It says that my iphone is lost and i cant access it. i've followed every instruction given to me but it still doesnt work.
i sent my iphone in for service but got it back since find my iphone was activated. now it says that the phone is lost and i cant activate it. when i try to follow the instructions on the screen it just says that it can reach the activation servers at the moment. its been like that for 2 weeks. and when i try to connect it to itunes with my comupter it just asks me to enter my pin code for my sim card (without the sim card it just asks me to put the card in) and since i cant get in to the phone to do that i cant access anything on it at all. please help me i really need my phone.
If you don't have physical access to the phone, there is nothing you can do.
Similar Messages
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my itune keeps saying i need the 64 bit, ive followed the instructions on redownloading itunes, but its still not working.
Hello 19Brenda94
Start with removing iTunes in the order of the first article states, which is iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support (iTunes 9 or later). Once that is done, then download iTunes 64 bit version from the second link below and run that installer.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
iTunes 11.1.5 for Windows (64-bit)
http://support.apple.com/kb/DL1615
Regards,
-Norm G. -
I purchased an iPhone 4s few weeks ago here in Pakistan and now I can't activate it because it says the this iPhone was lost and erased. Sign is with the Apple ID that was used to erase this iPhone. What do I do now? because I contacted the Owner but he's not willing to give me that ID. I mean it's really very annoying why do people are selling stolen phones? Please help me guys.
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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I have updated up my ipad2 which had the original version on it (4.??) to the latest version of IOS. Before I did this I backed up the ipad to my laptop so I wouldnt lose precious pics and videos of my baby boy. Now that the latest version is on the ipad it is now asking me if I want to start as a new ipad or restore my backup from itunes. So i select restore my backup from itunes and connect to itunes but it now says there is not enough space to do so. I have a feeling it is because there are alot of pics on our ipad which i presume are all in this backup, many of which we do not need on the ipad anymore but I have no idea on how I go about deleting these pics?? And how do I find where on my laptop this backup is and most importantly the video and pics of my baby boy.
Restoring an iPad from an iTunes-generated backup should not require an Apple ID password.
Did you encrypt the iPad backup? If so, then trying to restore will require entering the encryption password. -
I erased my iphone remotely from icloud on PC by fault then i found a message on the iphone that this iphone is lost and i cannot open it or restore, what can i do to re-open it??
Hello Abanoub Usama,
The following article provides details the steps necessary for restoring access to your device.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Cheers,
Allen -
my computer keeps saying that itunes is not working so i updated my windows and reinstalled itunes but it still doesnt work what do i do?
This link will give service options for your Country ,select from drop down menu
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
To troubleshhoot restore see document below
http://support.apple.com/kb/HT1808 -
When i try to sync my old ipod touch. it says theres a error. so i update it and reset it and stuff but it still doesnt work. what should i do?
Before you restore the iPod from the backup that Dave had you make yu have to transfer stuff from the iPod to the computer since the backup does not contain the apps themselfes, music, synced phots and some other stuff. To see what a backup contains see:
http://support.apple.com/kb/HT4946
To transfer iTunes purchases:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- For other stuff you need a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support CommunitiesA lot of thos are paid, especiall for more than a limited number of items. It is harder to find one that does synced photos. -
i deleted my note by accident i do have notes on icloud. so i had half the note saved but the other half was very important and hard to right. i restored my ipod on i cloud back up but it still doesnt show i put so much time in that anyway to get it back?
How did you delete the Note? If you did a "select all" and "cut", open the Note and shake your iPhone to undo the cut action.
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hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Of course i have tried highlighting the songs and then pressing delete but it still doesnt work.
HELP! !hiya!
hmmmm. some other connection issues have been known to cause the -69, although under those circumstances people more typically get the "disk cannot be read from or written to" error message.
working on that theory, let's see if anything in this document helps:
"Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod
love, b -
When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.
Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud. Try signing in. -
I am not able to install apps from the Appstore in Iphone 5c. I tried to switch off my phone and switch it on again. But it still doesnt work
Hello stuti1200
Check out the troubleshooting article below for issues with access to the iTunes Store. Also there was a small amount of outage accessing the iTunes Store this past Wednesday.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Apple Services, Stores, and iCloud
http://www.apple.com/support/systemstatus/
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I lost my new apple 4S iphone I believe at Newport Village in Port Moody, BC, Canada. I immediately called my network Telus Mobility and reported the phone lost / stolen. They then put the phone on restricted service. A day later one of my friends / contacts in my phone received a call from a person who was at Newport Village and had found my iphone. The unknown person wanted Miles (my friend) to meet him at Newport Village so he can return my iphone. Unfortunately my friend was not arround to meet this unknown person who found the phone. Miles (my friend told this person that he could leave the phone at the local IGA only feet from Newport Village. I went to the IGA but to my surprise the phone was NOT there. I immediately installed the app "Find my iphone" when I first bought this new iphone 4S but everytime I check it, it says that my device is not on. So I'm wondering what the best way I can go about finding my iphone. I was told by my Telus rep that I could relay a message to the iphone offering a reward should he return it to me. Please if you can help me in any way, I would be eternally greatful. I'm on disability and on a fixed income so simply replacing the phone is not an option for me.
<Email Edited by Host>If the phone is offline there is no way to track it or send a message to it. You can place it in lost mode to lock it and send it a message (see http://help.apple.com/icloud/#/mmfc0f0165), but this will not take place until the phone goes back online, if it ever does. If it does, you will get an email informing you.
You might want to read this: http://support.apple.com/kb/HT5668. -
Help please I changed my passcode and must've clicked different numers than I thought becuase now I've tried the wrong passcode so many times it just says connect to itunes. So i plugged my phone into my computer but it says the iphone is locked and I need to enter the passcode! what should i do!?
No problem! Just follow these instructions-
turn your device completely off
UnPlug it from your computer
Hold the home button (square button)
Plug your device into computer while still holding the home button
Hold until iTunes says it detected a device in recovery mode
Hit restore at the top
Done! -
Hello,
When I use itunes on my macbook to view the contents of my iphone 5, the bar at the bottom of the window that shows me how much data is taken up for different categories says that I have 9 GB of video data. The thing is, I deleted all of the videos that I've ever recorded on my phone, but itunes still says I have 9.15 GB of video data! I ejected my iphone and plugged it back in multiple times to see if it was a problem with refreshing, but that didn't work. Itunes also says that I only have about 3 GB of free space left and when I go to the settings on my iphone, it says the same thing, so I know that there really are mysterious files on my iphone taking up 9 GB of space. Also, both itunes and my iphone says that I have 83 video files. I've deleted as much apps as I could, just incase there were apps that had video files included in them, but that didnt really work. I also opened the video app in utilitties on my iphone and it said that I do not have ANY videos. I don't really know what else to do.
Is there any way to just see all of the files on my iphone? Itunes does not let me do that. It only lets me view certain files from apps like adobe reader. I need to find out what video files itunes is detecting on my iphone. Again, I've deleted all of the videos that I made on the phone by using the photos app. I never downloaded video files from safari either.
Thanks in advancesince moving to the mac from windows, this seems to happen less. I also found that having some videos marked as "remember playback position" resulted in a lot of updates to the ipod when i had watched them through itunes.
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