It says I need to install Itunes, 10.6.3, but where do I find that on the web site?

My Ipod touch does not apprear in my I tunes account, but a box does apprear that says I need to instand itunes 10.6.3. When I go to the Itunes web site, all it has is the latest verison. How do I find 10.6.3?

And, what version of OS X or Windows are you running, please?
iTunes 10.6.3 for Mac.
iTunes 10.6.3 for Windows (64 bit).
Note that you may require installing a specific version of OS X for your Touch. Probably Snow Leopard.

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I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

you can download a new installer and serial number from Adobe at Adobe - CS2 Downloads

When i plug in my iphone to my macbook it says i need to update itunes to 11.1 but i've already downloaded it and installed it. it still says that i need to download iTunes. what do i do?

when i plug in my iphone to my macbook it says i need to update itunes to 11.1 but i've already downloaded it and installed it. it still says that i need to download iTunes. what do i do?

Hi conor1221!
You will probably want to download the newest version of iTunes (iTunes 11.1) directly from Apple and install it on your computer if you are having issues updating. The link for the download can be found here:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Thanks for using the Apple Support Communities!
Cheers,
Braden

When I click on "view in itunes" in IE 10 for an advertised app, it takes me to Apple Store but says I need to install itunes first even though it is already installed.

When I click on "view in itunes" in IE 10, Win 8 Pro, for an advertised app, it takes me to Apple Store but says I need to install itunes first even though it is already installed.

Please post the solution so it will help others, and mark this topic as "solved" so it is easier to track the status when browsing the forum.

I can't update my iPhoto 8.1.2, everything says I need to upgrade to 9.0 first - but i can't find 9.0

I can't update my iPhoto 8.1.2, everything says I need to upgrade to 9.0 first - but i can't find 9.0. I upgraded to mac ios 10.9.3 but I'm trying to use iphots in icloud and it says my iphoto needs to be updated first. I just can't figure out how to update it.

This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgrade to iPhoto 9.5.1 and which require a purchase:
Note 1: every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
Note 2: If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1
OT

I am trying to install itunes 10.5.1 but it can't find file IXP609.TMP where can i get this

i am trying to install itunes 10.5.1 but it can't find file IXP609.TMP so stopping the upgrade. how do i upgrade itunes? I tried uninstalling but it can't find another file 389 so I can neither uninstall nor reinstall. Any thoughts please?

Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter

ITunes said they have refunded my in app purchases, but where do I find that refunded money?

I got charged for some 10.00$ gem packages in the app "Clash of Clans" and have since been notified that they were refunded. I got charged with my bank card. Where do I find that refunded cash? Or if it goes back to the bank, when does it arrive?

It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.

I just installed Itunes on my PC, but when I try to go to the Itunes store, it just stalls

I just installed ITUNES on my PC, and my music shows up, but I can't access the ITUNES Store for some reason. It just stalls when I try to go to the store.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I keep getting a pop-up window that says I must upgrade to Firefox 15.0.1, but I already have done that from the Mozilla website.

I got a pop-up window from Firefox saying that I needed to upgrade (I had Firefox 14.0.1). I have a Mac desktop with operating system Lion. When I'd try to connect through the prompt on that window, it wouldn't connect. So I went to the Mozilla website and downloaded version 15.0.1.dmg. But I'm still getting the pop-up window.
Also, when I start my computer, there's always a question mark in the Firefox place on the dock and a window that prompts me to drag the firefox emblem over to another emblem. But when I do that, I get a window that says that this is an older version of Firefox than the one that's installed, do I want to replace it with the older one (which I have declined to do).

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

I synced my videos from ipad to itunes on my pc, but where can i find my videos i synced to my pc? it's been deleted also on my ipad since i accept to delete it as well.

where can i find my videos i synced from ipad to pc? i can't locate where it has been saved. it's no longer found in my ipad and can't find it either on my itunes where i synced the files. this videos are not the one saved on the photos but in the videos folder itself. please help me with this.

Syncing copies content from your computer's iTunes to your iPad. If they were films and/or TV programmes that you bought from iTunes which were in the Videos app and you've copied them over to your computer's iTunes (did you do File > Devices > Transfer Purchases ? or a taking a backup should have prompted whether to copy iTunes downloads over) then they should be in the Movies and/or TV Shows part of your library.
If not then you might be able to redownload them, depending upon your country and if they are still in your country's store, via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes, and the Purchased tab in the iTunes store app on your iPad

Need to install iTunes 10.7 on a MacBook 2.1

I just bought the new iPhone 5, but when I link it to my MacBook 2.1, it errors out and says I need to install itunes 10.7. When I try to install nothing happens. I have come to the conclusion that the OS is very out dated and might need to be updated. I was told to download mountain lion but hen he details appear to not support my system. I need direction as to what the exact OS I should download, where to download it from; I was having issues doing this in he morning and what the exact steps to resolve the OS issues - step by step.
Thx

In order to install iTunes 10.7, you need to install OS X 10.6 or later. On your system, click on the apple to the left of the menu bar, and about this mac. It will tell probably say OS X 10.5.x.
In order to get OS X 10.6, call the online Apple store, which in the US is 800-MY-APPLE. Cost is $20. When you receive the DVD, first backup your system, then install the operating system update. When done, perform Software Update several times until there are no more updates. At that point, you'll be at OS X 10.6.8 and can download iTunes 10.7. Your system needs 1GB minimum of memory in order to install OS X 10.6, also. The about this mac pop-up will tell you how much memory you have.
You can install OS X 10.7 Lion, if you want, however, since your goal is to sync your iPhone 5, I'd upgrade to OS X 10.6 and leave it there.

I have replaced my faulty hard drive on my macbook air 1.1 and need to reinstall the original software where can in find this on the apple web site?

I have replaced my faulty hard drive on my macbook air 1.1 with a new ssd, I need to reinstall the original software,where can I find this on the apple site?

There is no download for the software. The factory software that you are looking for is called ilife. It is all of the software that would have came preinstalled with your mac on your original hard drive when you first bought it. You will have to get new software on your computer. This might actually be a great opurtunity to upgrade to Lions. Search the Lions software in the mac store and it will come up. Click add to cart and check out. The price for it is $20. I defientely recomend Lions, it has alot of new great features. Then wate for the install disk to come in the mail. when it come just pop it in and follow the step by step instructions. If you dont want to upgrade to lions however you can download the ilife package from apple.com for a small price. Hope this helps.

I just bought a new computer and when i click on itunes it says i need to install ASL.dll, but i'm scared if i instal it or reinstall itunes i will lose all the music i've bought from itunes, what do i do?

HHHHHEEEEEEEEEELLLLLLLPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!i just bought a new computer and when i click on itunes it says i need to install ASL.dll, but i'm scared if i do or re-install itunes i will lose all the music i have bought from itunes, what do i do?

Welcome to the Apple Support Communities
The music is stored on the iTunes library. This library isn't deleted when you uninstall or reinstall iTunes, so you will keep everything. Anyway, it's better to make a backup of the library. Apart from that, you can download the purchased music as many times as you want

Itunes is not recognising my ipod!! says i need to install 64 bit version, it is 64 bit version though!!

itunes is not recognising my ipod!! says i need to install 64 bit version, it is 64 bit version though!!

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

I have the 64bit version of itunes. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! Help!

I have the 64bit version of itunes on windows 7. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! I've uninstalled and reinstalled but it makes no difference. I have no access to other computers so at the moment I don't have a backup for my iphone should anything go wrong.
Please Help!

Hello ekbowers,
It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPhone 5. I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.
I recommend following the steps in this article to completely uninstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you have completely uninstalled iTunes, you can download the 65 bit version of iTunes for Windows here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Thank you for using Apple Support Communities.
Best,
Sheila M.

It says I need to install Itunes, 10.6.3, but where do I find that on the web site?

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