It only uses 32bit, and my computer needs 64bit. Please help.

I am a non profit. I ordered Photo shop Elements12 for PC for my office. It is a download only. It doesn't dowload on my computer. It only uses 32bit, and my computer needs 64bit. Please help. The Adobe photoshop elements 12 is useless to me. I can't seem to get anyone at Techsoup to help and trying to get Adobe to help is runaround. What should I do to get it to run on my computer. Please someone in the forum let me know how switch out the download for the correct one.

64-bit windows can run 32-bit applications just fine and always has. They are just limited to a small amount of memory. If something isn’t working it’s likely another problem like an incomplete download or trying to install the Mac version on a PC or something like that.
You can try downloading and installing from the PSE12 link, here, to see if it works any better:
http://www.adobe.com/downloads/other-downloads.html
If you can’t get things to work, then please post a screenshot of the error and a description of what you’re trying to do that lead to the error.
Also the term “downloading” refers to transferring a file from a remote server, across the internet, to your local computer. The term “install” means running the program that was downloaded on your local computer to put the working program on your computer that you can run.
It would be helpful to know if your saying that the actual transfer across the internet part isn’t working, or if that part seemed to work, but when you run that installer program you’re seeing an error.

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Chester31,
Thank you very much for sharing your file with us! Now that we are able to reproduce the problem at our end, you may stop sharing the file on Acrobat.com.
Do you know when this problem (for not being able to add new highlight/strikeout/underline) has started? Did you update your iOS from 7.x to 8.0 recently?
We will continue investigating the problem and let you know what we find.
Thank you again for your help.

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Message was edited by: mahtia

Problem solved, it was my new mac keyboard, only four weeks old.
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Hello,
the way is written there Activation & deactivation help >>> (see there only to understand the procedure) Common activation problems >>> "Activation limit reached for [product]. This serial number has already been activated on 2 computers." "Maximum activations exceeded."
>>> How to deactivate or sign out >>> A single license for Adobe software lets you install the applications on two computers—for example, at home and at the office. However, you can use the software on only one computer at any given time.
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Wiki: Deutsches ThinkPad-Wiki English ThinkWiki
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Peter

It only uses 32bit, and my computer needs 64bit. Please help.

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