 I purchased was before IOS5 according to folks at Apple Store. Tried to downloan IOS5 but now Itunes is showing the message "Restoring Ipad firmware" and will not disconnect. The message has been going on now for almost 24 hours. How do I get restore all functions (including IOS5) and get Ipad back?

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

It just asked me to update my phone to iOS 5.1. It said that it could not be completed and had me hook my phone up to iTunes. once on their it said i had to do a restore and every time i do, it pops up and says "error 1"

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