It's been 3hrs stuck on extracting is this normal?

I am trying to download the trial but it took an hour to download and now 3hrs stuck on extracting...... this may take a while 

Where are you choosing to download the install files too?

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  • Stuck on "extracting

    I have been trying to download Adobe Photoshop Elements 12 and it is stuck on "extracting" - thoughts?

    Distractions cancel the download and start the process again.  Please make sure to choose a folder/directory to download the installation files where you have proper read/write access.  By default the installation files will be saved to your User folder.  I would recommend accepting the default and then running the installation once the download is complete.
    If you continue to face difficulties with the download process then please see Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

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    Trial download has been stuck on extracting (several hours).  Clearly something is wrong.  How does one stop this? and reinstall software?

    Utahjude this often can occur if you chose a directory/folder which the Adobe Download Assistant does not have sufficient access too.  You will want to cancel the download if possible.  If not then please complete solution 2 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_2.
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  • Need help - stuck in extraction of PS CS6 Extended - free trial

    I am waiting on a response from someone regarding the trial version of PS CS6 Extended that is stuck in "extracting" and cannot be cleared.  This is tying up my system and I have other software I need to install asap.  I installed the Download Assistant on Friday and today is Monday and it is still "extracting".  I installed from Safari and am working on a MAC using OSX v 10.7.5.  Please help.....I have looked through all of the information Mylenium sent me, but nothing is helping.

    Hi Tuscansun12,
    I would want to first confirm have plenty of free space for the extraction process to complete. So long as this is the case, you might try to download the PS CS6 trial again. You might have to Force Quit the current extraction process if its stuck (using the Apple Menu).
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    I am backing up to my time capsule for the first time. It has been stuck on 348mb of 20.1 gb for days. Is this normal or is the machine not functioning correctly?

    That seems to be OK via WLAN!
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  • My 3 GS has been working fine for the last two years or so but recently it has been getting "stuck" frequently when I try to do various things - answer a phone call, switch screens, go to my mail, etc.

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    Hello binbingogoABC,
    Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
    Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
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  • Download stuck on extracting

    Like others my download is stuck on extracting (over 4 hours now).  It doesn't even appear to have installed the CS6 files anywhere.  Can I stop this and start again or am I only allowed to download the trial once on my account?  Please can you explain in simple terms as I'm not massively techie.  Thanks Abi

    Solution 1 should reset the download experience when it is applied.  You are deleting the preferences as well as the cached files for the Adobe Download Assistant. 
    I am not sure which operating system you are using but were you able to locate the following folders listed in the document?
    Windows XP: C:\Documents and Settings\[user]\Application Data\
    Windows 7 and Vista:  C:\Users\[login]\AppData\Roaming\
    Mac OS: /[user name]/Library/Preferences/
    Altrenately you can follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.

  • Trying to download CS6 Master Collection stuck on Extracting

    OSX 10.6.8 Trying to download CS6 Master Collection seems to be stuck on extracting. After hour or so of no change tried to restart process and get Error 105. Have rebooted browser, computer and process all with same result, still stuck on extracting.

    Where are you choosing to download the install files too?  Please see solution 4 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_4.

  • Element download stucks on extracting

    Hi,
    my download gets stuck on "extracting... please wait..". I have tyried to reinstall Adobe download assistant but I can´t

    Where did you select the Adobe Download Assistant to download the install files too?  I would recommend selecting your user folder or the desktop.

  • It's been saying "extracting... it may take a while" for 2 days. Is this normal? What should I do?

    it's been saying "extracting... it may take a while" for 2 days. Is this normal? What should I do?

    No, it's long past the point of no return. download again using anotehr browser/ method such as described here:
    Direct Download Links for Adobe Software
    Mylenium

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    No error message, but free trial CS6 dowload stuck at extracting files. Had tried downloading couple weeks ago, but was till on OS 10.5. have since upgraded to 10.6 and tried download today - I think it picked up where it lewt off. but domn't know where the files are saving. Not in my downloads. OK - looks like it's in my User Applications folder CS6 folder was created w/ CS6 dmg file.  Shouild I quit dowload assistant and try the dmg file?
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    I through all in trash, and downloaded CS6 Design Standard, which is what I really wanted. And so far I think it has downloaded OK. It is in process of installing now. Thank you for your reply.

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