It's up to Adobe to backup their claims

When I select File -> Import -> Power Point Slides I get Error meessage, "ensure you have installed correct version of MD Office." I write to MS, telling them I have MS Office Home and Student edition 2010 installed, and they reply, "If Power Point can open the file. its a valid file, after that its up to Adobe to back up their claims." Why can't I import a power point presentation in PPXT format into Captivate 5.5?
KC

If this is a captivate question please post in the Captivate forum.
Bob

Similar Messages

There are 3 users on my iMac. how does each backup their iPhone and download pictures into iPhoto?

There are 3 users on my iMac. How does each backup their iPhone on iTunes and download pictures into iPhoto?

If they are using three separate Mac accounts, then they have three iTunes libraries and three iPhoto libraries, so it just works.
If they are trying to share one Mac Account, they probably want to switch to separate accounts.

Is there any other way that I can contact Adobe photoshop through their live chat Support?Where I can get an immediate answer?

Is there any other way that I can contact Adobe photoshop through their live chat Support?Where I can get an immediate answer?

Hello Harvey,
you can try this there: "Telephone numbers of customer service and technical support Adobe worldwide"
>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
Hans-Günter

My family all use my iCloud account to backup their phones, meaning there is not enough space for me. How can we have seperate accounts without the risk of any of us having data/photos erased or lost?

Hi. We have 4 iPads and 3 iPhones in our household. I have my own apple ID which my whole family use. This was fine until IOS6 came out, and I found I wasn't able to back up my phone because the rest of my family have used all my iCloud storage! We've now decided we all want seperate IDs and seperate iCloud accounts, but we're worried if we delete iCloud from any of the devices that it will also delete our apps, pictures, data etc. Can someone guide me along the right path here?
Thanks
Carly

Yes....On each device, go under "Settings....iCloud" and DELETE ACCOUNT. This doesn't do anything to the data itself...it just "disconnects" that device from that particular account. Then each person/device can set up their own iCloud account for storage, backup, etc. As was mentioned above, everyone can maintain the same Apple ID for App Store to share music purchases and such, but make sure the different iCloud accounts exist when you go to restore something or you'll have someone else's stuff or a big mix of everybody's. Don't ask me how I know this.

How do I install Adobe REader? Their instructions for Firefox say to "Click on the 'Edit Options' button in the yellow bar at the top" but there is no yellow bar or 'Edit Options' button.

How do I download Adobe Reader 9 in Firefox? Their instructions say to begin by clicking on the 'Edit Options' button on the yellow bar at the top. I have no such bar or button on my Firefox start page.
== This happened ==
Just once or twice
== About 1/2 hour ago.

The instructions on the Adobe site are outdated and do no longer apply to current Firefox versions and you can ignore those instructions and save the Adobe installer to your desktop and start the installation with a double-click on that file.
See [[How do I edit options to add Adobe to the list of allowed sites]]

Will Adobe be applying their Premiere CS6 Sync fix for MP4 and WMV exports to CS5?

I noticed that Adobe FINALLY fixed the sync issue for WMV and H.264 MP4 exports in their latest CS6 release. This is very much overdue. Given that all of us who paid good money for CS5 have had to live with this issue for more than a year, will Adobe be applying the same fix for us?

I also never have had any synch issues with WMV and H.264 MP4 exports (or anything else) in any of the CS versions.
I also have never noticed any posts regarding this as an issue either ...so not sure who ..
...all of us who paid good money for CS5 have had to live with this issue for more than a year
...would include.

Is Adobe serious with their serial number processes?

I recently lost a hard drive and all my CS3 components with it. After the fact, I am learning I cannot re-enter my PAID serial numbers to reactivate the software (flash/PS)
I was on "online support" for an hour today, only to learn I need to call adobe now.
Meanwhile, I can't use the 30-day trial versions of anything, because I guess my system attempted activating the software with "used" serial numbers.
I don't understand this process. EVERY other software I've ever purchased works as long as you have the serial number. I need to get on my programs ASAP, and Adobe's support(or lack of) is making it impossible to get my work done.
The serial numbers were purchased from the company I work for. They allow about 4 machines per number. I really don't feel like sitting on the phone on hold for an hour, like the last time I had to contact Adobe.
I am really frustrated. This software is restricting me from getting work done. As much as people hate Microsoft, the software reinstalled in a breeze. Why can't Adobe learn from them.
How do I fix the situation?

It might, unless you've exhusted the amount of activations allowed per product (which is 2).
Adobe's activation process does actually recognize a machine that already has an activation on it, unless that machine had been formatted or had undergone a major hardware change, such as motherboard or HD replacement.
Of course it's not Adobe's business where you perform your work, but it is their business making sure that their customers are following the EULA, which is a legal contract between Adobe and it's customers.
Do you actually know which version you received from your company? Was it a volume license or a retail license? Because volume licenses have no activation, just a limited number of "seats". A retail version has a limited amount of activations. Once you arrive to that number you need to contact Adobe Activation by phone (the number appears in the activation window) and give them a decent explanation about why they should grant you another activation.

Adobe online backup question

I have adobe online BU for my photos on PSE8 and I want to download to PSE 11 on my new Mac? Any thoughts or sugestions

Are you saying you have PSE 8 in windows and you want to move your organizer photos and catalog to PSE 11 on the mac? The thing is that catalogs are only cross-platform compatible starting with PSE 9, so your best bet would be to install PSE 11 in windows and do a full backup to a removable drive, then restore to the mac.

I am taking college classes online and my instructors are using adobe reader for their presentations. Through safari..I am getting visual but no audio, and through google chrome..I am getting neither

How come I am not getting audio with my adobe reader. I have downloaded it and removed it several times but still I am not getting any sound.

I believe both of those browsers use their own plug-in for pdf files.
You can fix that. Here's how for Chrome: Adobe PDF plug-in - Chrome Help
Safari: Troubleshoot Safari plug-in | Acrobat X, Reader X

Combining common aspects of all Adobe Apps and their core functions

I use Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver and Lightroom daily. So do most of you.
I've noticed that aside from the bizarre UI differences between say InDesign and Photoshop, there are other changes that make little sense - and I'd like to know why, and hear how you think we could change this.
Companies today are under the assumption that if they throw more fluffy features at us, we'll not notice the underlying core functionalities are suffering from lack of attention.
For instance - sure, geotaging in lightroom is useful - if you have a GPS attachment for your camera (or if it's built in) so having that as an option is nice, but having it load all the time and run "in the background" while I'm using lightroom doesn't work for "me". Facial recognition, it's coming eventually, but really, when would the pro photographer "daily" use this feature to search 20k + images? We already tag our things, and it's far faster to search a text string than it is to scan pixels.
So awesome fun feature, I'm sure the kids will love it, so include it sure, but don't have it eat up my resources. Let me turn it off.
So here's the point.
Adobe has created, and is still creating, a macrocosm of software that is supposed to interlink, allowing us to be productive from photo/drawing to publishing, and connect and share and so on, but the core features of our software do not do all of these things well - they only do them adequately.
We have Photoshop.com / Creative Cloud / Revel and other storage areas for our stuff - and none really link and all over lap, and all need another's feature, or improvement.
Why not merge them and have one awesome experience. But too, the "kids" already have tumblr, and instagram and facebook and drop box and on and on.
Why why have so many Adobe forums (on different sites) - why not merge them?
None of Adobe's offerings are "revolutionary" - just more clutter and more of the same, and more logins and profiles and links.
Like why have so many Adobe forums (on different sites) - why not merge them?
Can you name one Adobe product that is "new" and a "must have" over the last 5 years that you cannot already use as freeware?
Adobe for Linux would be so very awesome - but oh wait, they already have it for Macs - that's unix - isn't that the "same"? So where is it then? Collusion with apple?
Why did it take so long to have 64bit apps, why are some apps still not 64bit? Why are some both?! - and that I'd have to install them both?! o_0
Open and Save dialogues in the UI's don't match between programs - XP styles vs Win7 styles. Some programs are "new" others "old" - huh?
Dictionary's don't match. Why not have one and load that between programs?
UI scaling doesn't match - different icon sizing, and font sizing (no we aren't talking retina support - just basic enlargement).
Tool layouts/options don't match. Fireworks / Illustrator. You bought Macromedia almost a Decade ago, may want to upate that?
Why are "quick" icons removed from the UI (like arrange all) and stuffed into a menu structure, but available in other programs?
Processor and Ram and GPU user settings/options don't match. - and yes I know it's application specific, but really? Illustrator couldn't use allocation options?
Limitations on artboard sizes that corel for instance doesn't have (Illustrator bogs down - with a lot of effects - at 100" and can't go larger than 220"? really?)
     isn't illustrator basically math based? Corel doesn't have this issue?
Limitations on printing/layout and other options that Corel doesn't have (man they have an awesome print layout preview screenthat indesign and illustrator could use).
Scalable anchor points based on zoom level. Those things are frightfully small.
Options to actually disable (not simply hide) add-on features/modules/tools not being used. *cough* lightroom.
Network access capabilities for some programs (lightroom cannot read it's database over a network)
The Adobe Application Manager - a simple "verify and download" tool is embarrassingly lacking in options pertaining just to its function.
Why is Lightroom such a bother to install through AAM/Creative Cloud Subscription?
Why do the installers take hours and hours to complete? Since Vista, I can install a full computer and its updates by the time I'm done getting Creative Suite Master installed and updated.
I'd like to hear about more common sense "core functions" that should be addressed - so Adobe can have a simple list - in one place that "highlights" where they are really dropping the ball.
Searching Adobe forums is fun - and you can search all of the above and find long threads on all of them - years old and un-addressed. Maybe because they are spread out?
Adobe seems to be resting on its laurels of decades of being the defacto design suite, and it's been apparent for years that the core software is late to release, buggy, bloated, and although more appealing to the eye, and now with fancy schmancy cloud features, our core operations are just overwhelmed due to all the fluff.
We have too much "left hand doesn't give a sh*t about what the right hand is doing" and that needs to change.
So I'd like to see your lists of "when I use this feature in this program, I'd have expected it to be in this other program and it's not".
     or "Why doesn't this work like it used to?"
     or "this free program here has this awesome thing, why don't we have it here?"
I'm not talking about a list of glitches, I'm not talking about cloud dosiewhatsits and the fluffy crap.
We'll all assume you have the appropriate computer gear to run it adequately.
I'm taking about core features we spend thousands on.
I'm taking about you having a think about the core reason you bought "this" Adobe Program.
Does your Adobe software do what was advertised correctly, "quickly" and well.
Can you move "seamlessly" between Adobe apps?
Then list those things that confuse you because it "should be there" (because in the last 3 releases it was and now it's gone) or "should work this way" and doesn't.
Maybe then Adobe could see that our list is a sign they need to get back to basics before they overwhelm what little functionality they have left.
I didn't buy Abode products to have cloud storage - I bought it to make money and be productive in a clean workflow.
I don't seem to have that anymore.

If you bought them as separate apps, the will be independent apps. There is a natural connection between the apps. Acrobat has a preference for the touchup tools for raster and vector graphics.
I guess if you never set the Image and Object Editor, these could be blank, but personally, it is nice to be able to edit images and objects on the rare times you do not have access to the original files used to create a pdf file. Any modern Illy file can usually be opened by Acrobat. I don't have Photoshop Elements, but they may be able to rasterize pdfs. I would not worry about the connections between the apps. Most of the time, they work completely independently of the other parts and only react with each other when ou want them to.

Adobe Bridge - Backup auf externe Festplatte

Hallo,
ich habe folgendes Problem und bitte um Hilfe.
Ich habe alle meine Bilder, die ich vorher in Bridge mit Stichwörtern und Bewertungen versehen habe, auf eine externe Festplatte gespeichert.
Nun will ich diese zurück kopieren und neu sortieren (ca. 5.000) und ich muß feststellen, das alle Verwaltungsdaten weg sind.
Was habe ich falsch gemacht und was sollte ich zukünftig beachten unm die verwaltungsdaten auch bei Backup oder Spiegelung auf eine andere Festplatte alle Verwaltungsdaten zu erhalten.
Ich haber in HIP Foto Video 11/2006 gelesen, dass ich das Back up Modul der Bilddatenbank benutzen muss.
Wo finde ich das in Bridge?
Für jeden Hineise dankbar
Harry Matzeik

Willi Adelberger, vielen Dank für die Fragestellung.
Ich habe jetzt mein Problem gefunden da ich warscheinlih die Cache Dateien nicht mit gesichert habe.

Adobe online backup/sync not working anymore

For several months now I have been unable to do the online backup/sync. I get a message that the system is "detecting changes" in either my online storage or Elements 10 on my PC. But nothing gets resolved. I have 136 Gb online, and about 15 Gb showing as "pending" but I can't get things to sync up. Please help....????!!!!

Reg1987...
Are you on a PC or a Mac?
When you launch Photoshop Elements, is the first thing you see a screen that looks like this?
[IMG]http://i50.tinypic.com/8vp1mb.jpg[/IMG]

How do I get Adobe to install their new upgrade?

I tried to download some forms that required Adobe and I got an error message that said there was a conflict between Firefox and Adobe 7 and I should upgrade to Adobe 9. How do I get Firefox to recognize Adobe downloads as legit?
== This happened ==
Every time Firefox opened
== I tried to download Adobe upgrade

Go to Adobe Reader page and download the 9.3 version:
[http://get.adobe.com/uk/reader/]
I suppose you need to be an Administrator to install it.
Does it help you?

Time for adobe to drop their evil disguise

Adobe Media Encoder CS6 6.0.3-Update
Beim Herunterladen dieses Updates ist ein Fehler aufgetreten. Schließen Sie die Installation und wiederholen Sie die Installation zu einem späteren Zeitpunkt. Fehlercode: U43M1D204

I think your definition of "mainstream" to include the people who read academic journals with references is perhaps a bit one-sided. It sounds a good idea for a plug-in, but how much do you think people would pay for it? How big is the market - what is the business case?
Arguably the biggest problem is that the people who make these articles aren't using hyperlinking, which has been in PDF the best part of 20 years already. [Added] So if they aren't doing that how much could we expect them to do something else?

HT1766 how can developers backup their iPhones via the new software update iOS 7.0.6

I'm a current Apple Developer but once I sync my iPhone 5 into the current latest version of iTunes it wants me to restore the phone not back it up. I just want to BackUp my iPhones contents like I used to do with the old iTunes software but this one unfortunately doesn't give me an option to? Any Help would be greatly appreciated. Thanks a bunch..

Yes I have the current updated version of iTunes which is 11.1.5. So yeah when I connect my iPhone directly to the MacBook Pro I have tunes pops up and wants me to restore the phone iTunes cannot read the contents of the iPhone “Enzo’s iPhone”. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings. it doesn't give me any option to click to manually back up or restore. It only happens to my iPhone because I'm a Apple Developer and I called Apple just now and they said it works for non developers but for developers the new update isn't for some reasons working like it should Apple Care wasn't able to give me any help regarding this they told me to contact the developing team so I did but it haven't heard back from the team. My friends iPhone 5 works when I plug it into my computer and it shows what should be showing the normal user interface like manually backup or restore ect... but when I load it up this shows ? iTunes cannot read the contents of the iPhone “Enzo’s iPhone”. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings."
Thanks for the help

It's up to Adobe to backup their claims

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