It's 6-2 ordered iphone 5-24, I WORK during day, & Best Buy won't allow me to pick up at UPS?

Question

This is CRAZY.  I ordered a phone on May 24, to give as a gift on June 4; today is June 2. 
The phone was shipped and the First Delivery Attempt was made last Thursday...I saw the form and figured like the OTHER carrier I could sign and leave the form and my phone would be left for me on Friday - WRONG.
On Friday, I received attempt #2 of the delivery - with a note that after the 3rd attempt the phone would go back to Best Buy.
So, on Friday night, I called UPS to setup a pick-up - this way I'd pick it up after work on Friday....NO GO because BEST BUY does NOT allow the option of allowing its shipping customers to PICK UP THE PACKAGE AT THE UPS OFFICE.
Supposedly if I signed up for the UPS My Choice Program, I could use the "will call" option and pick up the phone..so i created a UPS My Choice account....only to see that i do NOT have the Ship to another address option OR the Pick up at UPS option.  I can only wait until the package is rejected by me a 3rd time - because I work during the day - and then it will be sent BACK to BEST BUY.  That helps a lot in having a phone here to give as a gift on June 4 - the day after tomorrow.
UPS told me tonight that only Best Buy has the ability to lift the "no pick-up at UPS" stipulation, so I should call them.  After being told I'd be helped twice (and only being transferred into the waiting cue - for a total of 30 minutes), I finally got a girl who told me I just needed to go to the web site and sign up for UPS Mychoice (but THIS time, sign up for MyChoice on the BEST BUY website).  Then, I'd just click on will call and schedule the package to be picked up by me "anytime" i choose.  Sounds great, huh?  If only that option really existed, what a wonderful world it would be. 
BEST BUY, why don't you tell your customers they MUST BE HOME or have a neighbor who is home during the day or their package will ultimately be UNTOUCHABLE until it is shipped back to Best Buy, only to be of absolutely no use to the purchaser.  Doesn't MOST of the world work and expect they can either sign a Signature Form and delay the delivery one day if they choose this approach OR pick it up at UPS AFTER WORK?  
I asked tonight if the Best Buy rep could just tell UPS to send the pacakge back to the Best Buy and then transfer my order to a Store Pick-up so I could stop by the Best Buy Store tomorrow and get the iphone.  She said she'd gladly do a store order but I'd have to pay for the store pick-up and then my money would be refunded after they recieve my package back.
And the very best part of all of this?  Verizon has had my info and been charging me since May 24 - when I ordered this.  So Best Buy gods..if you're reading this...I need an iPhone 5S - preferably the one I paid for on May 24 - and i need it by WEDNESDAY, June 4....and I"m willing to DRIVE my car to pick it up....just tell me where to go and I will....
Tonight, UPS told me to call

Answer 1

Dear mkunz,
I can understand your frustration. I have elected for the option to pick up an item from a UPS location when missed upon delivery before; it is definitely a convenient option when working around a work schedule. I apologize that this option wasn’t available to you for your phone purchase.
We do understand that people have to work and this is why we allow three opportunities for you to receive the product. I see that AWBrown has submitted an idea to ideaX page asking us to look into reevaluating this process. Using your email address you have supplied here on the forums, I was able to look up your order. Based on the tracking information, it appears that you successfully received the phone on 06/03/2014.
If this is not the case, please let me know!
Thanks for reaching out,
JD|Social Media Specialist | Best Buy® Corporate
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