It's not recognizing the serial number

I try to enter the serial number off my prepaid adobe cloud card and it's not recognizing it as a valid number.

Carlidragonfly did you receive a redemption code?  If so then please review the instructions included with the code on how to redeem the code.  For additional information please see Redemption Code Help.

Similar Messages

  • Adobe is not recognizing the serial number on the box

    Adobe start up screen for element 12 isnt recognizing the serial number attached on the purchased box !

    Hello markd11090448,
    did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

  • Just purchased Elements 11, but it is not recognizing my serial number when I'm installing it.

    I just purchased Elements 11 from Best Buy.  Got the serial number from the site after typing the redemption code.  however, upon installing it, it is not recognizing the serial number.  Tried to call Adobe but they charge you to get an answer.  Ridiculous!  I've been trying this for 3 hours now.  I need help!!!! Why can't I talk to a live person???

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I need to download CS2 - but the system is not recognizing my Serial Number

    I have an older version of Adobe Photoshop CS2 - The computer I had the program on crashed. I am wanting to download the program on my new laptop, but unfortunately my new laptop does not have a disc portal. The Adobe site is not recognizing my Serial Number. Need help to get the program on my laptop

    See Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    In short, download and install a new version of CS2 from the above link.
    Install then enter the new serial number provided at the link above. Your existing serial number will no longer work.

  • Adobe photoshop cs2 download on adobe website does not work-  the serial number does not work?

    photoshop cs2 download on adobe website does not work - the serial number given isn't recognised when you enter it when trying to install. the live chat at adobe cannot help and suggested that I may find the answer here. Can anyone help with this?

    Adobe has decommissioned the CS2 activation servers, so your old serial number is no longer usable.
    If you download the special non-activating version of CS2 that Adobe has made available to licensed CS2 users, you MUST also use the new serial number provided by Adobe on that download page:
    https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
    That S/N does work.  I double checked.

  • I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    Hi,
    Have you tried the help documents below:
    Error "The serial number is not valid for this product" | Creative Suite
    Invalid serial number error
    In case of any other error message, please specify.
    Regards,
    Sheena

  • Did not receive the serial number by mail. What should I do ?

    Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?

    Check the email address for your account and make sure it is active.
    Try contacting Adobe Support by phone or chat and see if they can assist you.
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.

    I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.The message says the serial number is invalid.  What do I do nest?

    Hi there,
    Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
    ^Ani

  • I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard cop

    Question: I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard copy, and the instructions said that it would just overwrite the downloaded version. And again it will not recognise my serial number! I am not wanting to uninstall the trial version as I have already got quite a lot of personal preferences entered etc. Help please. I am on a macbook pro with latest OS

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • HT1349 how to deactivate my iphone if it is stolen ? but i do not know the serial number neither do i have the box.

    how to deactivate my iphone if it is stolen ? but i do not know the serial number neither do i have the box.

    I also suggest, if you have enabled geo-localization and have associated an iCloud account to your iPhone, to localize your iPhone through a map on http://www.icloud.com. You may also block your iPhone, send a message to the iPhone and erase all your data.

  • My iPad is lost and I do not have the serial number, I bought it in USA and I'm now in Europe, the storage in Florida does not answer the phone

    I bought a new IPad on Mrarch 29 in Atlanta, the following week when In Jacksonville, Florida owner to the St. Thomas store ther and request an exchange, the battery was never charged at 100%, and it was not lasting more than 6 hours. They exchanged the IPad . Last Friday I traveled back to Europe, and the iPad was lost, or stolen. I'm not sure if it was taken from my carry over or it dropped from the exterior pocket, that I found open. I do not have the serial number of the one that was given to me in Florida. I did try calling the store, but When requesting to talk to an specialist, no body answers the phone. what can I do to find the serial number?
    Yolds

    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
     Cheers, Tom

  • Trying to install old PhotoShop Elements 2.0 but site does not recognize the serial number. Help?

    I am trying to install an old PhotoShop disk Elements 2.0 but during installation the site does not recognize the serial number I have on my registration form. Help?

    Does your serial number show on your account page?
    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • I bought Studio MX in 2006. I have the CD and the serial Num. but when I tried to reinstall it, it would not recognize the serial number. I registered the product in 06. Back then it was called macromedia.

    I bought Studio MX in 2006. I have the CD and the serial Num. but when I tried to reinstall it, it would not recognize the serial number. I registered the product in 06. Back then it was called macromedia. 

    MX 2006 is so old it's no longer supported.  See if this helps you.
    Error: Unable to Activate | Macromedia products
    Nancy O.

  • HT1941 my laptop was stolen, the police do not believe the serial number on the receipt is the correct serial number?????? Is there anyway the computer can be tracked through apple or can they provide me the serial number?????

    My laptop was stolen and the police do not believe the serial number on my receipt is correct??? Is there a way through apple to obtain the actual serial number?

    If you registered the device with Apple, then the serial number is in your support profile. Simply look it up on your Support Profile.

  • I have a new laptop and want to keepon using  Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

    I have a new laptop and want to keepon using  Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

    Hi tapanb34358563,
    Could you please let me know what error prompts on your screen when you are trying to enter the serial number.
    Have you bought subscription for Acrobat, if yes then you might need to sign in at "adobe.com" using your Adobe ID credentials to activate subscription.
    Let me know.
    Regards,
    Anubha

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