It says that my product code is invalid to get my serial number. How do I fix this?

I purchased Adobe Creative Suite 5 Design Premium and installed it on a computer that is now dead.  I tried to regain my serial number to install it on my new computer, but it keeps telling me that my product code is invalid.  How do I install this on my new computer?

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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