İt says ibooks installed but it is not..

This is quite frustrating because i cannot install iBooks...there is no possibility because it says it is already installed whereas it is not! Since there is no icon, i cannot use it but iPad acts as if it is installed..so weird.
I tried express lane help thing but they said that they help only with iTunes..they gave me a list of countries with contact numbers but turkey is not on the list..I requested them to fw me to another person but haven't heard..
Why would apple writes go to express lane for personalised help if they are unable to deliver that promise!
Anyway, I am writing before I get too angry and sell this product..
If anyone knows or experienced anything similar..pls help me..
Thanks,
Fund

You're sure the icon isn't on any of the potentially multiple Home Screens?
I'm sure others may offer different advice especially if they have come across your issue, but there is always the option I suppose to completely reset your ipad to factory settings, erasing all content, etc. There is a forum which mentions one or two ways to do this:
http://discussions.apple.com/thread.jspa?threadID=2687614&tstart=225
I don't know whether you should, or want to, do what it says there, but if I was completely stuck and about to chuck the ipad away I would probably try the complete ipad reset via Settings: General: Reset: etc... first.
Good luck.

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