It keeps making me answer questions but it won't let me purchase any musiv
It will not let my download music it keeps making me answer questions. What do I do?
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane
Similar Messages
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I Have $13.60 on my itunes account from a gift card, but it won't let me purchase any songs because of a credit card I used to have on the account. There's no money on the credit card, and I want it to go away so I can purchase songs again.
What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
I'm trying to purchase songs on my iPad but the price isn't in bold. It just plays a sample of the song. I can purchase apps or games, just not music. I then tried purchasing music on my computer and it did allow it. Problem is I never have my computer connected, I just use my iPad all the time. Can anyone help me? It seems like its the settings but I looked everywhere.
Nevermind - I answered my own question, which is I CAN"T READ ANY BOOKS I purchased in iBooks on my MacBook Pro. If I want to read on my mac I have to use Kindle or Nook. Which means any book I've already purchased through iBooks has to be read on my iPad. Kind of a drag because there are times when it's more convenient for me to read while I'm sitting with my Mac.
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It says I have $15.00 dollars in my Itunes account, but it won't let me purchase any songs.
Very vague.
What exactly happens?
Do you see your balance by your user id in the top right corner of the itunes store? -
i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813) -
I have an Ipod that is about a year old which was connected to an old computer that has crashed. I just downloaded itunes on a new computer, hoping to download my music from my ipod, but it won't let me. Any ideas how to sync them?
Engadget has a guide for this.
http://www.engadget.com/2009/11/25/how-to-get-music-videos-and-photos-off-your-i pod-iphone/ -
Please help me I just purchased an iTunes card and I want to use it immediatly
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551 -
I tried to purchase something on my iTunes account for the first time but idk my security question. what do I do now?
Frequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com -
It'll confirm my password and username, and then just keep popping up the same thing about billing info.
Credit card info is how itunes verifies the account.
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I'm trying to change security questions but it won't let me what do I do
Idk I've been trying over and over again
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I tried downloading updates several times, several different days but I got a message saying it was up to date when I tried to install it. I've had problems for about a week on 2 different computers. I tried checking different features (on my desktop) but haven't had any luck getting it to work. IE will allow me to read messages on the same computer, so help.
Actually today firefox won't pull up any website. I downloaded an update for adobe flash player today, hoping that would help but I think it made things worse.Hi David,
Thank you for your detailed question. It sounds like the real issue is pdf files. Are there any antivirus/firewalls that might be blocking this specific file type? or are there any preferences in your control panel that might be blocking this?
Do you have any stored preferences for PDF files in Firefox?
*[[Applications panel - Set how Firefox handles different types of files]] -
I have one computer authorized to connect with my ipad and ipod. I would like to authorize my husband's computer to enable home sharing, but keep getting the error that I have five computers authorized. Not sure how this is possible. I'm tempted to try to deauthorize all computers and start over, but fear that this may create new problems. Any ideas on where the issue is?
thanks -
DebHi Deb,
Deauthorizing all is definitely the way to go. You will just need to authorize your computer again after, as well as your husband's.
Here's some additional information on deauthorizing all:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
I hope this helps!
- Ari -
I have money on my account but it won't let me purchase a song
So, I have 1.39 left on my account from a gift card I got on Christmas. Today I decided I wanted to buy a song but when I tried to purchase it, it sent me to edit my billing information. I keep pressing "none", but it says my purchase cannot be completed. How can I fix this?
Nevermind, I just had to edit my information because I had moved...XD
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I have money from iTunes gift cards on my account but It won't let me purchase from the app store
I have over 200 dollars on my Itunes account in gift cards and when I try to buy logic pro x it keeps getting me to update my billing information. I select "None" as I do not have a credit card, and then it tells my my purchase could not be completed. I have more than enough to purchase Logic Pro X on my Itunes account. Help?
Problem solved itself.
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I went and put 25 dollars on my iTunes account and now it will not let me do anything without my security questions wandered and I don't have the awnsers I forgot them. And I do not want to get locked out so I don't now what to do
they recenly added new questions for u to answer.
3questions to choose from and put ur own anwsers for them
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