It's been almost 2 weeks and I still didn't receive my package

Hi guys, I don't know how to ask for help because I have already sent an email to Best Buy and anyone aswered me. I made an order on December 15th for my xbox one and some games. Most of them arrived between 19th and 22th, however one game, Far cry 4, that was supposed to be delivered on 19th didn't arrive until today (January 2th).
I already checked in UPS website and they are sending my package to everywhere except to my address. It is even in my County, but they don't delivery it and now it on hold:
"The receiver has requested that we hold this package for a future delivery date / Delivery will be rescheduled."
I understand that the post office won't receive it now because it's new years, but I must say that I am really sad with this buying. Now I don't know when the post office will come back to work and I have no guarantee that they will delivery it in time. Besides, I have moved to other place after 19th, so I have to go all my way back just to get this package that god knows when it will arrive. I trusted on the delivery day and now I will just have more work to do.
I really need help with this. I just want this game!

Hello popyfriend,
I'm sure you were super excited to receive Far Cry 4. I'm sorry to hear that this item may have taken longer to ship than the rest of your order. Using the email address you registered with the forum, it would appear that the game was delivered on 1/5/15. If you should need further assistance, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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I was disappointed to read that, after confirming your email, you didn't receive your College Student Deal coupons. Six months is a long time to wait for them, so I’m glad you reached out to us for assistance.
After pulling up your Best Buy account using the email address you provided when registering for the forum, I see that you reached out to another one of our support teams for assistance earlier today, and they were able to resend you a link containing your student coupons. If you have not received that though, please send me a private message with your contact information and your .edu email address so I may see what our options may be from here. Please know you may send me this message by logging into the forum and clicking on the blue button included in my signature below.
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This is the first image I have posted.
The itunes store url is:
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and the feed url is:
http://metavore.libsyn.com/rss
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Bunce wrote:
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