It's Serious: Apple support cannot help: keyboard typing cursor not move.
I have tried call Apple 3 times. And issues still not fixed yet.
This happens randomly while I was using Safari, the cursor won't move forward while I am typing, so each new letter I type keep replacing the previous one..
any advice here, it's a new macbook pro...thanks.
Take it in for service.
Similar Messages
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Apple Support WONT HELP-email from them included
I cannot buy apps off MY account because I cant remember the answer to my security questions. Yes I went online and tried changing it, didnt work. Then I contacted support and they emailed me back with this
I understand from your email that you are unable to purchase from your account due to a security questions issue. My name is _____and I would like to help you with this issue however at this time, we have temporarily suspended resetting password and security questions through email support, so I will be unable to reset your questions today. Apple is currently working toward a resolution to assist with this issue. You will receive an email after the matter has been investigated and further information is available.
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> I know you must look forward to using your account again, and while I am unable to assist currently, I am eager to get this resolved too so that you can access your account.
>
> Once again, thank you for your patience and understanding in this matter, Trent. If you require further assistance you may call Phone Support for further assistance.
>
> For this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:
>
> http://www.apple.com/support/contact/phone_contacts.html
>
> Another option is to describe your issue on our website. After you have described the issue on our website, you can arrange for an Apple Advisor to call you. You can receive a phone call now or you can make an appointment to have an Apple Advisor call you at a more convenient time. To explore this option, please visit Express Lane:
>
> https://expresslane.apple.com/
>
> Certain Express Lane Support options are only free during your Apple hardware product's complimentary support period or with an AppleCare Protection Plan.
After that I called tech support, they couldnt fix it either (Surprise Surprise...). This is really starting to aggrevate me because I have previously purchased apps already! Could someone from apple support please help me or contact me ASAP.
Trent Turchino one from applecare is reading your post, this is a user to user discussion however,on your email they had politely inform you that their apple id system for resetting password is currently down, which i beleive is a global issue of applecare right now...all we can do is to extend our patience this they fixed their worldwide system issue...if we can
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Would somebody please explain to me why I should have to PAY Apple Support to help me with an issue that THEY caused to begin with??? I still cannot connect to WiFi with my iPhone since the upgrade yesterday. Will they pay for my data overages??? I have tried every suggestion that has been on the Apple Forums...and none of them work. Then when I tried contacting Apple..I found out I have to PAY for their help. Are they kidding me??
But it's Apple's fault I'm having a problem...not mine. It's not right.
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IPad mini now terrible to use, apple support no help because warranty is up. All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.
need help uninstalling ios8 and going back to 7 where things worked please.
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How do I restore photos from iPhone 5 to iPhoto. I erased all my events in iPhoto by mistake so need to sync them phone upstream to lions 10.7....not even apple support could help?? I plug my phone into iPhoto and it sees the camera roll but none of my event so I can move them back into iPhoto
Your photos are gone. When you synch your phone with iPhoto, the actual picture file does not synch, rather is is a very small thumbnail file suitable for viewing on the phone, but of such small resolution that it's useless for anything other than viewing on the phone. In any case, Apple makes no way for you to retrieve these thumbnail file.
If you deleted photos from iPhoto, your only hope is if you have Time Machine or another backup that might have had those photos. Are they perhaps still in the "Trash" within the iPhoto app? -
I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards
Since this is a user-to-user support forum, there isn't much we can do other than refer you to the following instructions and as noted in the instructions, then to Apple Support if you can't reset as shown in the instructions: If you forgot the answers to your Apple ID security questions
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Hi my ipod classic has started making funny clicking noises and is telling me to go to apple support, any help would be appreciated
Many thanks
Mark connollyThe hard drive in it has failed and will need to be replaced.
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I have a disabled Ipad, niece tried to get one it, but disabled it, its been so long I forgot PW now, I've been trying to get I touch with Apple support for that last couple months with no success, but today for the first time in what seems like a millions million years, they responded, and they said to open or tap button below to test... lmao, how am I supposed to tap the button when I cant even get into my ipad, lol, grow a brain.
I had come to this site last month sometime, and asked the same questions, how do I restore my ipad? when I connect it to the laptop or iTunes, it says to turn off find ipad, someone from this site guided me to delete this option from icloud but it didn't work, I removed find ipad from the icloud, but it still says that or to remove it, I did, now what? what can I try? I've tried turning to Apple... They seem to not care about my problem, or haven't even tried to help. until today. but lol as stated above, I cant get into my ipad to tap button, if I can I wouldn't bother with this.
I bought the Samsung Galaxy S6 Edge, man I LOVE IT.... I Should switch oer to Samsung instead... at least, after I got my new cell, and when I tried to contact Samsung support to ask questions they responded with 5 miutes.how am I supposed to use my ipad to go to setting on icloud? when I can't get into the ipad. here's a pic, look at what it say to use (ipad).. I CAN"T
I cant post a pic.but it basically says:
"turn off find ipad using ipad, before you can restore." lol
am trying to get my ipad going, if I was able to use my ipad to go into icloud to turn off find my ipad, then, it would already be accessible. am tring to acess my ipad, if I can post a pic, am sure all you people reading this will make you laugh on the floor rolling around kicking your rears. -
Podcast Not Appearing?? Apple support no help!!
We have a radio program that has been featured as a podcast on itunes since Jan 2009. We had no problems with our podcast feed until the past two months when a new intern messed up the RSS feed. I corrected the mistakes, but our podcast feed never updated to reflect that it had been corrected. (It had stopped updating our feed). After a couple weeks of no updates, I contacted Apple support and they recommended I deleted and resubmit the feed.
I deleted the feed and once it was gone, I resubmitted it.
It has been two months and we still have not been posted to the itunes page. I have submitted a couple times over the past two months. We are not getting a 'duplicate feed' error -- just no feedback and no posting. I contacted itunes support and pretty much got the "check if your feed is valid" and "check to make sure you didn't get duplicate podcast message" form message, despite my ongoing communications with them.
I ran our feed through the validator and there are no issues AND this feed worked fine until our intern messed up the RSS code (now fixed).
Feed: http://radiogreenearth.org/blog/?feed=podcast
I've been searching itunes to see if we are there SOMEWHERE (no avail), but did see something odd -- our first podcast we posted from Nov 2009 shows up when you do a search for our show 'Radio Green Earth' but if you click on it, you get a message about that item not being available in the Itunes store. That is the only episode that appears during a search and our show's podcast w/ photo is not appearing at all.
Please help us out, we are all getting very frustrated.Also, I have even tried a new cable and upgraded to a new USB 2.0 Card.
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I'm trying to purchase music with a iTunes gift card and iTunes is prompting me for ID security answers (which I swear Ive never answered before). I cannot reset them as there's no link, my account does not have a rescue email and...apple support seems to be down at the moment and I cannot find a contact number.
Any ideas on how to correct this issue?You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110043) -
I can not access icloud, my email address changed a while ago none of my email addresses and passwords work, I have tried to get a new password but that dosent work!, tried to contact apple support, no luck there either! What can I do?
If you are trying to change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Apple Support- Any help out there? Please.
Is there anyone that will ever answer the phone?
I'm curious - I've called and called. Is there anyone
alive at Apple?
Just curious - would love to get Leopard working fully
and I'm sure there are answers, but nothing - a void,
black hole at Apple support.Of course now that you have started your own thread, let's get it clear. Apple does not manufacture HP Officejets. So your claim on this thread:
http://discussions.apple.com/message.jspa?messageID=5925856#5925856
"The above are only Apple products"
is patently false basically nullifying your statement:
"You are incorrect when you say that it's only due to 3rd party app."
HP has a guide for compatible drivers, and what to do when upgrading to ensure compatibility:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpm35001
If the guide does not list your printer, contact HP support to ask them to look into it.
As you have also started a thread here:
http://discussions.apple.com/message.jspa?messageID=5925568#5925568
I'd keep an eye on it. You may also find something on my FAQ*:
http://www.macmaps.com/printersx.html
You may find a third party driver works better.
- * Links to my pages may give me compensation.
Message was edited by: a brody -
just got off the phone with apple support about my 3G still having SMS lag and app crashing, said if I did a restore already that there was realy nothing to do but replace the phone, or get it repaired. He set me up an appointment with my apple store so hopefully i'll get my better working phone when I go in tomorrow. I highly suggest that anyone with issues call support they are really nice, and seem to be familiar with the issue of the iphone.
I can't say that I blame you for going crazy. I'd also keep an eye out for any cracks in the case. I noticed one on my iphone just before the appointment. I also mentioned it to the Tech guy and someone in line mentioned to me that he also had problems with cracks. Looking around here I noticed that many have had similar issues. Good luck with your appointment.
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I have just upgraded from MAVERICKS to YOSEMITE OS 10.10. I have 4GB of memory.
Since upgrading my ageing EPSON CX3600 will no longer print. I get the error message ;COMMUNICATION ERROR.
Apple support gave me advice which hasn't worked including deleting the printer via system preferences and rhen restoring it after rebooting the system
Any ideas please.Epson Stylus CX3600
Epson Stylus CX3600 : Drivers & Software
There is also a driver for it at
Gutenprint for Mac OS X -
Apple support wont help can you?
Hi Guys, Im having a terrible time w/ phone support. When I try to repair permissions this is what I get:
Repairing disk permissions
Thu Jan 31 14:06:05 PST 2008
Started verify/repair permissions on disk disk0s3 G5 HD
Warning: SUID file "usr/libexec/load_hdi" has been modified and will not be repaired
Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired
Warning: SUID file "System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Reso urces/Locum" has been modified and will not be repaired
Warning: SUID file "System/Library/PrivateFrameworks/Install.framework/Versions/A/Resources/runner " has been modified and will not be repaired
Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/readconf ig" has been modified and will not be repaired
Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/writecon fig" has been modified and will not be repaired
Warning: SUID file "usr/libexec/authopen" has been modified and will not be repaired
Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired
Finished verify/repair permissions on disk disk0s3 G5 HD
Thu Jan 31 14:12:52 PST 2008
Permissions repair complete
All the level one tech says is to reinstall leopard.... That cannot be the only option. Has anyone seen this warning before?Ron,
Those are just warnings and do not create any problems according to Apple.
If you want to get rid of all but one of those warnings, download and reinstall 10.5.1 directly from the Apple site. It will get rid of all but one of those SUID warnings.
http://www.apple.com/support/downloads/macosx1051update.html
Joseph Kriz
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