It says my computer isn't on line  HELP!

When I try to log into the itunes store, it says my computer isn't on line.  I"ve tried about a million things!  Help!

A. Computer is not online -call ur service provider
B. is online - as a first step restart, and disable antivirus/firewall
Come back and give details, if stil a problem

Similar Messages

  • ITunes says my computer isn't authorized to play one song, but all the rest of them work. The song works on my iPad so why won't it work on my computer or my iPod?

    iTunes says my computer isn't authorized to play one of the songs I just downloaded, but all the rest of them work. That song works on my iPad so why won't it work on my computer or my iPod? It says my computer isn't authorized to play that song so I type in my password and it pops up with a menu saying my computer is already authorized and it skips to the next song. No matter what I do it won't play that song on my laptop or my iPod.

    Could be a Corrupt download of that song...
    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • I bought an HD video off itunes, it will play on myIpad mini but not on my HD computer. When i try to download it to my Computer, it says my Computer isn't HD, but it is! its a Dell XPS 1330 with HDMI.....

    i bought an HD video off itunes, it will play on myIpad mini but not on my HD computer. When i try to download it to my Computer, it says my Computer isn't HD, but it is!  and the oiption it gives me is to rebuy an SD version.......BS!!!      my laptop plays HD! its a Dell XPS 1330 with HDMI.....how can i get this HD Ted movie to play on my laptop, as my mini pad has no HDMI cable to plug into my TV.

    Did you manage to get it working mine disappeared after I while I managed to download it but now my laptop/iTunes won't recognise my iPhone!

  • ITunes says my computer isn't authorized, but when I try to reauthorize it I still can not sync movies as it says it is not authorized.  Any ideas?  Latest version of iTunes is running

    Unable to sync movies.  I get a message saying my computer isn't authorized.  I even tried to deauthorize it and reauthorize it, but I still get the message.  latest iTunes version is running on my system 7 computer.  I didn't have this problem until the latest update.

    Click here and follow the instructions.
    (83932)

  • ITunes says my computer isn't autherized. It is!

    why won't the movie I downloaded from iTunes play? I have iTunes 10.6 running on a g4 w/ 1.5ghz w/ OS 10.5.8. iTunes says my computer isn't autherixed and it is!?? Ideas? JIm

    It's corrupt. Delete and redownload it if doing so is free in your country.
    (83651)

  • I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?

    I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?

    If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • Downloaded my itunes music to my new HP computer, I see all my music in library but when I try to play it says my computer isn't authorized to play the music. How do I authorize my computer to play the music?

    How do I authorize my computer to play my Itunes music? I downloaded Itunes on my pc but when I try to play my songs in my library it says my computer is not authorized ..... Why not? These are songs I have had for a long time. This is a new HP computer I just bought. Help please.

    You're welcome.
    tt2

  • Itunes says my computer isn't authorized to play certain songs but it is.

    Due to poor planning on our part, my wife and I have three apple ID's.  For some reason, iTunes now won't play music that was purchased with the oldest apple ID.  Whenever I try to play a song bought with that ID, I get a message saying "This computer is not authorized to play 'Song Name.'  Would you like to authorize it?"  I am then prompted to enter the password for the apple ID.  After I've done that, I get a message saying "This computer is already authorized."  However, it still won't play anything.  I've searched throughout this forum and found similar issues, but all of the solutions seem to be tailored to previous OS and versions of iTunes.  I'm using Mountain Lion and have iTunes 11.2.  I've tried deleting all of the com.apple.iTunes files from Library, but that didn't seem to do anything.  Any help will be much appreciated.  Thanks.

    Thanks.  I had already read that article and followed the steps.  The article is outdated and appears to be talking about a previous version of iTunes and/or OS X (I couldn't find a SC Info folder anywhere).  I did figure out the issue on my one.  One of my apple ID's is fakeappleid and the other is [email protected]  When I clicked "Get Info" on the songs that weren't authorized anymore, it said that they were associated with the fakeappleid user name.  Also, iTunes kept prompting me to enter the fakeappleid login info and then telling me that the computer was already authorized.  Only when I tried re-authorizing my computer for [email protected] would my songs play.  So the confusion lies with the fact that iTunes was telling me one apple ID wasn't authorized my computer when it was actually another apple ID that wasn't authorized.  Hope that makes sense.

  • Ipod won't sync b/c Itunes says my computer isn't authorized but it is

    I built a new computer but Itunes hasn't recognized my Ipod (seperate issue)so right now I'm syncing it to a netbook connected to the same external hard drive I use with my main new computer with my music on the drive. I have authorised the computer to my account but some files (mostly videos) still won't sync because itunes thinks that the computer isn't authorized even though it is. How can I fix this?

    I had that problem myself just last week, and this is what Apple told me to do. It worked for me.
    Choose Start > Computer.
    Choose Organize > Folder and Search Options.
    Click the View tab.
    In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
    Click OK.
    Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\Program Data\Apple Computer\iTunes
    Right-click the SC Info folder shown and from the shortcut menu, choose Delete.
    Restart the computer.
    Open iTunes.
    Authorize your computer to play your purchases.

  • ITunes 8.1 says my computer isn't authorized anymore

    Ever since the update, iTunes won't let me play my non-iTunes Plus songs and says this machine isn't authorized. It brings up that window to enter your info in to authorize it, but when I do it brings up this message:
    We could not complete your iTunes Store request. A required iTunes component is not installed. (-42401)
    Something did mess up near the end of the 8.1 install, but I figured it just left me with the old version, but when I tried opening again, the new user terms came up and so I guess it did install. I tried to re-install but there was an error so it didn't work. Anyone else experiencing this? What should I do?

    I just created a playlist yesterday with one of my audible books in it and itunes told me I couldn't synch that playlist with my shuffle. I didn't sweat it because this was my 1G shuffle and I have the book on my nano, but now today there isn't even an icon in the Library for Audiobooks and when I use search in iTunes it can't find any books, but they're all in my itunes folder. What gives? I'm not feeling courageous enough to re-install based on other people's results (ala, crashing).

  • ITunes says my computer isn't authorized to sync my iPhone. Then when I authorize, it says it is already authorized. So it keeps repeating this cycle!

    I have a new computer and have continually had problems syncing.  Now it says computer is no longer authorized to play purchases on my iPhone. When I put in password etc. to authorize, it says it is already authorize. Then it syncs up to step 5 and repeats again.  I have tried entering my password about ten times.  Same thing. It is already authorized. But then when I try to sync, it says it is not authorized!

    The computer is new and I guess this is more of a computer than an iPhone problem, isn't it?
    Is the computer a Mac?
    If so, perhaps also give the following document a try:
    iTunes: Missing folder or incorrect permissions may prevent authorization

  • ITunes randomly unable to sync iPad, says my computer isn't authorized.

    I'm completely stumped by this one. I have an iPad (3, I think) jailbroken with 6.1.2. I'm the only one that uses the iPad and the computer it syncs with, so it shouldn't be a multi-Apple ID issue. I have been using a iTunes 11.1 beta since it came out and my iPad has been syncing just fine. I upgraded to the official iTunes 11.1 when it was released, tried to sync my iPad the next day, and started getting an error saying that my computer wasn't authorized. It seems to happen when it gets to "syncing apps" during the process.
    I don't know what could've caused this, and I doubt upgrading iTunes is to blame. Regardless, I tried authorizing, de-authorizing and re-authorizing, de-authorizing ALL from my iTunes settings, erasing the /Users/Shared/SC Info as advised from the apple support site, and rebooting my iPad and macbook tons of times.
    I'm also syncing a lot of the same content to an iPhone 5 without any problems... any idea what the problem is?

    The computer is new and I guess this is more of a computer than an iPhone problem, isn't it?
    Is the computer a Mac?
    If so, perhaps also give the following document a try:
    iTunes: Missing folder or incorrect permissions may prevent authorization

  • Itunes says my computer isn't authorized, then it says it's already authorized. Endless circle..

    I know there are several threads similar to this one, but I wanted to start my own and include the exact messages that keeps popping up. Today when I tried to sync (by USB) my iPhone 4, I got the following sequence of messages:
    1) "This computer is no longer authorized for apps that are installed on the iPhone "MyName". Would you like to authorize this computer for items purchased from the iTunes Store? If you do not authorize this computer, 11 apps and their data will be deleted from this phone."
    2) My options are to click on "Cancel", "Don't Authorize", or "Authorize"... I click on "Authorize."
    3) I then enter in my Apple ID and password and get the following message...
    4) "This computer is already authorized. Including this one, you have authorized one computer out of your available 5."
    5) I then click "OK" and message #1 pops back up. This cycle repeats over and over.
    So far I've gone into "Shared" folder and do not have a SC file to delete. I've deauthorized and authorized my computer. I've started and restarted my computer after deauthorizing and authorizing and nothing seems to work. To make matters more frustrating, I haven't made any changes and everything was working great a week ago. I also don't think it's in iPhone issue because a week ago I downloaded a song and got a similar message sequence when I tried to play the song. Any help would be greatly appreciated.

    The computer is new and I guess this is more of a computer than an iPhone problem, isn't it?
    Is the computer a Mac?
    If so, perhaps also give the following document a try:
    iTunes: Missing folder or incorrect permissions may prevent authorization

  • I cannot get new purchases to sync with IPad - it says my computer isn't authorized - it is How do I fix this?

    I cannot get my new TV show purchases to sync to my IPad.  It says "you are not authorized on this computer"  It is authorized.  How can I fix this????

    Oh, and I'm not sure how relevant or necessary this information is, but the iTunes store on my computer doesn't work either, which led me to buy the music on my phone. I try to open it and the top says "Accessing iTunes Store..." and never gets past like a little bit less than half. I looked at some other discussions but none of the suggested solutions worked.

  • I recently purchased music on my iPhone (4) and am now trying to transfer those purchases onto my computer. However, when I try to play the music it says my computer isn't authorized to play it. I have already authorized this computer, what do I do?

    I tried unauthorizing then reauthorizing it but the same thing happened.

    Oh, and I'm not sure how relevant or necessary this information is, but the iTunes store on my computer doesn't work either, which led me to buy the music on my phone. I try to open it and the top says "Accessing iTunes Store..." and never gets past like a little bit less than half. I looked at some other discussions but none of the suggested solutions worked.

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